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Manager Customer Service

Location:
Beckley, WV, 25801
Salary:
45,000.00
Posted:
February 23, 2013

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Resume:

Robin R. Adams 786-***-**** USA **** Still Pines Dr. Raleigh, NC 27613

abogt5@r.postjobfree.com

"Staffing Specialist with a Reputation for Team Success"

Multifaceted, highly motivated and skilled Staffing Professional who seeks position

with a dynamic organization that welcomes initiative and dedication and demands

excellence in consistently meeting business objectives and exceeding standards.

Offering an exceptional ability to work with minimal to no supervision, while

exemplifying excellent customer service skills with a proven ability to significantly

enhance the over all goals of the company. Bringing great problem solving skills,

interpersonal skills, oral and written communication skills as well as organizational

skills.

MAJOR ACCOMPLISHMENTS

Responsible for the implementation of plans at the branch office of Favorite Nurses,

causing the company to receive the highest shift count in the history of its existence.

Recruited RN for contract with Johnson&Johnson. Contract with employer was

contingent upon finding the right representative to teach and train for the Biopatch.

EDUCATION

1 Received Certification- Windows98/Windows 2000- Microsoft Windows Software

Applications - Academy of Careers and Technology, Beckley, WV (1999)

2 West Virginia University, Morgantown,WV- Course/Study- Liberal Arts 1987

Software

Kenexa, Healthworks, StaffMed, Kronos, Skill Check Advantage, Nursetesting,

TSS/Clearview, WebConnect

CAREER MILESTONES

Triumph Staffing, Charlotte, NC Jan. 2011 to April 2011

1099 Contractor

Screening and recruiting Mid to VP level Sales Executives for branch offices.

Sourced job boards, cold called prospective candidates and prepared them for an

initial phone interview with hiring managers.

Acrux Medical Staffing, Clearwater, Fl (2009-January 2011)

Branch Manager

1 Responsible for start up of branch for medical staffing for the Southwest Florida

region. Only healthcare staffing office for national parent company, Hirequest, LLC.

2Responsible for running a full desk/and full recruiting cycle. Recruited RN's for

HCA Hospital staffing in all specialties. Processed new applicants which included

screening of all phases of the background process, I-9 form, e-verify, drug testing,

N95 respirator fit testing, orientation, competency testing, employment references

and payroll for all medical employees. On call for medical division. Responsible for

benefit enrollment process. Placed all available open position ads in major

publications and job boards.

3 Obtained Locum Tenens contract with local jail

4 Responsible for office p&l, aging reports as well as generating billing invoices.

At Work Medical Services, Clearwater, Fl (2008)

Branch Manager

1 Analyzed area market for corporate office

2 Revised and updated forms for company handbook

3 Marketed potential clients for district office- b2b sales as well as phones sales and

marketing

4 Gained travel contract with major healthcare provider

5 Recruited healthcare professionals via cold calling, job boards, career fairs, field

recruitment and referrals.

Wesley Medical Staffing, Gastonia, NC (2005-2008)

Medical Staffing Specialist

1 Recruited, hired and processed new applicants for Presbyterian Hospital. Processed

payroll for Charlotte office. Processed I-9 forms, reference verifications and license

verifications through NC Nurse Board Registry.

2 Implemented new strategies for gaining new clients in the Charlotte and

surrounding areas.

3 Increased established clients nursing needs by 59%.(Sales)

4 Anything else needed/delegated in house to run an effective top-notch office within

the company.

Medical Staffing Network, Charlotte NC (2005)

Senior Staffing Coordinator/Office Manager

1 Ran daily operations of office

2 Built and maintained positive business rapport with new and existing clients.

3 Assisted in preparations of branch office to be reviewed and licensed for JCAHO

Accreditation.

4 Recruited and assisted in hiring process of prospected employees. Processed payroll

for employees.

Scheduled up to 30 Allied healthcare professionals as well as up to 50 nurses a week

in the Winston Salem, NC Rock Hill, SC and Charlotte, NC area(s).

5 Conducted reference verifications, criminal background checks and finger printing

of potential employees.

6 Staffed Nurses as well as Allied Health employees in Clinical, Hospital and Medical

Lab settings.

7 Knowledgeable of federal OSHA, FMLA, HIPAA and COBRA Laws and

Regulations.

8 Developed and executed effective recruitment strategies for optimal responses to

open needs.

The Cypress of Charlotte

Supervisor/Coordinator (2001-2002)

1 Hired, staffed and supervised CNA's for Home Care Agency. Responsible for

scheduling 40 CNA for clients for home care shifts.

2 Assisted Human Resources in updating and maintaining companies’ policies and

procedures as well as personnel files

3 Assisted Accounting Department with payroll and Billing for Home Care clients

and employees

4 Maintained all files and forms for Agency. Coordinated and conducted the

interviewing process, Orientation to Home

Care and verified references for Agency.

5 On call as needed for Home Care Agency

Favorite Nurses, Charlotte NC

Staffing Coordinator (1999-2001)

1 Worked in excellence with a high call volume, in a fast-paced environment. ( I work

well under pressure and have an

Excellent track record in meeting deadlines.)

2 Staffed RN's, LPN's, and CNA's in hospital, nursing home and clinical settings. I

scheduled up to 300 nurses a week, per diem in hospital, occupational and ltc facility

settings.

3 Duties included but not limited to printing daily transaction reports, handling

Workers' Compensation for Branch Office.

4 Conducted interviews, orientations and recruitment of nurses.

Department of Defense, United States Government

Beckley, WV (1997-1999)

Military Personnel Clerk

1 Received recognition for correcting over 3000 personnel files in detailed record

time. This included files reaching their

Correct destination, collecting needed information for completion of files.

2 Maintained files, arranged and printed travel orders and consoled families through

transition of departing loved ones.

3 Performed administrative duties as needed

4 Involved in processing new enlistees to different Branches of Armed Services.



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