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Manager Customer Service

Location:
Sherwood, AR
Posted:
February 25, 2013

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Resume:

Mary Wilkerson TCS

*** **** ****

LaVergne, TN. *7086

615-***-****

Objective

I am a dependable, highly motivated individual, seeking a challenging full-time position in a

progressive organization to utilize and incorporate my highlights of qualifications.

Highlights of Qualifications

*Proven success in collection, customer service and marketing

*Strong technical, practical, and problem-solving abilities

*Excellent management and team building skills, OneSite, MS Word, Email

*Experience in a field that I am passionate and dedicated about

Experience

Burning Tree Apartments,(Freeman Webb)Nashville, TN.

Assistant Manager 280 units Tax Credit

October 2007 to June 2012

Duties included all general office duties, working section 8,signed HAP contracts, Implemented

new scheduled system for inspection and Re-certified, leasing apartments, posted rent checks,

deposits daily, maintained a low monthly delinquency, accounting month end, and marketing,

resident retention.

Whispering Oaks Apartments,(Freeman Webb)Nashville, TN.

Leasing Manager 482units Tax Credit

March 2007 to October 2007 (Transfer)

Duties included assist property manager, qualify potential residents, Hiring and training leasing

consultants, scheduling, prepare leases and renewal and other Documentation, leasing, assist with move

ins, maintain resident records, market surveys, Working with maintenance to make sure rent ready,

day to day operational task as required.

Brookridge Apartments, (United Dominion Realty Trust) Nashville, TN.

Assistant Community Director/Marketing Associate

February 2004 to August 2006

Duties included leasing apartments, marketing, resident retention, helping with posting checks,

maintenance requests and followed up calls, and all general office duties.

Prestige Pointe Apartments, (LaSalle Group) Antioch, TN

Assistant Manager /Leasing Consultant

June 2003 to February 2004

Tax Credit property all general office duties, leasing apartments, posted rent checks, deposits,

accounting month end, and marketing, resident retention.

Franklin Oaks Apartments, (AIMCO) Franklin, TN

Assistant Manager 468 units

July, 1999-January, 2003

Duties included posting checks, completing deposits, completing accounting month end, and

submitting payroll, assisting with budget preparation and reviewing collection and eviction

policies. This position also focused on occupancy standards and resident retention. Leasing was

part of the multi-tasked duties while employed at Franklin Oaks.

Country Wood Apartments,(Raskins), Nashville, TN

Assistant/Leasing Consultant

July, 1998-March 1999

Assisted potential residents in apartment walk-through, prepared leases and other documentation,

reported all maintenance requests, answered phones and general office duties

Education

Diploma in general studies, Lincoln High School

Pulaski Area Vocational School, Palm Beach Alta. College studies in business

Fair Housing, Apartment Assistant leasing training,

Tax Credit Specialist Certified

References

*Available upon request



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