Manager Customer Service
Resume:
Phone 540-***-****
aboh7x@r.postjobfree.com
Brenda L. Withrow
Stafford, VA 22554
Education 1997 - 2000
BA
Business Management
Accounting, Business Management, Sales Executive
President, Line-x of Woodbridge. Owner
Skills include: Microsoft 97, Word, Excel,
PowerPoint, Lotus Notes, Xymox, Dbase, MAS90,
GroupWise, Access, Astea, SBT,
Tesseract,Peregrine,and QuickBooks, CRM,
DealerTrack
Excellent leadership skills. Attended leadership
training four times a year for the last 5 years.
Excellent communication and writing skills.
Creative, self-motivated,
proactive and confident
Excellent people manager, open to direction and
+Collaborative work style and commitment to get
the job done
Ability to challenge and debate issues of
importance to the organization.
A demonstrated commitment to high professional
ethical standards and a diverse workplace
Coordinating fundraising events for fun runs,
baseball tournaments, softball tournaments,
financial aid for families of children with
cancer, and raised money for a memorial for a
distinguished community member. Participate in
fundraising events such as golf events, marathons
and private auctions.
Professional 2004 -2011 Technical Dynamics
experience Inc./Inova Springfield,
VA
Marketing and Sales
Customer Service Manager
Business Development Rep
Field Technician Manager
Marketing responsibility to include drafting
correspondence to existing and potential
customers, design and procurement of marketing and
business communications and materials, and input
on account maintenance.
Customer service to include compliance, contracts,
employee, and service issues and Joint Commission.
Responsible for new business affairs, business
developments, promotion and special project
management
Provide contract quotes for potential new
customers and renewals for existing customers.
Liaison between customers and Technical Dynamics.
Responsible for annual renewals and sales
Purchasing for biomed technicians includes parts,
depots, supplies, and tools.
Communicate, liaise, and negotiate internally and
externally using appropriate methods to facilitate
the development of profitable business and
sustainable relationships
Oversee technicians to ensure preventative
maintenance completion, repairs, and customer
satisfaction.
Oversee on call technicians, follow up, and
scheduling.
Responsible for all event planning.
Responsible for identifying areas of growth,
savings and improvements.
Implemented two software systems for Technical
Dynamics. -Tesseract and Destiny
Demonstrated performance teaching/training/leading
a strong team focused on excellence in customer
service and sales.
Respond to and follow up sales enquiries by post,
telephone, and personal visits.
Increase the effectiveness and efficiency of
Support Services through improvements to each
function (HR, IT, Finance) as well as coordination
and communication between functions.
Contribute to short and long-term organizational
planning and strategy as a member of the
management team
2001 - 2006 Technical Dynamics Inc./Inova
Springfield, VA
Operations/HR Manager (continued to help and train
personnel during transition process)
Maintain HR records, payroll, benefits, and hiring
details, resume searches and orientation schedules
for new hires. Process and coordinates all HR
requirements/paperwork with Inova HR staff. Make
travel arrangements for employees.
Supervises receptionist and staff of 3 or more
Data Entry Clerks.
Maintain employee, inventory, pricing, and
contract database.
Schedule and organize staff meetings.
Purchasing for all office needs. Ensures office
opens and closes on time.
Provides customer and technicians reports as
required.
Responsible for Policies and Procedures, ensuring
compliance with regulatory agencies and standard
business practices.
Responsible for all training within Technical
Dynamics. This includes new employee orientation,
staff training for equipment maintenance, as well
as oversight of competency in the varied technical
disciplines.
Keep positive and helpful professional
relationships with customers and employees
Oversee Operations department to ensure correct
billing and resolve problem accounts
1994 - 2000
Ricoh Corporation
Alexandria, VA
Sr. Credit/Collection Manager Handle A/R for
Government and Commercial Accounts with revenue
over 40 million annually.
Resolved disputed claims and research accounts
payable/receivable.
Established and maintained credit policy for
branch.
Financial analysis for new clients, established
credit lines for all customers.
Supervised 2 collection clerks.
Implemented training course for new recruits.
Public Relations
Provided weekly and/or monthly reports to upper
management.
1998 - 2002 Madigan's Grill
Lake Ridge, VA
Restaurant Manager
Managed and trained an ongoing staff of 10-15
Maintained schedules, time sheets, and payroll.
Balance cashiers daily operations, G/L and daily
deposits.
Public Relations
Personal References Available Upon Request
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