Customer Service Medical Billing
Resume:
Letitisha D. Griswell
**** ******* ***** ***** ******, NC 28037
abogeo@r.postjobfree.com
TRAINING and MANAGEMENT PROFESSIONAL
Leading Through Personal Example
SUMMARY
Confident, highly energized, effective and persuasive Instructional Communicator and Management Professional who facilitates the growth and prosperity of an organization by continually delivering exceptional results. Recognized for a successful track record of achieving both personal and group goals, with extensive knowledge, a sound background and the ability to transfer those skills to any industry. A proactive, highly organized, solutions provider who consistently earns the confidence of professionals and peers through the delivery of superior service and support.
• Adept at quickly and successfully responding to ever changing environments and situations, able to consistently achieve goals within critical project deadlines and utilize an eye for detail to ensure the quality and accuracy of projects. Able to work with, train, motivate and mentor diverse professional teams, while leading by example.
• A builder of high performance business teams and a natural Team Leader, Mentor, and Motivator who thrives in environments requiring a high level strategist and a big picture thinker, able to successfully work independently or as part of a team in high-pressure, delivery-oriented environments.
CORE COMPETENCIES
Project Communication • Project Management • Employee Relations • Cost Reduction • Resource Planning
Productivity and Performance Improvement • Process Improvement • Performance Management
Development and Leadership • Policies and Procedures • Attention to Detail
Team Development and Leadership • Technical Writer• Training
Customer Service Oriented • Excellent Organizational Skills
PROFESSIONAL ORGANIZATIONS
AMERICAN ACADEMY OF PROFESSIONAL CODERS (AAPC) Charlotte, NC
PROFESSIONAL ADVISORY BOARD (Southeastern Institute) Charlotte, NC
EDUCATION
SOUTHEASTERN INSTITUTE Charlotte, NC 2011 – 2012
Medical Billing and Coding - CBCS
Certification course with a concentration on medical billing, coding, and health information management. A thorough knowledge of medical terminology, health records management, insurance procedures, billing software and medical coding. Experience in the use of CPT, HCPCS, ICD-9-CM and ICD-10-CM.
EXPERIENCE
S. CHARLOTTE GEN. & VASCULAR SURGERY Charlotte, NC 2012
Dr. James N. Antezana (Internship)
Detail oriented and quality focused professional trained in medical billing, coding, and administrative support. Successful track record handling complicated assignments and administrative requests. Experienced in reconciling accounts with a high degree of accuracy. Excellent communication skills with private, group,state, and federal health insurance providers. Thorough knowledge in the use of medical software programs including Medisoft, Moss, Kareo and Pratice Fusion. Pursuing CPC qualification to complement CBCS credentials.
US AIRWAYS Charlotte, NC 1987 – 2009
Airport Services Project Management Training and Development Specialist
1998-2009
Developed, updated, managed and presented training programs for Airline Applications to provide in-depth and advanced understanding of the responsibilities of various divisions of personnel. Included new hire curriculum, compliance issues, vendor stations, course workbooks, lesson plans, testing materials and Train the Trainer. Directed all related activities including readying the classroom and materials, supply ordering and compilation, as well as filing and updating employee training records.
Airport Operations Supervisor
1989-1998
Managed and coordinated daily operations and procedural changes for all Domestic and International flight departures, including flight crew documentation, Weight and Balance qualifications and agent compliance. Coordinated coverage for gate sections and baggage runners on a daily basis and ensured compliance with all security issues related to the loading of baggage, mail, and other cargo. Completed annual review and evaluation of employees.
VOLUNTEER WORK
S. CHARLOTTE GEN. & VASCULAR SURGERY Charlotte, NC 2012
Dr. James N. Antezana
TRI-COMMUNITY AMBULANCE SERVICE Chattanooga, TN 1985 – 1987
ADDITIONAL INFORMATION
Certification Billing and Coding Specialist (CBCS)
Certification HIPAA
Certification CPR/First Aid
Certification HIV/AIDS
Certification Emergency Medical Technician (TN)
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