Customer Service Representative

**** ****** ****** ***** ** 104**-***-*** **** *************@*******.***

M ichelle Rivera

Objective: To obtain a challenging post at a reputable organization that will utilize both my educational background and professional experience

to contribute to the organization's goals and simultaneously provide excellent opportunities for career development and

personal growth.

Skills: Include MS Word, Windows 2000, McKesson, Excel, Outlook, Acrobat, Novell, Lotus Notes, SAP, Peachtree, Internet, E Mail

Eclipse, Sampro, PowerPoint and Word Perfect.

Experience:

10/06 12/12 Eastman Kodak LLC New York, NY

Customer Service Representative/Administrative Assistant

• Answer busy switchboard

• Process motion picture film orders received through fax or phone calls.

• Process returns for customers.

• Effectively communicate with management and teammates in all stages of work.

• Process all orders that sales representative put into database.

• Provide correct information to all customers that call in.

• Provide accurate information to customers by researching answers to customer request

• Process student orders received through e mail, fax or phone calls.

• Provide accurate information to customers by researching answers to customer request.

• Provide positive and productive work climate to ensure excellent customer service.

• Call clients in reference to open invoices.

• File all accounts receivable paperwork.

• File all tax exempt paperwork.

• Answer all billing inquiries.

• Run system reports when requested.

• Assist managers and account executives in all their daily duties.

• Research scheduled delivery information through Fed ex and UPS.

• Process shipping labels through UPS.com and Fed Ex.com

11/92 09/06 Computer Services Group New York, NY

Customer Service Representative/Receptionist

• Answer busy switchboard.

• Keep up front desk appearance.

• Greet incoming clients.

• Transfer calls to correct parties.

• Managing and supporting the IT Help Desk by responding quickly and appropriately to help requests.

• Provide computer Help Desk services to a network supporting over 1,000 employees.

• Track Help Desk support levels and identify, resolve and as needed, collaborate with other staff to develop and implement solutions to

problems.

• Supervise staff of technicians; hire, train, monitor and evaluate staff.

• Provide positive and productive work climate to ensure excellent customer service.

• Work closely with desktop and client support to inform Help Desk of changes and updates to the computing environment

• Provide accurate information to users by researching answers to customer request.

• Effectively plan, coordinate and manage special projects to ensure success.

• Effectively communicate with management and teammates in all stages of work.

• Work with IT team to maintain a high level of availability, stability, and performance for all workstations and network services.

Qualifications:

More than nineteen years of customer service experience

Proven ability to lead effectively in a team environment.

Hard working, able to multi task effectively.

Committed to excellence.

Results oriented, dependable professional experienced in customer service.

Excels in fast paced environment as well as in supervising and motivating staff to increase productivity and company

Profitability.

Contact this candidate