Information Technology Management
Resume:
JOHN C. ZIEMBICKI
INFORMATION TECHNOLOGY PROFESSIONAL
Delivering Vision and Leadership for the Organization
*** ***** ****** *******, ** 11566
H 516-***-**** ********@*****.***
CORE COMPETENCIES
Change Management . Project Management . Process Improvement . Strategic
Analysis . Technical Support Process Re-engineering . Team Building .
Leadership . Business Strategy . Strategic Planning
Technology Integration Performance Optimization . Vendor Relations
Client Relationship Management . Budgeting . Cost Control
Financial Reporting . Human Resource Optimization
PROFESSIONAL EXPERIENCE
United Parcel Service New York, NY
Information Technology (IT) Manager
2010 - 2012
. Provide strategic technology leadership, product vision, and the
technology roadmap for the Information Technology Department
. Lead the effective execution of technology strategy for technology
platforms, partnerships, and external relationships
. Manage budget to ensure compliance with established parameters, while
working to reduce bottom-line expenses. By monitoring each districts
use of IT spending through the use of Khalix and Access to keep the IT
projects within the correct budget
. Managed new IT projects including installation and dispatch of
technical equipment and UPS systems. Monitored the implementation at a
test site followed by the implementation of the systems at all
remaining sites
. Maintained regional network. Monitored windows servers, HP routers,
and switches to ensure the UPS systems are operating at all times.
. Created SharePoint sites and Access databases for each building to
keep up to the minute status details on each system used during the
operation
. Provided technical support and assisted with the repair, upgrades, and
backups of computer systems on site
. Managed the tech support throughout the region and created a system
that helped reduce tech response time during emergencies
. Provided technical support for the external customers and installed
UPS shipping systems and sustain working hardware for each customer
. Upgraded and maintained hardware. Managed PC lifecycles, performed
upgrades, and created a system that maintained hardware inventory
. Created Access databases/queries when needed to analyze finance,
production and operational data
. Produced monthly Access, Excell reports and presentations to present
to the managerial team
JOHN C. ZIEMBICKI
Page 2
IE Data Supervisor 2006 -
2010
. Implemented, maintained, and supported database applications through
Access and SQL. Directed incident and problem management of IT
applications
. Maintained and designed databases in Access and through SQL that
produced reports through VB Access and VB Excel on production numbers
and ran queries to determine the most help needed centers throughout
the region
. Created incentive programs to help centers compete to reach optimum
performance numbers in various elements
. Created reports through Access and Excell to evaluate previous day,
week, and month production numbers that was used by all managers to
ensure organization was achieving performance goals
. Assisted and trained department personnel to allow them to work with
the databases in a self-sufficient mode of operation
. Created validations and edits to improve the quality of data keyed
into the databases
. Trained users on best practices for database management, as well as
file naming conventions for improved organization
. Wrote SQL queries, dramatically improving performance for key
processes for users
. Created procedures that changed tasks into processes with consistent,
measurable results
Operations Supervisor / Dispatch Supervisor
2003 - 2006
. Supervised daily activities of 56 drivers to ensure that all assigned
duties were accomplished safely and in accordance with established
timing parameters to optimize delivery performance
. Coordinated delivery schedules and monitored performance of staff,
arranging for training as required
. Analyzed previous and current day delivery data and worked closely
with the management team
. Maintained address, package, and driver database
. Performed quality checks to ensure customer satisfaction and reduced
costs
. Addressed scheduling issues timely, allowing for improved performance
and customer satisfaction
. Trained and mentored personnel to meet company and regulatory
standards
TECHNICAL SKILLS
Languages: VBA, VB 6.0 (Familiar with C#, VB.NET)
Technologies: SharePoint (Familiar with JavaScript, HTML, XML)
Software: PowerPoint, Project, Acrobat, Excel VBA, Word VBA, Outlook VBA,
MS Office Development, Khalix, Adobe CS5, Visio (Familiar with Photoshop,
Illustrator, Visual Studio 2010/2008,)
Databases: Access, MySQL (Familiar with SQL Server 2008/2005)
O/S: Windows (7, XP, Vista, NT) (Familiar with Windows server 2000,
2003)
EDUCATION
Bachelor of Science, Computer Information Systems
Towson University Towson, MD
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