Denesha Talley

*** ********* ****** #* ********, VA 23223

804-***-****

aboh9q@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

1. Possess expert computer skills.

Profile

2. Excellent working knowledge using PowerPoint, Excel, WordPerfect,

Microsoft Word, Outlook

3. Ability to train, motivates others, and supervises customer service

employees.

4. A team player, always open to new ideas and concepts

5. Maintain daily logs, multi line phones, typing, and sorting, filling,

labeling, sending, receiving and sorting mail.

More than 7 years’ successful experience in customer service with recognized

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strengths in face to face interactions with the public, problem solving and strong

clerical skills.

National Healthcare Brokers, Richmond, VA 2013 present

Employment

CSR

1. Answer inbound calls from persons, who have

2012 2012

preexisting medical conditions, that are in search of

healthcare

DCSE, Richmond, VA

Clerical Internship

2. Filling

3. Sorting (Alpha & NUM)

4. Opening and closing case files

2011 present

(Seasonal) Driver Helper, Richmond, VA

5. Assist driver with business and residential deliveries

1. Collect CODS and scheduled pick ups

2. Quickly and effectively solve customer challenges

3. Maintain satisfactory delivery records

NSU Office of Registrar, Norfolk, VA 2007 2009

Administrative Office Assistant

4. Constantly seeking new ways to improve customer

service.

2004 2005

1. Typing, filing sorting office documents

2. Maintain daily logs of everything entering and leaving

the office

3. Answering phones with multi lines

Burger King Restaurants, Mechanicville, VA

Crew Member

4. Expedite drive thru

5. Prepare menu items

6. Maintain a sanitary and neat lobby and restroom

Norfolk State University 2005 2009

Education

Medical Technology

Henrico High School 2001 2005

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