Customer Service High School
Resume:
Denesha Talley
*** ********* ****** #* ********, VA 23223
******.**@*****.***
CUSTOMER SERVICE PROFESSIONAL
1. Possess expert computer skills.
Profile
2. Excellent working knowledge using PowerPoint, Excel, WordPerfect,
Microsoft Word, Outlook
3. Ability to train, motivates others, and supervises customer service
employees.
4. A team player, always open to new ideas and concepts
5. Maintain daily logs, multi line phones, typing, and sorting, filling,
labeling, sending, receiving and sorting mail.
More than 7 years’ successful experience in customer service with recognized
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strengths in face to face interactions with the public, problem solving and strong
clerical skills.
National Healthcare Brokers, Richmond, VA 2013 present
Employment
CSR
1. Answer inbound calls from persons, who have
2012 2012
preexisting medical conditions, that are in search of
healthcare
DCSE, Richmond, VA
Clerical Internship
2. Filling
3. Sorting (Alpha & NUM)
4. Opening and closing case files
2011 present
(Seasonal) Driver Helper, Richmond, VA
5. Assist driver with business and residential deliveries
1. Collect CODS and scheduled pick ups
2. Quickly and effectively solve customer challenges
3. Maintain satisfactory delivery records
NSU Office of Registrar, Norfolk, VA 2007 2009
Administrative Office Assistant
4. Constantly seeking new ways to improve customer
service.
2004 2005
1. Typing, filing sorting office documents
2. Maintain daily logs of everything entering and leaving
the office
3. Answering phones with multi lines
Burger King Restaurants, Mechanicville, VA
Crew Member
4. Expedite drive thru
5. Prepare menu items
6. Maintain a sanitary and neat lobby and restroom
Norfolk State University 2005 2009
Education
Medical Technology
Henrico High School 2001 2005
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