Customer Service Manager
Resume:
ALLAN SANTOS
Nationality:Philippines
Gender:Male
Date of Birth:Nov 07,1977
Work Experience:2-5 year
Education:Bachelor's
Field:Housekeeping & Cleaning
Languages:English
Work Experience
Service Crew
Tarlac City, Philippines - Chowking Restaurant
Roles and Responsibilities for a Service Crew's
Providing excellent customer service
Greeting patrons once they are seated
Presenting menus to customers
Explaining menu items to customers
Answering questions from patrons about food and beverages
Taking food and drink orders
Up-selling additional food and beverage products to patrons
Verifying age of customers who order alcoholic beverages
Entering each item ordered into restaurant register system
Communicating customer orders to kitchen staff
Sharing information with customers about the status of their orders
Refilling customer drink orders throughout the meal
Ensuring that customer orders are assembled properly in the kitchen
Delivering orders to customers
Finding out if customers need additional items
Verifying that customers are satisfied with their orders
Removing empty plates, used silverware, and soiled napkins from tables
Determining when customers have completed the meal
Delivering check to customers
Accepting payment for the meal
Attending scheduled team or shift meetings
Compliance with all relevant health department rules and regulations.
Service Crew
Tarlac City, Philippines - Jolibee Food Incorporation
Providing excellent customer service
Greeting patrons once they are seated
Presenting menus to customers
Explaining menu items to customers
Answering questions from patrons about food and beverages
Taking food and drink orders
Up-selling additional food and beverage products to patrons
Verifying age of customers who order alcoholic beverages
Entering each item ordered into restaurant register system
Communicating customer orders to kitchen staff
Sharing information with customers about the status of their orders
Refilling customer drink orders throughout the meal
Ensuring that customer orders are assembled properly in the kitchen
Delivering orders to customers
Finding out if customers need additional items
Verifying that customers are satisfied with their orders
Removing empty plates, used silverware, and soiled napkins from tables
Determining when customers have completed the meal
Delivering check to customers
Accepting payment for the meal
Attending scheduled team or shift meetings
Compliance with all relevant health department rules and regulations.
House Keeping
Tarlac City, Philippines - Sun Garden Hotel from 2002.04 to 2003.04
Follows detailed worksheet for each cabin cleaning
Completes inventory of cabin contents on form provided.
Provides information on any missing items to the manager.
Daily maintenance of hot tubs.
Clean building floors and walls by sweeping, mopping, scrubbing, or vacuuming them.
Change bedding and make beds as directed.
Stock cabin food supplies (coffee, tea, sugar, etc.) as needed.
Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items. Gather and empty trash.
Clean and polish furniture and fixtures.
Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
Dust furniture, walls, machines, and equipment.
Move and arrange furniture, and turn mattresses.
Make adjustments and to heating, cooling and ventilating systems.
Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
Steam-clean or shampoo carpets. Polish floors.
Clean and restore building interiors damaged by fire, smoke, or water, using commercial cleaning equipment.
Clean chimneys, flues, and connecting pipes, using power and hand tools.
Drive vehicles required to perform or travel to cleaning work, including vans
Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.
Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
Notify supervisor concerning the need for major repairs or additions to building operating systems.
Set up, arrange, and remove decorations, tables, chairs, and ladders to prepare facilities for events such as banquets and meetings.
Spray insecticides and fumigants as directed to prevent insect infestation.
Remove debris from driveways and all public areas inside or out.
Replace light bulbs.
Sort clothing and other articles, load washing machines, and iron and fold dried items.
Sort, count, and mark clean linens, and store them in linen closets.
Deliver any items requested by guests to cabins.
Observe precautions required to protect resort and guest property, and report damage, theft, and found articles to supervisors.
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts or by hand as needed.
Service Crew
San Miguel, Tarlac City Philippines - Cindy's Restaurant from 1998.02 to 1998.09
Providing excellent customer service
Greeting patrons once they are seated
Presenting menus to customers
Explaining menu items to customers
Answering questions from patrons about food and beverages
Taking food and drink orders
Up-selling additional food and beverage products to patrons
Verifying age of customers who order alcoholic beverages
Entering each item ordered into restaurant register system
Communicating customer orders to kitchen staff
Sharing information with customers about the status of their orders
Refilling customer drink orders throughout the meal
Ensuring that customer orders are assembled properly in the kitchen
Delivering orders to customers
Finding out if customers need additional items
Verifying that customers are satisfied with their orders
Removing empty plates, used silverware, and soiled napkins from tables
Determining when customers have completed the meal
Delivering check to customers
Accepting payment for the meal
Attending scheduled team or shift meetings
Compliance with all relevant health department rules and regulations.
House Keeper
Clark View Balibago Angeles City Pampanga Philippines - America Hotel from 1996.01 to 1997.01
-sweep, scrub, mop and polish floors
-vacuum clean carpets, rugs and draperies
-shampoo carpets, rugs and upholstery
-dust and polish furniture and fittings
-clean metal fixtures and fittings
-empty and clean trash containers
dispose of trash in a sanitary manner
clean wash basins, mirrors, tubs and showers
wipe down glass surfaces
make up beds and change linens as required
tidy up rooms
wash windows as scheduled
sort, wash, load and unload laundry
iron and press clothing and linen
sort, fold and put away clean laundry
operate mechanized cleaning equipment
maintain all cleaning equipment and materials in a safe and sanitary working condition
monitor and report necessary domestic repairs and replacements
Education
Vocational - Building Wiring Electricity
Technical Education and Skills Development Autority - Tarlac City, Philippines
from 2001 to 2001
This course covers knowledge, skills and attitude in electrical installation. It deals with good house keeping and safety,
Bachelor of Theology - Teaching, Training, Preaching
Baptist Bible and Seminary - Kaytiikling, Taytay Rizal, Philippines
from 2006 to 2010.
The Bachelor of Arts major in Theology program (ABTHEO) provides biblical, theological and historical methods of study to enhance the spirituality and ministerial life development. The ABTHEO program develops the awareness and acceptance of the Bible as the word of God thus instils an active life of faith in students. It prepares students to become competent, highly motivated and consecrated ministers, bible teachers and church workers.
Certifications
Career Development Seminar on Housekeeping and Leadership
This certification does not expire
This course is designed to enhance the knowledge, skills, behavior and motivations in accordance with industry standards. It covers the basic, common and core competencies required for the NCIII level on providing specialist advice on food or wine and preparing and serving espresso coffee to the guests.
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