RAFAEL R QUIÑONES APONTE

CC** Castilla St, Castellana Gardens, Carolina PR 00983

787-***-**** MOBILE E-MAIL: abohkg@r.postjobfree.com

PROFESSIONAL PROFILE

More than 20 years of solid experience with a world class medical device industry as well as

Federal and local Government agencies. Poses natural ability to bring people and tasks together

to reach organizational goals; Results oriented with strong interpersonal and communications

skills team player; Proven to be a highly organized and detail focused; fully bilingual

(Spanish and English). Supported fiber optic backbone, TCP/IP LANs (over 90 file & app

servers, 500 PCs and 50 shared printers), also support CISCO server for VOIP and Avaya

telephone system, metropolitan WAN (3 remote sites); Thorough knowledge of MS Office

(Word, Excel, PowerPoint, Outlook), UNIX Operating System, Oracle and SQL; fully

familiar with federal regulations and industry standards.

KEY ACCOMPLISHMENTS

• Recipient of the “Premiación de la Excelencia” Award as a result of completing

facility relocation project with minimal downtime and successful operation start-up.

• Implemented a critical back-up system project that addressed a corporate audit

finding, allowing for a successful external audit inspection back-up system was

implemented across several sites.

• Computer System Validation, PQ, IOQ, SOP

• Designed and implemented an inventory system for all information system related

software and hardware system is currently used on a site, location and regional basis.

• Evaluated numerous new software/solutions and hardware to determine compatibility

with existing software and hardware.

• Resolved and troubleshot hundreds technology emergencies.

• Drove customer issue escalation resolution, decreasing backlog of customer issues by

20%.

• Provided 2nd and 3rd level support for 100 clients in isolating and troubleshooting

communication problems for public and private nationwide WANs.

• As BRM, was worked on a project for transferring the manufacturing of new product

from U.S. to P.R.

• Supervise and train staff to service desk.

EXPERIENCE

H&R Block, San Juan PR 2011-2012

LFST – Lead Field Support Technician: I’m in charge on support of 5 YRO “Year round

office”, 2 regional office and 32 Kiosks across Puerto Rico Island. In off season I’m in charge

of planning the closing of the 32 kiosks, take the inventory, and coordinate the close of

contract with the communications vendors, also I make the necessary update to the servers and

POS for the 32 kiosk. When coming the new season I’m also in charge of the planning for

mount the kiosk and the entire infrastructure. During the entire year, when any office have

problem, they open a case with the support center on Kansas City, the support center send a

ticket to me for bring the support necessary or fix the existing problem.

RAFAEL R QUIÑONES APONTE

CC14 Castilla St, Castellana Gardens, Carolina PR 00983

787-***-**** MOBILE E-MAIL: RAFAEL.QUINON ES.APONTE@GM AIL.COM

EXPERIENCE, cont.

MEDTRONIC, Juncos, PR. 2000 – 2011

SR. IT Business System Analyst: For a major medical device company, responsible for

Monitoring Backups, Implement MF printer strategy across BU's; Collaborated with multiple

vendors to bring new technology in-house. Supervise and train staff to service desk. Compiled

and documented various statistical data; Assisted in the strategic implementation projects of

several Windows OS migrations, with planning, implementing, and testing systems.

Configured and installed computers for home users to bring support to manufacturing areas.

Designed and maintained a database of all computer hardware and software (CMDB). Create

the material master, BOMS and other configuration for using with FactoryWorks software in

the production manufacturing. Designed, documented, validate, requisitioned, and coordinated

the integration of workstations and servers and evaluated software solutions; Installed

hardware, operating system software, and application software on workstations. Installed and

upgraded software.

US DEPARTMENT OF COMMERCE, BUREAU OF THE CENSUS, San Juan, PR 1999 – 2000

Computer Specialist: Responsible for LCO management staff of corrective actions when

needed; and Advice supervisors of LCO noncompliance with performance standards and

corrective actions that LCO management is Pursuing; Makes contingency plans for emergency

situation; Resolve more advanced technical problems critical to Census operation; Notifies

system down-time. Administration of Novell Network. Maintain the RCC automation system

and monitoring 9 LCO (Local Census Office) in Puerto Rico; Troubleshoot the RCC

automation system; Support RCC staff who use software applications; Report problems which

RCC automation staff cannot resolve to DOTS and implement solutions that recommends;

Conduct on-site visitations to LCO's; Train LCO Automation Technicians (LCOATs) in the

LCO automation system; Support LCOATs in maintaining the LCO automation system; Help

the LCOAT troubleshoot the LCO automation system; Review LCO management reports to

asses an individual LCO's adherence to expected performance standards; Advise LCO

management staff of corrective actions when needed; and Advice supervisors of LCO

noncompliance with performance standards and corrective actions that LCO management is

Pursuing.

ASOCIACIÓN DE PENSIONADOS DEL GOBIERNO DE PR, San Juan, PR 1983 - 1999

Sub director Computer & Statistic Center: Invoices, Payrolls, Train Accounting personnel in

management and maintenance of Peachtree Accounting for Windows, specialized in new

address format for Puerto Rico with new four digits for use of barcode in Federal Post Office

specialized in Zipmaster for post office format. Administration of Windows NT Server 4.0

computer network with 18 personal computer with Windows NT 4.0 Create and maintain data

base with 80,000 retired records in Database III+. Installation, training and use of computer

tools such as Windows for Workgroup 3.11, Windows 95, Windows 98, Windows NT for

Workgroup, Windows NT Server 4.0, Microsoft Office 97 Professional, Paradox 4.5 for

Windows, Quattro Pro 5.0 and 6.0 for Windows, Norton Desktop for Windows, Corel Ventura

4.2 for Windows, etc. Installation and maintenance of UTP cable with RJ-45, installation and

maintenance of Modular Jack Plates for RJ-45, as well as 10 Base T Hubs and Ethernet Switch.

Installation and maintenance network with Windows NT Server 4.0 platform.

RAFAEL R QUIÑONES APONTE

CC14 Castilla St, Castellana Gardens, Carolina PR 00983

787-***-**** MOBILE E-MAIL: RAFAEL.QUINON ES.APONTE@GM AIL.COM

EDUCATION

M.S., Information Systems (in final process)

EDP College, 560 Ponce de Leon Ave, San Juan PR

B.S., Computer Science

Interamerican University, Metropolitan Campus, San Juan, PR

B.A., Business Administration

Interamerican University, Metropolitan Campus, San Juan PR

Associate Degree, Electronic Technician

Electronic Collegue & Coputer Programming, San Juan PR

SPECIALIZED TRAINING

Veritas Netbackup 6.0 for UNIX. Symantec, NY, Intermediate System Administration

Solaris 9 OS. Sun Educational Service, New Jersey, UNIX introduction Level 1. SDT, San

Juan PR, UNIX Introduction Level 2. SDT, San Juan PR, Computer System Validation

Training. Technip BioPharm, Juncos PR, Effective Root Couse Analysis. Business

Excellence Consulting, Caguas PR, Effective CAPA Systems. Business Excellence

Consulting, Caguas PR, Human Error and Human Factor in FDA Regulated Industry.

Business Excellence Consulting, Project Management Methodology. Universidad Politecnica

de Puerto Rico, Avaya Multivantage Basic Administration BTE221H2

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