Customer Service Sales
Resume:
Rachel Larsen
**** *** ****** **. ****** Hollow, IL 60118
aboh1y@r.postjobfree.com
PROFESSIONAL EXPERIENCE
SEARS WEST DUNDEE, IL
Merchandising and Pricing Lead August 2011 -
Present
• Supervise team of 20+ associates including hiring, training, coaching, scheduling and performance
management
• Coordinated “Shoppertainment” Sear’s fashion shows resulting in Ready To Wear exceeding
department sales goals
• Execute monthly sales planners totaling over $2 million in yearly merchandise sales
• Uphold customer service expectations, sustain Ready All Day/Right at Night execution, and maintain
inventory standards
NORDSTROM
SCHAUMBURG, IL
Petite Department Salesperson September 2010- March
2011
• Developed and maintained relationships with new and existing clientele
• Educated customers on current trends and merchandise as well as proper fit for specialized sizing
• Upheld visual standards for the department including floor layout and maintenance of product
displays
• Maintained active awareness of merchandise available in-store and online
TARGET WEST
DUNDEE, IL
Guest Service Attendant June
2005- September 2011
• Recognized twice as monthly top performer by team leaders
• Promoted from sales floor team member to guest service attendant
• Oversaw front end team of 6+ associated per shift including guest service, photo lab, cashiers, cart
attendant, and Target Café to ensure excellent guest experience
• Maintained visual standards by keeping inventory stocked and organized while cashiering, directing
phone calls and assisting guests with product and service questions
SPRINGHILL MALL WEST DUNDEE, IL
Visual Merchandising Intern January
2006- May 2006
• Assisted lead merchandiser with window display, merchandise selection and assembly of
mannequins and props
• Oversaw $150,000 mall Easter Bunny display
• Ordered and displayed mall and window signage
EDUCATION
BRADLEY UNIVERSITY
PEORIA, IL
B.S. Retail Merchandising, Minor: Marketing
GPA 3.2/4.0
INSTITUTO LORENZO DE' MEDICI
FLORENCE, ITALY
Study Abroad Program
Intensive study of Italian culture through coursework in Italian language, art, and history
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