Russ Tomlin

**** ********** ***** • Glen Allen, Virginia 23060

804-***-**** • aboh9t@r.postjobfree.com

SALES / TRAINING ASSOCIATE

Award-winning teacher and trainer with the proven ability to explain complicated processes clearly

and effectively and hand-on experience as a successful sales and account associate working

directly with the general public to sell products and services. Excellent verbal and written

communication skills, with the demonstrated ability to converse effectively with people from many

different backgrounds, negotiate with customers to resolve sensitive issues, and coach employees

to become the best possible ambassadors for a company’s products and services.

Core Competencies

Sales and Marketing • Corporate Training • Team Leadership • Customer Service • Negotiations

Call Center Operations • Coaching • Trouble-Shooting & Problem Solving • Account Management

Operations • Financial Services • Electronics • Written Communications • Curriculum Development

Motivational Speaking • Hiring • Customer Relationship Management • Vendor Relationships

PROFESSIONAL HIGHLIGHTS

• Proven people skills with the ability to converse effectively with people from many different

backgrounds and demonstrated success as a sales associate selling a diverse range of

products and services.

• Built a reputation as a teacher / trainer with the ability to explain complicated processes clearly

and effectively while successfully holding the attention of the student.

• Consistently provided excellent customer service as both an account manager in a call center

and as an in-person sales representative in a retail environment, earning excellent customer

and managerial evaluations and frequent repeat customers.

• Frequently chosen to train new employees in both the academic and technical aspects of a

position, supplying the organization with highly qualified personnel capable of dealing with

many different situations.

• Successfully negotiated with customers to resolve sensitive issues regarding late payments,

credit limits, and payment plans, gaining the customers’ respect and cooperation.

• Utilized state-of-the-art technology and equipment during teaching / training programs,

introducing students to new possibilities and methodologies for the completion of projects and

the development of new ideas.

• Developed curriculum for a range of subjects, including English, social studies, and math,

earning an award for Teaching Excellence in the Classroom.

• Coordinated all aspects of an elementary summer school program aimed at helping struggling

students achieve proficiency before the start of the next school year, hiring and training

teachers, overseeing program operations, and ensuring all students received the educational

help they needed.

• Developed a winning sports program for 2 local middle schools, personally coaching girls’ and

boys’ basketball, baseball, track, and soccer, with 3 teams going undefeated over the course of

the school year.

RUSS TOMLIN • Page 2 • aboh9t@r.postjobfree.com

CAREER HISTORY

Career Note: Since 2011, self-employed and caring for an ailing relative.

HENRICO COUNTY PUBLIC SCHOOLS, Richmond, Virginia • 1978 – 2011

Classroom Teacher / Remedial Math Teacher / Substitute Teacher

Provided students enrolled in diverse public elementary and middle schools throughout the county

with the highest quality classroom experience, instructing them in subjects including English, social

studies, and math. Worked directly with student in grades 4 through 7 to improve their reading skills

resulting in a significant improvement in standardized test scores.

Highlights & Achievements:

• Selected as History Department Head, served as Teacher Advisory Committee Representative,

and coached sports including girls’ basketball, boys’ basketball, baseball, track, and soccer.

FIRST NORTH AMERICAN BANK, Richmond Virginia • 1999 – 2004

Account Manager (Part-Time)

Responded to callers contacting the call center for the credit card division of Circuit City electronics,

a Richmond-based company selling major electronics and household appliances. Worked closely

with customers to resolve complaints and answer questions related to credit limit increases, billing

cycle dates, and delinquencies.

Highlights & Achievements:

• Acknowledged by managers for providing compassionate and efficient customer service

complete with detailed account notes that facilitated other account manager’s ability to deal

effectively with repeat callers.

BANK OF AMERICA, Richmond, Virginia • 1995 – 1999

Check Processor (Part-Time)

Prepared checks for processing in the sorter room, ensuring all space dividers were properly

arranged and encoding was completed. Operated sorter machinery and provided back-up during

high-traffic banking periods.

SEARS, Richmond, Virginia • 1983 – 1989

Sales Associate

Sold a variety of lawn and garden products and high-end electronics to customers of the local chain

store. Worked closely with customers to ascertain their needs and provide them with the best match

for their price point and must have features, earning a commission for each completed sale.

EDUCATION

Master of Science in Supervision and Administration

Bachelor of Science in Elementary Education

Longwood College • Farmville, Virginia

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)

AWARDS

R.E.B. Award for Teaching Excellence in the Classroom

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