Customer Service Medical

PATTY TAYLOR, CMAA

*** * **** ** ****** Elm, TX . Tel. 214-***-****(cell) 972-***-****(Home)

. abogcn@r.postjobfree.com

PROFESSIONAL SUMMARY

Versatile, dedicated certified medical administrative assistant with robust

medical education and proven accounting/sales associate work experience in

fast-paced organizations, seeking transition to a medical administrative

assistant position with a dynamic healthcare organization. Seamlessly

handles all front-office and clerical duties, while providing management

with outstanding support. Extremely organized, with proven ability to

handle multiple projects simultaneously. Excellent communication skills in

transferring key information between customers, peers and management, while

providing exceptional customer service.

. Proficient in: Microsoft Office, Word, Excel and written

communications.

. Typing Speed: 50 wpm with 10-key skills

CORE MEDICAL PROFICIENCIES

Medical Transcription ~ Insurance Coding and Billing ~ Medical Record

Management ~ Bill Collections

Medical Office Procedures ~ Healthcare Coding ~ Office Accounting ~

Providing Documentation

Customer Service ~ Appointment Setting ~Scheduling Hospital Admissions ~

Office Compliance

EDUCATION

Ultimate Medical Academy, Tampa, FL

Medical Administrative Assistant Diploma - GPA: 3.63 2012

Courses Included: Introduction to Medical Assisting, Principles of

Management and Information Systems, Medical Law & Ethics, Records

Management, Accounting, Medical Practice Management Systems, Medical

Terminology and Transcription, Pathophysiology, Pharmacology, Medical

Coding I, Medical Coding II, Anatomy & Physiology for Allied Health

Profession.

. Certified Medical Administrative Assistant

. Member of the National Healthcare Association (NHA)

PROFESSIONAL WORK HISTORY

Connolly Healthcare, Frisco, TX 6/2012 -

6/2012

Medical Insurance Verifier/Audit Support

. Investigated medical claims data in conjunction with insurance payer

contracts.

. Verified Medicare and other insurance for coordination of benefits.

. Supported auditors in retrieval information to audit claims.

Hobby Lobby, Norman, OK and Tyler TX

2010 - 2011, 2009 - 2010

Craft Department Sales Associate

. Handled all customer questions, informed them of sales and maintained

organization on all product aisles in the Craft Department to

accurately track inventory.

. Assisted in weekly product orders, keeping abreast of store policies

as ordering was completed.

. Assisted in unloading freight trucks, sorting products by department.

Kohl's, Norman, OK and Tyler TX

2009 - 2009, 2009 - 2010

Cash Office Accountant

. Handled all store-opening procedures, counted cashier banks, balanced

all sales from the previous business day and separated all checks,

cash, coupons and Kohl's credit card applications.

. Used banking software to enter all final sales and open the cash

office and customer service registers with the amount of beginning

balance.

West Asset Management, Sherman, OK 2006 - 2007

Recovery Specialist

. Handled all patient payment collections following insurance

reimbursement, arranging payment plans.

PREVIOUS PROFESSIONAL WORK HISTORY

National Recovery Services, Tyler, TX 2005 - 2006

Medical Collections

Dr. Mark Osborne Chiropractic, Tyler, TX 2004 - 2005

Front Office/Office Manager

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