Customer Service Sales

Talford *

Mary A. Talford

**** **. *** **, **********, SC 29014 - 803-***-****:802-***-**** aboh4w@r.postjobfree.com

OBJECTIVE To obtain a customer service, sales, marketing or collections position utilizing my skills

and experience to help the organization accomplish its goals and objectives

SKILLS Microsoft Office Recordkeeping Excellent Customer Service skills

12+ years Sales experience Detail Oriented Highly Motivated & Enthusiastic

Sales & Marketing Collections Excel Power Point

VeriSign

EXPERIENCE

Call Center (IQOR) Charlotte, NC

Credit Department/Customer Service 11/2011-02/2013

• Collect Payments

• Incoming Calls

• Process Check and Credit Cards

• Process Financial Statement

• Issues Reconnection Electric Service

• Answer and resolve clients calls regarding their account information

THE HERALD NEWSPAPER ROCKHILL, SC

Customer Service/Sales Specialist 05/1999-03/2009

• Increase single copy sales for new subscriptions by 50% for the past 5+ years

• Provide leadership through knowledge sharing, coaching, and providing direction to other employees

• Routinely identify sales marketing opportunities and develop plans to execute them to increase sales

• Call and Collect customer payments, delinquent accounts and promote company promotions

• Implement and maintain customer service operational workflow and to increase effectiveness of the dept

• Answer and resolve client calls regarding their account information

• Accurately identify, prioritize, and log service requests in the calls management system

• Investigates and analyze client issues to resolve the problems using facts, policies, and procedures

• Provide superior customer service to all clients

• Run daily customer service database back up process for customer order and delivery information

• Train new employees on customer service systems, duties and responsibilities

• Serve as Front Desk Clerk and Receptionist, when needed

• Making Inbound and conducts Outbound collection calls

KEYSTONE

ROCKHILL, SC

Prevention Assistant Coordinator/Receptionist 05/ 1998 – 04/1999

• Act as a liaison with prevention officers, general management, and clients

• Coordinate calendars, answer phones, schedule meetings, maintain office supplies and office equipment

• Received and distributed incoming phone calls

• Support the flow and control of medical documentation to ensure appropriate cataloging, binding, storing, and

retrieval

• Medical Filing & Data Entry

Talford 2

EDUCATION

YORK TECHNICAL COLLEGE ROCK HILL, SC

03/2012 Certificate- Excel, Power Point

YORK TECHNICAL COLLEGE ROCKHILL, SC

05/1999-02/2001 Medical Office -

Accounting

CHESTER COUNTY CAREER CENTER

CHESTER, SC

01/1991- 05/1991 Certificate of Nursing

Assistant

MILLER MOTTE BUSINESS COLLEGE ROCKHILL, SC

08/1987- 05/1990 Business Administrative- Associate Degree

COMMUNITY SERVICE

President of Great Falls Ebony Girls Club, Founder The Great Falls Youth Community Choir,

Chester County School Improvement Council, Chairperson Relay for Life Committee

Great Falls Touch Down Club, Vice-President Achievement for Excellence Council,

Volunteer Teacher Assistance Great Falls Elementary, Girls Scout Leader, Volunteer Council on aging

REFERENCES Available upon request

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