Customer Service Manager

ANN M. HAYNES

**** ***** ***** ? Stone Mountain, GA 30087? 508-***-**** Cell ? (770)

***-**** **** ************@*****.***

SKILLS

. Over ten years experience for providing quality customer service, five

years of sales experience

. Five years of cashier experience, Cash Handling as Church Trustee for

11 yrs, Payment Posting

. Residential Counselor, Home Health Aide, Home Maker, CNA, MAP

Certified, Medical Coding & Billing

. Performed general clerical duties, processed requisitions, transcribe

doctors' orders

. Provided secretarial support for medical and intensive care units

. Scheduled meetings for Medical Director, CFO, VP's & Sr. VP's

. Computer literate in: Meta viewer, EZ print, PCP Print, Pay Span, SDK,

IDX, GE-IDX for hospitals web base (GE Centricity Business) / GE-IDX

Character Cell (Smart Term), CCC System, People Soft, Web OMR,

Medi Tech, MS Office, Excel, Power Point, Out Look, Quick Books

. Ability to de-escalate difficult issues and take initiative also

recognized for collecting bad debits totaling $10,000 in two months

WORKEXPERIENCE

Codman Square Health Center (Temp Position) Boston, MA

BILLING SPEACIALIST 09/2012- 11/2012

. Maintained accurate and timely posting of payments via manual posting

and /or downloading of electronic remittance file using GE Centricity

System

. Followed up on payment errors and denials

. Submitted claims to secondary payers/or resubmitted to primary with

necessary changes

. Posted self pay payments to patients account, posted credit card

payments, money orders payments

. Corrected and identified billing errors and resubmitted claims to

insurance carriers

. Experienced in customer service, detailed oriented, cash handling

experience

Beth Israel Deaconess Medical Center (Temp Position) Boston, MA

PRACTICE ADMINISTRATIVE II/ HEMATOLOGY ONCOLOGY 05/2012-08/2012

. Entered Visit Tickets for billing

. Scheduled Patient Chemo Treatments, bone scans and other radiology

scans

. Coordinated both doctor and nurses visits to insure proper treatments

for patients

. Experienced in customer service, detailed oriented, cash handling

experience, co-pays of cash and credit cards

Dana Farber (Temp Assignment) Boston, MA

REVENUE CONTROL REP/PATIENT ACCOUNTS 04/2011-10/2011

. Entered charges and payment postings into KAT Track system

. Assigned to special projects such as deleting incorrect charge codes,

rebilling with corrected codes, modifiers, units

. Reviewed coding request for charge corrections and entered them into

GE- IDX for hospitals (web based) also known as GE Centricity Business

(framework) or GE - IDX Character Cell also known as Smart term

. Pulled Eligibility of Benefits (EOB) Remits for Medicare, BCBS, TUFTS,

(UB-04, 1500's) and other commercial insurances and mailed them to

proper insurance companies to receive proper payments.

. Experienced in customer services, detailed oriented, cash handling

experience

Acacia Enterprise, LLC Randolph, MA

OFFICE MANAGER 04/2009-11/2012

. Answered multi-lined phones systems and made appropriate appointments

. Paid contractual bills via Quick Books

. Hired contractors for building HUD housing and to make repairs to

several apartment buildings

. Experienced in customer services, detailed oriented, cash handling

experience

Mass General Hospital Boston, MA

PATIENT SERVICE COORDINATOR/ ONCOLOGY 11/2007-09/2008

. Obtained CPT Codes and ICD-9 Codes

. Scheduled patients in the New Patient Clinic for Surgical Oncology,

Medical Oncology and Radiation Doctors

. Made appointments for patients for chemotherapy and other medical

treatments

. Entered information in ROE system to schedule patient's scans

. Arranged appointments for protocol patients with Medical Oncology

Doctors

. Scheduled biopsy and paracentesis appointments with interventional

radiology

. Obtained prior authorization from insurance companies for patient

scans, such as MRI, CT Scans, Pet CT scans and referrals

. Experienced in customer services, detailed oriented, cash handling

experience

Beth Israel Deaconess Medical Center Boston, MA

SURGICAL SCHEDULER/ORTHOPEDICS 03/2005-11/2007

. Entered ICD-9 codes and CPT codes into data base

. Scheduled surgery cases with the operating room and confirmed surgery

with patients

. Verified insurances in CCC System, obtained patient referrals and

confirm information for Workman's Comp patients

. Logged all surgery in excel spread sheet

. Updated physicians calendars and confirmed booked surgery

. Experienced in customer services, detailed oriented, cash handling

experience, credit card payments

Beth Israel Deaconess Medical Center Boston, MA

PRACTICE LEAD/ ACTING OFFICE MANAGER/DERMATOLOGY 03/2002-03/2005

. Verified insurances in CCC System, obtained patient referrals and

confirm information for Workman's Comp patients

. Supervised and trained front end staff and reported to Office Manager

at end of shift

. Managed daily operations in absence of manager

. Answered multi-line phone, printed and mailed OMR notes for physicians

and nurse practitioners.

. Attended manager's meetings

. Experienced in customer services, detailed oriented, cash handling

experience, bank deposits, credit card payment

Dimock Community Health Center Boston, MA

EXECUTIVE SECRETARY/REIMBURSEMENT COORDINATOR 10/2001- 11/2003

. Made travel arrangements for the President, VP's, CFO and all other

staff

. Scheduled meetings for Medical Director and all other executive staff

members and managers

. Entered third party billing, for early intervention using Thomas

Billing System and MSI system

. Verified patients' insurance coverage

EDUCATION AND PROFESSIONAL DEVELOPMENT

Sullivan and Cogliano Brockton, MA

Office Professional/ Billing & Coding 2012

Professional Women in Development Roxbury, MA

Professional Development Business Certificate 2002

Technology Goes Home Computer Program Roxbury, MA

Certificate in MS Applications 2000

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