Customer Service Management
Resume:
Wanda R Jarrelle
Chesterfield, VA 23838
Phone: 804-***-****
aboh6q@r.postjobfree.com
Objective: To utilize talents and skills in a growth-oriented team
environment that values highly productive employees.
Ability Summary
. Client Relations
. Internal & External Communication
. Graphic Printing Specialist
. Vendor Management
. Inventory Management
. Invoice and Billing Analyst
. Raw Material Planning
. Strong Analytical Skills
. Order Management
. Pricing Analyst
Employment History
Account Manager
04/2011 - 09/2011 Southern Graphic Systems Sandston, VA
Oversaw client relations, managed supply chain
Writing orders to meet customer and manufacturing specifications
Provided high impact and fast pace response to client inquiries
Validate order entry for accurate billing
Built and maintained strong relationships with divisions and
cross-functional teams across the organization to better serve the clients
Pricing Specialist
06/2009 - 03/2011 Southern Graphic Systems Sandston, VA
Validate manufacturing orders for accurate billing
Verify customer specific pricing and contract agreements
Electronic invoice creation and submission
Resolved invoice issues for immediate generation of corporate revenue
Daily Corporate Reporting of facts and figures
Liaison between customer, sales, manufacturing, and finance
Customer Service Representative (CSR)
09/1998- 05/2009 Southern Graphic Systems, Alcoa Sandston, VA
Liaison between employer and customer
Write orders for customer and employer from completed art-boards
Assure all materials are received in order for manufacturing to proceed
with job
Assure customer specifications are correct and communicated on orders
Maintain customer material inventory
Track job throughout manufacturing to assure customer delivery request is
met
Schedule materials to meet production dates
Built and maintained strong relationships with divisions and
cross-functional teams across the organization to better serve the clients
Graphics Coordinator
02/1986 - 09/1998 Reynolds Metals Company / Alcoa Richmond, VA
Prepare receiving reports
Maintain accurate inventory
Prepare graphic art boards for accurate and timely cylinder production
Validate customer art specifications to assure graphic capabilities
Reviewed custom design, color laydown, and art layout with coordinating
departments
Cylinder Order Management functions to meet production demand and
requirements.
Overview of incoming engraving proofs for accuracy and printability
MRP Planning and just-in-time materials management to ensure production
demand and scheduling
Proofreader
01/1985 - 01/1986 Reynolds Metals Company Richmond, VA
Proofread engraving proofs for accuracy, manufacturing capability, and
print performance to meet customer expectations
Coordinate Customer art requirements with Pressroom Supervisors prior to
production to identify risks and performance issues
Production Clerk
06/1982 - 12/1984 Reynolds Metals Company Richmond, VA
Calculate and log cellular specific production numbers per shift
Analyze and communicate daily manufacturing numbers to Plant Departmental
Staff
Prepare vacation schedules for hourly employees based on seniority
Communicate and Post weekly work schedules to hourly employees based on
position and seniority
Shipping Clerk
10/1976 - 05/1982 Reynolds Metals Company Richmond, VA
Calculate skid weights and prepare bill-of-ladings and shipping manifests
Inventory Management and Control
Liaison with production control, manufacturing, and customer service
Education and Training
Issuing Institution Qualification Course of Study
Manchester High High School Diploma General
Additional Information
I am a hard, dependable worker. I learn quickly. I have high personal
standards of integrity. I have always been admired for my accuracy. I am
detailed oriented and I grasp the big picture. I have excellent
organizational skills which enable me to accomplish multiple tasks in a
timely and professional manner.
Contact this candidate