Human Resources Customer

Xiuyi (Sherry) Guan

**** ********* **., *******, ** 66801 Mobile:620-***-**** Email: *****@*.*******.***

Education:

Emporia State University Emporia, Kansas

Master’s in Industrial/Organizational Psychology GPA 3.4/4.0 Dec. 2012

Bachelor of Science in Psychology GPA 3.3/4.0 Aug. 2010

Liao Ning Normal University Da Lian, China

Bachelor of Arts in Literature and English GPA 3.0/4.0 June 2009

Qualifications:

• Knowledge of human behavior and performance; individual differences in ability, personality,

interests, learning, and motivation.

• The ability to assess and evaluate customer needs, instruction of individuals, and effective

strategies.

• Experienced in Microsoft Office applications and SPSS program for data definition, calculating

descriptive statistics and graphing them.

Human Resources Experience:

Presbyterian Manor – HR Dept. Emporia, KS

Intern Oct. 2009 - April 2010

• Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action

guidelines and laws, such as the Americans with Disabilities Act (ADA).

• Schedule or conduct new employee orientations.

• Maintain and update human resources documents, such as organizational charts, employee

handbooks or directories, or performance evaluation forms.

China Grain & Logistic Corporation, Beiliang Co., Ltd. Da Lian, China

HR Intern June. – Aug. 2011

• Prepare or maintain employment records related to events such as hiring, termination, leaves,

transfers, or promotions, using human resources management system software.

• Inform job applicants of details such as duties and responsibilities, compensation, benefits,

schedules, working conditions, or promotion opportunities.

• Select qualified job applicants or refer them to managers, making hiring recommendations

when appropriate.

HR – Research:

“Cultural Feedback Differences in Leniency or Severity in Performance Appraisal” – (Fall 2012)

• Using university employees from China and U.S.,American employees received more

lenient performance ratings from their supervisors than did the Chinese employees.

• American employees were more satisfied with lenient performance appraisal feedback,

Chinese employees were more satisfied with severe performance appraisal feedback.

“Work Environment and Self Development Evaluation”- (Spring 2010)

• Results showed that employees in departments with supervisors from a third party

company had low work satisfaction.

“Work Efficiency in Different Environments” – (Spring 2009)

• Using college students, students in a quiet environment worked significantly better than

those working in an arousal environment.

Xiuyi (Sherry) Guan Page 2

Additional Experience:

Emporia State University – Biology Dept. Emporia, Kansas

Lab Assistant Aug. 2008 – Aug. 2012

• Preparing materials and instruments for lab courses; maintaining and organizing the

equipment, etc., in the lab.

Presbyterian Manor (Retirement Facility) Emporia, Kansas

Volunteer Feb.2009 - May 2012

• Help elders doing some activities, e.g.: play “Bingo”.

Craig’s Home Care Emporia, Kansas

Consultant Nov. 2010 & Nov. 2011

• Organization collected customer satisfaction survey and analysis the data to have an

overall report for Craig’s Home Care’s customer satisfaction each year.

Honors/Activities:

• SSIOP of Emporia State University Aug. 2010 - Dec. 2012

• SIOP Jan. 2011 - Jan. 2012

• Psychology Club of Emporia State University Aug. 2008 - May 2009

• Vice chairman of Student Union Office of Liao Ning Normal University

Sept. 2006 - June 2007

References available upon request

Contact this candidate