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Manager Customer Service

Location:
Denver, CO
Posted:
February 22, 2013

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Resume:

Stephen Milka

**** ******* ******, ******, ** ***05

Home Phone: 770-***-**** abogjc@r.postjobfree.com

Summary of Qualifications

I am a well-organized, self-motivated individual with ability to rapidly

learn new tasks. With over nine years of experience working in a

supervisory/managerial position, I have gained the ability to multitask

and make certain projects are finished on time. I am familiar with

Microsoft Word, Excel, Outlook, Quickbooks and UPS Worldship. I am

punctual, dedicated and always looking for advancement within the

company.

Professional Experience

Appliance Factory Outlet, Denver, Colorado Operations Manager

2012-2013

. Ensure that there is a smooth flow in the operations of the receiving of

product into the warehouse.

. Work with purchasing to understand what product is coming in and schedule

inbound loads accordingly.

. Populate personnel schedules to be sure that we have proper coverage for

inbound product on a weekly basis.

. Assign locations for product coming in and facilitate movement of current

product to open new product locations as needed.

. Receive merchandise coming in on a daily basis as well as enter it into

Profit to show what the company has on hand.

. Train and coach new employees as needed to understand the warehouse

layout, product and safe operations.

. Cycle count product on hand to verify that inventory is correct.

. Verify on hands of merchandise in the warehouse compared to on hand

variances counted in retail locations.

. Complete end of year inventory for warehouse to verify that current on

hands are correct in Profit.

Kazoo and Company Toys, Denver, Colorado Shipping and Receiving Manager

2012-2012

. Receiving all the merchandise that comes in on a daily basis into Office

Star which is part of our POS system.

. Printing tags and tagging all the merchandise as well as take it to the

floor to be merchandised.

. Boxing, Packing and Shipping all orders that come in on a daily basis

using UPS Worldship.

. Ordering packaging materials as needed to ensure we have supplies to send

out all the orders received.

. Call on outstanding purchase order to be sure that they are being shipped

and when they would be arriving.

. Call in defective and damaged merchandise to vendors to be sure that we

received proper credit or replacement of merchandise.

. Placed orders with vendors for merchandise to be sure that the shelves

were always stocked.

. Currently in charge of holding weekly meetings with the management team

to ensure proper communication between all departments.

Trilogy Home Inspections, Denver, Colorado - Part Time Home Inspector

2011-2012

. Worked inspecting homes for the consumer looking to purchase or put on

the market for sale.

.

FedEx Freight Inc., Denver, Colorado - Part Time Dock Worker

2011-2012

. Work on the freight dock loading and unloading freight to be transferred

to different locations as well as to be delivered to the Denver area.

Home and Hearth Outfitters, Denver, Colorado Warehouse Associate

2011-2011

. Unload trucks and located product in correct locations in warehouse.

. Keep track of inventories in warehouse to be sure that all products are

accounted for.

. Pull orders that need to be delivered and installed the next day.

. Drive delivery truck to second location in Vail for product to be

installed.

Marine Specialties, Inc., Gainesville, Georgia General Manager

2005-2010

. Managed a sales team for the different divisions as well as assisted with

selling to achieve staying booked out at least three months in advance

year round.

. Interviewed, hired and dismissed personnel as well as completed

evaluations for salary increases.

. Coordinated the marketing display and regional sales team for the annual

Atlanta Boat Show responsible for up to 60% of the company's yearly

sales.

. Responsible for purchasing, receiving and product inventory control for

Georgia and South Carolina locations while continuing to find better

vendors and pricing for better margins.

. Responsible for inputting all bills from vendors into QuickBooks as well

as assisting in invoicing customers.

. Maintained all company vehicles and trailers in order to comply with the

Georgia DOT annual inspections.

. Marketed all new and pre-owned products to get maximum exposure to

possible customers.

J.R. Hobbs Co., Lawrenceville, Georgia General Warehouse Associate

2004-2005

. Received air conditioning products and distributed to proper locations.

. Accountable for accurate picking and loading of orders for next day

delivery.

. Delivered products to specified locations and assisted in unloading.

. Fabricated metal products for air conditioning installations.

Uline Shipping Supplies, Duluth, Georgia Regional Warehouse Supervisor

2001-2004

. Supervised all aspects of distribution to ensure 1300+ orders (small

package, LTL, returns, receiving and restock) shipped the same day of

order.

. Coordinated activities of 50+ employees to meet productivity

requirements.

. Involvement in interviewing, hiring, reviews, disciplinary and

termination procedures.

Home Depot, Lawrenceville, Georgia Department Supervisor

1996-2001

. Motivate a team of store associates to be sure that goals were met.

. Order all products needed to keep the shelves stocked for the

departments.

. Generate weekly schedules to ensure maximum customer service throughout

the day.

DISK Enterprises, Duluth, Georgia General Contractor Helper

1994-1996

. Assist contractor in all building aspects of the job being completed.

. Framing, Drywall, Insulation, Electrical, Plumbing, Roofing, Additions as

well as remodels.

Education

Duluth High School Degree in General Studies 1990-

1994

Duluth, Georgia

References available upon request.



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