Customer Service Project Management

Orion Shea

* ********** **, *******, ** *****

603-***-**** abohhj@r.postjobfree.com

Summary

IT System Administrator/Technical Analyst experienced in project management, troubleshooting operating systems, wireless networks, database analysis and peripherals. Software development skills, reporting techniques, both hardware and software support experience.

Technical Skills

Software: MS Office Suite, Quickbooks Pro 2012, CPUMMS, CodeRyte, Med3000 Integrate EHR, Crystal Reports, Google Drive, Kasya, AVG enterprise.

Tools: HL7 PRO+, Visual Studio 2012, MS-SQL Server, Excel/VBA, Enterprise Manager, Gotomeeting, MS Active Directory / MS Group policy, Teamviewer, Glarys Tools, DBN, TrueCrypt.

Operating Systems: Windows 2000/XP/Vista/7, Microsoft Server 2003/2008, Ubuntu Linux, OSX, Android

Professional Experience

X-Ray Professional Association, Concord, NH. 07/2008 – 02/2013

Systems Administrator / IT Specialist

• Managed IT infrastructure for day to day medical billing operations.

• Supervised all financial aid for Concord Hospital/Concord Imaging Center professional radiology.

• Provided all helpdesk related assistance to a 38 user system with multiple site locations.

• Developed strong project management skills.

• Administrated user databases through MS Server 2003 Active Directory and Citrix.

• Implementation of all technical infrastructure.

• Established procedures for reviewing and auditing billing operations as well as IT infrastructure.

• Trained key staff as well as well ascontracted staff on billing operations and our VOIP system.

• Established extensive knowledge of IT infrastructure in a radiological and medical setting along with HIPAA/HITECH/RedFlag auditing procedures.

• Formulated implementation and execution of Integrate Med3000 EHR (Electronic Health Record) system at 3 off site location though a secure SSL VPN connection.

• Contributed industry methodologies for IT solutions and day to day operations with a focus on efficiency and accuracy.

• Developed strong business partnerships with our software/hardware vendors.

Panera Bread, Concord, NH. 06/2001 – 06/2008

Shift Supervisor

• Assist in opening of the store and morning operations.

• Review store inventory and perform audit.

• Food preparation and delivery in a time sensitive environment.

• Deliver excellent customer service.

Education

NHTI, Concord, NH

Psychology

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