Customer Service Manager

Wesley M. Mahr

* *** **** ******** ****

Cumberland, RI 02864

401-***-**** abogif@r.postjobfree.com

CS/MATERIALS/PROCUREMENT MANAGER

Extensive experience managing the operations of a Customer Service group

within a large global organization. Successful track record of developing

effective system solutions to satisfy demanding customer requirements and

achieving high levels of customer satisfaction. Strong motivating

techniques for developing and coaching staff and improving individual and

group performance.

Key strengths include

Strategic Account Management Team Leadership and Collaboration

Supply Contract Negotiations Installation of OE System Automation

Meeting Regulatory Compliance ISO

9000

PROFESSIONAL EXPERIENCE

SENSATA TECHNOLOGIES INC. / TEXAS INSTRUMENTS INC., Attleboro, MA 2000 -

2011

Customer Service Manager

Ensured the efficient operations of the automotive and off road customer

service group for this $1.5B manufacturer of electro-mechanical safety

devices. Directed the transition to an automated OF system and assured the

state-of-the-art status for the group's software and work processes.

Supervised a staff of 15 hourly and 4 salary personnel as well as 9 OE

contractors in India.

. Achieved $240K in cost reductions by outsourcing 80% of the manual OE

process to offshore 3rd party.

. Key contributor to the installation of the CS component of a new Oracle

data base that enabled savings of over $2M.

. Achieved $80K in cost reductions by leading the design of new OE

automation tools.

. Reduced warehouse costs $40K and improved customer satisfaction by

automating remote warehouse systems (web based) linked to the Oracle

database.

. Increased on-time delivery from 70% to 95% by improving coordination of

global customer demand with manufacturing sites.

. Helped to close over $60M in new business opportunities and improved

business relationships with major customers by negotiating 9 major

inventory consignment contracts.

TEXAS INSTRUMENTS INC., Mansfield, MA

Materials Manager 1989 - 2000

Led a multi-functional staff of 10 customer service, purchasing and

production control professionals in the downsizing and transfer of

connector manufacturing in the USA to Japan. Responsible for $15M in

annual sales.

. Assisted in the transition of all manufacturing off site to domestic and

international sub-contractors and the elimination of 120 positions in the

USA.

. Reduced costs 35% by developing an approved international supplier base

to support manufacturing sites.

. Significantly improved customer satisfaction by designing new order entry

procedures for Intel Corporation sales orders to track and forecast NSE.

Wesley M. Mahr Page Two

TEXAS INSTRUMENTS INC. (Continued)

Purchasing Manager 1982 - 1989

Directed a team of 3 buyers and ensured the cost effective procurement of

material for $30M in sales for the Military and Commercial electronic

connector business.

. Eliminated $315K in losses by improving the management of the precious

metal inventory of AG and AU to control for market fluctuations in

pricing.

. Saved $800K in annual interest costs by establishing a precious metal

lease-back program with Credit Suisse.

EDUCATION AND PROFESSIONAL DEVELOPMENT

MBA, Bryant University, Smithfield, RI

BA, Vocational Ed., Minor: Business Administration, Kean University,

Union, NJ

Completed Six Sigma Yellow Belt training

Purchasing Buyer of the Year, New England Minority Purchasing Council Inc.

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