Medical Management

ALAN J. BAKER, M.B.A/M.H.M.

abohdq@r.postjobfree.com *7873 Bear River Court Reno, NV 89508 775-***-****

E XECUTIVE & A DMINIS TRATIVE D IREC TOR P ROGRAM & O PERATIONS M ANAGER

B.S.N./R.N., Nevada Multiple Priority Balancing with an Exceptional Work Ethic

Licensure

Value-driven administrative director with a proven record of

Dual Master’s Degrees in quality, expertise, and achievement in creating and developing new

Business Administration & efficiency strategies and quality control process improvement plans.

Health Management.

Broad knowledge of health care program management that

ACLS, PALS Certified

has spanned 10 years and resulted in strong financial knowledge

Clinical Programs & Large-Scale of analysis, budgeting, and cost-reduction initiatives.

Program Leadership

Deliver complete program management services from inception

to completion including coordination, tracking, communications,

Change Management &

documentation, and finalization of services.

Continual Process Improvements

Visionary leader for change and continual process improvement in

Contractual, State, & Federal

organizational productivity through the development and

Regulatory Compliance Issues

implementation of strategies that facilitate lasting/positive change.

Vendor Negotiations, Inventory

Consistently exceed business goals and expectations regarding

Management & Accountability

operations, productivity, and performance gains; openly promote an

ethical, winning attitude and foster transparent accountability.

Departmental Budget Planning,

Analysis, & Administration Interact with C-level executives daily and recognized for

translating corporate vision and mission into department-level

Development & Implementation

strategies that meet or exceed financial and organizational targets.

of Standard Operating

Procedures Tactful, focused team leader achieving world-class results through

integrity, leading by example, instilling a culture of employee

Staff Management, Relations, excellence, and motivating staff to match and exceed expectations.

Training & Development

Tenacity and creativity in problem solving with a proven

Cross-Functional Team record of producing immediate results and innovating profitable

Leadership & Human Resource solutions for seemingly impossible business problems.

Management

P ROFESSIONAL E XPERIENCE

MANAGEMENT TRAINING CORPORATION, RENO, NV 2004 to PRESENT

Health & Wellness Manager - Provide 24/7 oversight and leadership of emergent, urgent, and clinical patient needs in a

multi-disciplined Medical Center that provides care in osteopathy, oral surgery, dental care, optometry, mental health,

physical wellness, drug and alcohol dependence, and outpatient referral.

Ensure the strategic, operational, and financial success for medical services, in compliance with government and

management directives, while supervising subcontracted medical staff, mid-level providers, RNs, LPNs, TEAP

counselors, dental/medical assistants, and the department secretary.

Received an 8.5 out of 9 from a 2011 Department of Labor audit, the highest rating ever achieved at this medical

center and scored consistently high ratings on the company’s internal National Survey and the medical department’s

customer service audits, achieving up to 95% approval ratings from our customers.

Initiate new and ongoing Standard Operating Procedures (SOP) in conjunction with all other departments to

maximize continuous quality care while reducing incidents of hospital-acquired infections (HAI) and

complications arising from other infectious-related diseases.

Supervise and administer clinical services functions while ensuring proper 24-hour staff scheduling and on-call

services by coordinating nurses’ substitute coverage; schedule nurses and medical personnel for outpatient

clinic.

Effectively lead in teaching other employees to meet organizational goals in a timely manner by using an

accountability approach; provide staff training, evaluate performance, and implement departmental changes as

approved by the center director, coordinating with the manager and human resources prior to implementation.

ALAN J. BAKER Page 2

PROFESSIONAL EXPERIENCE CONTINUED

MANAGEMENT TRAINING CORPORATION, RENO, NV - HEALTH & WELLNESS MANAGER - 2004 TO PRESENT

Starting in 2005, saved the company $28k annually (and every year since then) by implementing Generally

Accepted Accounting Principles (GAAP) for all outsourced support services needed in the hospital.

Recognized with the 2005 Innovation Award for creating a CD regarding proper dental care with two

MTC employees that spoke Cantonese and Mandarin languages, in order to reach various Chinese

populations.

Plan, coordinate, and supervise the administrative and programmatic activities of the department and Chair

weekly, high-performance, multi-disciplinary team meetings that address program, patient, and family needs.

Follow all State Board of Nursing academic and clinical guidelines as the CNA School Program Director;

oversee and coordinate all clinical training of medical students and NPs from the University of NV, Reno.

Monitor inventory of medical drugs/supplies and consistently meet and exceed security and accountability standards

for drug and medical inventories that have been confirmed annually by external and internal audits.

Regularly inspect facility buildings and grounds in order to maintain quality standards; develop and negotiate

contracts and subcontracts for all health care providers according to national, regional, and corporate standards.

Develop and implement new and revised policies/procedures affecting health and liveliness, coordinating with

other departments to ensure compliance of overall center objectives; adhere to safety practices, and support and

promote the center’s zero tolerance policies regarding inappropriate abuse of drugs and alcohol.

Oversee subcontracted medical services and review billing as ANAAC Medicare MDS coordinator for

Medicare reimbursement; became a proficient billing specialist and medical billing claims adjuster for ICD–9,

OWCP, third-party payers, support hospital, specialty care, and emergency care.

Analyze and develop departmental budget, monitor and control expenditures, and review and recommend changes

to budget authorizations; regularly assess and audit the center for contractual compliance and quality of services to

patients; prepare and present reports to management regarding audits and assessments.

Coordinate health care for the preg nancy

program; coordinate with center staff

concerning health and wellness matters,

programs, and activities, and c oordinate

Training Employee Assistance Program

(TEAP) with other departments to fulfill

TEAP center objectives.

Maintain accountability of staff, and property while serving as a role model for all employees .

Effectively address the medical needs of multiple ethnic groups from around the world in accordance with their

unique cultural and religious backgrounds; teach health education to nurses in all departments regarding

emergent, urgent, and clinical health issues that may cultivate in the patient population.

A DDITIONAL E XPERIENCE

Emergency Room Nurse for 4 years and Traveling Critical Care Nurse for 2 years (ER, ICU, CCU) 1996 to 2002

Regent Care Center, Reno, NV 2003 to 2004

• Minimum Data Set Coordinator at this long-term care facility

Home Care Plus, Reno, NV 2002 to 2003

• Home Health Care RN

P ROFESSIONAL D EVELOPMENT

Western Governors University, Salt Lake City, UT

Master of Business Administration and Master of Health Management

Management Training Corporation, Reno, NV

Completed Management Development Program (graduated with honors) and Supervisory Development Program

University of Nevada, Reno, NV

RN with a B.S. in Nursing and a Minor in Business Administration

Willing to relocate and willing to travel Excellent references available upon request

Contact this candidate