Quionna T. Minter

*** **** **, ***. ** Greensboro NC 27406

Phone 615-***-**** . E-mail abohfq@r.postjobfree.com

Summary

** ***** ********** ** *** insurance industry

Excellent communication & written skills

Expertise in providing excellent customer service

to clients

Background of carefully & efficiently investigating

situations and providing fair and satisfactory

solutions

Reputation for performing multiple tasks

effectively & efficiently within minimal time

constraints

5 years experience as new employee trainer

Employment

April, 2007- November, 2012 Permanent General

Assurance Corporation Nashville, TN

Claim Representative

Thoroughly investigate and settle first and third

party auto & property damage claims.

Determine liability

Manage diary

Settle first party medical payments & personal

injury protection claims

Coordinate vehicle inspections

Investigate and evaluate all relevant facts to

apply policy coverage

Negotiate and convey claim settlements within

authority limits

Pay rental bills

Prepare detailed liability and coverage denial

letters, Reservation of Rights and other

complex correspondence

Recognize and investigate coverage issues

Assure cost-effective claim resolution

Recognize potential fraud or material

misrepresentation and refer files to the special

investigative unit

Manage deductibles and wages

Prepare and present files for subrogation and or

arbitration

Establish and maintain appropriate claim and

expense reserves

Provide excellent customer service with internal

and external customers to ensure good faith and

proper claims handling

Serve as a team leader and new hire trainer

September, 2005 - April, 2007

Travelers Insurance Co. Brentwood, TN

Claim Representative

Handled first and third party auto & property

damage claims

Investigated and evaluated all relevant facts to

apply policy coverage

Negotiated and conveyed claim settlements within

authority limits

Prepared detailed liability and coverage denial

letters, Reservation of Rights and other complex

correspondence

Recognized additional coverage issues

Assured cost-effective claim resolution

Recognized possible fraud and forwarded files to

the special investigative unit as needed

Managed deductibles and wages

Prepared and presented files for subrogation and or

arbitration

Established and maintained appropriate claim and

expense reserves

Provided excellent customer service with internal

and external customers

April, 2001 - September, 2005 State Farm

Insurance Co Murfreesboro, TN

Subrogation Claim Processor

Prepared and sent subrogation demands to claimant

carriers or uninsured negligient/liable third

parties.

Negotiated and conveyed claim settlements within

authority limits

Assisted in developing a new work flow process for

the claims/subrogation departments

Assisted in developing work/life activities for the

subrogation department

Served as a liaison between the subrogation and

claims departments

Served as a mentor to the new subrogation staff

Assisted with management responsibilities

November, 1999 - April, 2001 Middle Tennessee

Medical Center Murfreesboro, Tn

Hospitality Specialist

Ensured that terminally ill patients and their

families were as comfortable as possible, given

their situations

Visited with and provided support for patients with

no immediate families.

Coordinated special extra curricular events for

patients

Education

August 1995-May 1999 The University of Memphis

Memphis, Tn

Currently hold active Property & Casualty

Adjuster's licenses in the states of Louisiana,

Florida, Texas, South Carolina, North Carolina,

Oklahoma, & Connecticut

References

Available upon request.

Contact this candidate