Quality Assurance Customer Service
Resume:
Carla a. Moultrie
*** ********* ***** ( Ewing, NJ 08618 850-***-**** mobile (
*********@*****.***
Objective
Committed to pursuing a professional career in the pharmaceutical industry.
Multi-faceted professional with expansive range of experience in various
industries including healthcare, marketing, legal and telecommunications. A
proven track record of excellence, delivery and strong work ethics.
Core competencies include: Budget and Project Management, Business
Analysis, Contract Negotiation, Contract Management, Communication Skills,
Leadership, Crisis Management, Accelerated Learning Capability, Conflict
Resolution & Customer Care Excellence
Software Proficiencies: Microsoft Office Suite/SAP/CMS/e-Procure
Key Skills
Budget Management Customer Service Strong Communication
Flexible Leadership Travel and Meeting Detail Oriented
Coordination Contract Management
Project Management Report Preparation
Experience
Novo Nordisk, Princeton, New Jersey (Contract) March 2012 to Present
Budget/Project Specialist/Marketing & Administrative Support (Levemir
Brand Team/Portfolio Management)
. Demonstrates full knowledge and understanding of overall budget cycle
and contract processing. Quickly gained knowledge and understanding RE
and AB processes as well as the intricacies of process and timelines
. Initiates & maintains communication with project managers, cost center
owners & vendors to obtain essential information/documents leading to
budget accuracy and overall optimal results
. Reviews all contracts for accuracy and completeness to determine
proper routing direction. Identifies gaps in dates or errors in
payment schedules to help drive team efficiency.
. Provides budgetary and analytical support to cost center managers.
. Accurate & systematic management of planned & actual budget utilizing
SAP, e-Procure & the ICE systems
. Monitors and reports budget status to cost center managers on a
consistent daily basis to ensure alignment with budget goals.
Initiated reporting and tracking process resulting in improved budget
results within the team.
. Provides administrative support to VP of Portfolio Management & Team
(Levemir & NovoLog Mix 70/30)
. Manage budget and contracts process to ensure target goals and
compliance metrics are met. Specifically, prepare contracts for CMS
upload, updates DM Contract log & distributes accordingly. Utilizes a
systematic approach for increased efficiency and accuracy
. Investigates and resolves issues concerning budget by using SAP
. Internal and External meeting coordination for VP of the brands
. Supports creation and maintenance of current Statement of Works
instructions and procedures
. Timely process payment of invoices through ICE System
. Support all administrative and travel needs for the team specifically,
organizes travel plans giving fine attention to detail and full
assessment to provide most efficient travel itinerary
. Work with Finance team in resolving credit memos and chargebacks
V Identified over $1,500,000 in uncommitted dollars for team.
V Catalyst in assisting team achieve Exceed Expectations for
2012
V Developed a more organized system for managing budget and
contracts
V Initiated dialogue with vendors for change orders for
accuracy and better management of budget
Johnson & Johnson, New Brunswick, New Jersey (Contract) Oct 2010 to Oct 2011
Contract, Agreement & Litigation Specialist
. Provide Litigation support, data security, and storage for General Law
Department
. Research Data in Team Connect
. Supports creation and maintenance of current Statement of Works
instructions and procedures
. Investigates and resolves issues regarding the status of contracts
using the Team Connect System
. Maintain litigation files, reports and databases of relevant
information, including the status of disputes and litigation
. Executed on-going and implemented new contracts between new and
existing vendors.
. Ensured new agreements and contracts were upload into litigation
filing system
. Assemble Product Liability Bibles
. Product Liability Filings (Pleadings, Correspondence, Invoice & Closed
Filing)
. Stamp incoming Product Liability Mail (i.e. invoices)
Supreme Court of Florida July 2004 to June
2009
Senior Administrator
. Provided direct support for Senior Management
. Managed Daily Calendar and travel for Senior Management (Microsoft
Outlook)
. Managed Monthly Budget and Encumbered Funds for Unit: Approximately
$2,000,000 annually/Expense Reporting System
. Conducts weekly meeting with Senior Management team and
administrative team to plan and delegate weekly projects
. Developed training program for administrative team (purchase
requisitions, customer service, negotiation and purchasing card)
. Audits invoices and travel reimbursement request (staff, committee
members and workgroup members)
. Accounts Payable
. Negotiated contracts/bids for state with local vendors: notify
vendor of acceptance of contract/bid
. Monthly Reconcile Purchasing Card (Department Credit Card)
. Coordinated with Personnel Office on confidential matters (i.e.
salaries, raises)
. Coordinate with Personnel Office new hire orientation and all
personnel related issues
. Coordinate and communicate all technical issues relating to work
stations to IT
. Supervised and direct administrative support team
. Coordinate Conferences Purchasing, and contracts as they relate to
conference coordination, computer software, equipment,
publications, notebook preparation
. Received and route telephone calls, greet internal/external
customers and visitors
. Coordinated and order all materials for meetings, conferences and
focus groups
. Provided direct staff support for 27 professional staff
. Assisted in staffing judge committees and policy meetings
. Forecasted financial projections for futures expenditures
. Prepared Purchase Requisitions and obtaining bids
. Arranged and coordinate internal (on-site) and external meetings
for court staff and other judicial officers
Affiliated Computer Services, Tallahassee, Florida Nov 2001 - December
2003
Quality Assurance Specialist
. Supervised the Misapplied Payment Trapper program: ensured daily
imports were actively running
. Coached, Trained and Supervised 7 quality assurance staff
. Identified misapplied transactions through Misapplied Payment
System
. Amended misapplied transactions before daily deadline
. Coached Quality Assurance staff on errors in the Misapplied Payment
system
. Received, reviewed and assigned proper users for all misapplies
found in the program
. Prepared and completed monthly reports for clients to maintained
misapplied payments data to Access database
. Daily Reconcile Scan log: logged daily inaccuracies and dollar
values for distribution to authorities
. Ensured misapplied payments were distributed to proper department
weekly
Education
Mercer County Community College, West Windsor, New MAY 2013
Jersey
Associates in Management/Paralegal Certification
FLORIDA A&M UNIVERSITY, Tallahassee, Florida 1995-1997
Bachelor of Sciences in Management (Pending)
REFERENCES
Blandine Lacroix
Vice President, Portfolio Management
Diabetes Marketing
Novo Nordisk, Inc.
100 College Road West
Princeton, New Jersey 08540
609-***-**** (work)
609-***-**** (cell)
****@***********.***
Paul Stevenson
Associate Brand Director, Levemir Brand Team
Diabetes Marketing
Novo Nordisk, Inc.
100 College Road West
Princeton, New Jersey 08540
609-***-**** (work)
609-***-**** (cell)
****@***********.***
Teresa Bestor
Area I Coordinator
Family Literacy
U.S. Department of Education
Office of Vocational and Adult Education
SW 550 12th Street, SW
Potomac Center Plaza, 11th Floor
Washington, DC 20202-7240
******.******@**.***
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