Sales Customer Service

Wendy Dimor-Bischler

* ******* ******** / **. ******, AB, T8N 2S2

780-***-**** / abogzg@r.postjobfree.com

Objective

Sales position that will utilize my business development skills and

experience which can be effectively utilized for increased profitability

and product sales volume. As well as, my organizational and problem solving

work skills and being part of a strong dynamic team.

Achievements

. Knowledgeable key account representative, product specialist dedicated

to providing the very best service and support.

. Nominated for the 2012 Trailblazer Sales Award. Awaiting results.

. Execute in-store mission objectives via appropriate availability,

proper inventory levels, proper pricing strategies, product freshness

and enhanced customer focus by building and maintaining strong

business relationships at retail and wholesale

. Ensure all processes, activities, and trade payments are made with

great attention to cost effectiveness.

. Manage and execute all Frequency Coverage, Business Contact and Cycle

Actions. Negotiate Independent/Chain Agreements within established

budget parameters.

. Ensure timely and accurate data is maintained within the customer

relationship management database.

. Accomplish administrative duties and reporting in accordance with all

company policies and procedures.

. Introduce and merchandise products and services in all assigned

accounts, and utilize information available to identify opportunities

to maximize market share.

. Self-motivation, good communication skills, self-development, planning

and organizing sales activities, customer relations and resilience.

. Demonstrate cultural values of Teamwork, Leadership, and Commitment to

Win to achieve competitive edge.

. Mondelez, Kraft/Cadbury has benefited from my sales expertise by

exceeding their sales goals in my Edmonton North Territory in the Gas

and Convenience Channel.

. Recognized nationally for developing excellent partnership and rapport

with StoreManagers to execute orders and display space for all

Mondelez, Kraft and Cadbury products.

. Negotiating and strong follow-up processes always resulting in 100% of

Mondelez Kraft/Cadbury sales expectations.

. New product launches are presented well to enhance the customer's

needs, communicating all benefits.

. Strong Merchandising and Brand Awareness with Point of Buying.

. Serious obstacles have been overcome by asking the right questions,

listening carefully to the customer and providing the appropriate

solution.

. Recognized as a Leader in Mosaic's sales and merchandising training

program to train and educate new employees in the field.

. Large accounts such as Walmart and Superstore have recognized and

communicated to Cadbury and Mosaic my commitment and dedication to

customer service, impeccable follow-through and support.

. Secure favorable merchandising space by negotiating with vendors.

. Served on the account team to sell in General Mills to Mosaic. With

excellence in partnership and dedicated to General Mills, increasing

their sales, Mosaic was awarded the account contract.

Dec 2003 - Current Mosaic, Mondelez/Kraft/Cadbury, Edmonton and Area

Key Account Sales Representative

Plan and prioritize personal sales activities and customer/prospect contact

towards achieving agreed business aims, including costs and sales -

especially managing personal time and productivity. Taking into account

being part of a team.

Plan and manage business portfolio/territory/business according to an

agreed market development strategy. Managing Territory Coverage Plan to

ensure excellent execution of time management.

Ensure distribution of brands in key purchasing areas within accounts.

Manage product/service mix, pricing and margins according to agreed aims.

Maintain and develop existing and new customers through appropriate

propositions and ethical sales methods, and relevant internal liaison, to

optimize quality of service, business growth, and customer satisfaction and

need

Use customer and prospect contact activities tools and systems, and update

relevant information held in these systems.

Plan/carry out/support local marketing activities to agreed budgets and

timescales, and integrate personal sales efforts with other organized

marketing activities, e.g., product launches, promotions, advertising,

exhibitions and telemarketing.

Respond to and follow up sales enquiries using appropriate methods.

Monitor and report on market and competitor activities and provide relevant

reports and information.

Record, analyze, report and administer according to systems and

requirements.

Communicate, liaise, and negotiate internally and externally using

appropriate methods to facilitate the development of profitable business

and sustainable relationships.

Attend and present at external customer meetings and internal meetings with

other company functions necessary to perform duties and aid business

development. Attend training to develop relevant knowledge, techniques and

skills.

Communicate, liaise and negotiate internally and externally to facilitate

development of profitable business and sustainable relationships.

Plan/carry out/support local marketing activities within agreed

budgets/timescales (i.e. Product

launches/Promotions/Advertising/Exhibitions).

Merchandising with Point of Sale and Point of Buying marketing tools.

Educating customers to promote specific products and services with the goal

to drive sales and bring in revenue.

Feb 2011 - Current Celazome Clinical Skincare/Dermazone Solutions

Kara Vita, Skincare Sales Representative

Independently Selling all skin products for an acknowledged leader in the

field of nanotechnology and Lyphazome natural technology also known as

Solvent Dilution MicroCarrier (SDMC).

Self-motivated and independent learner and educator.

The ability to develop, maintain and supporting new and existing clients,

as well as being strong in business development.

Conduct consultations for customers, offer product recommendations, and

apply/demonstrate products.

Understanding the skin renewal process to optimally sell products to

achieve premier results to clients with all different skin issues from

aging, rosacea to acne and more.

Sept 2001 - Dec 2003 St. Albert Protestant School Board, St. Albert

Teacher's Aide

March 1997- Sept 2001 Stay home Mom

August 1995-Dec 1997 Jochie Shoes, St. Albert, AB

Owner/Operator of an orthopedic shoe store for

children

Communicating with suppliers, Managing, operating, designing product and

purchasing policy and planning. Merchandising and displays.

Sept 1993-March 1997 Realtor at Sutton Real Estate, St. Albert

Licensed Real Estate Broker in Alberta

January 1993-Sept 1993 Realtor at Coldwell Banker Real Estate, Edmonton

Licensed Real Estate Broker in Alberta

August 1990 - Dec 1992 Xerox Canada, Edmonton, AB

Customer Business Representative

Award of national highest Customer Service Satisfaction Diploma.

Teaching and Interfacing with Sales Team and Customers to develop orders

which are legally valid, meeting Customer "Quality requirements. Provide

process inquiry support to Sales, Customer and Head Office

Enter equipment orders into computer system. Processing leases and billing.

Interface with Supply & Logistics ensuring equipment availability.

Scheduling delivery of equipment and supplies to meet negotiated Customer

Requirements in both equipment and billing.

Education

1982 - 1984 SAIT

Travel, Tourism and Marketing Degree

Achieved 2 year Degree in Travel, Tourism and

Marketing

September 1992 University of Alberta

Real Estate Associates' Program

Achieved Real Estate License

Contact this candidate