Customer Service Manager

KATHY WILSON

**** ******* ****, *******, ** *****

434-***-****-Home 434-***-****-Cellular

Email: *********@*****.***

OBJECTIVE: To pursue a promising career which utilizes my experience

in Human Resource/

Payroll/Accounting

SKILLS: Type 60 wpm, Excel, Quickbooks, CBS Payroll, Word,

Publisher

OCCUPATIONAL EXPERIENCE:

Hospice of Rockingham County, Inc.

03/96 - 02/11 Human Resource/Payroll/Accounting Manager

Human Resources Responsibilities:

- Member of SHRM, Society for human Resource Management

- Independently motivated and able to meet deadlines whenever applicable

- Demonstrate ability to complete all tasks with a high degree of

accuracy

- Coordinated and conducted benefits including enrollment, qualifying

event activities and

open enrollment events

- Coordinated the recruitment, screening and selection process, made

recommendations

on job descriptions, post vacancies, notified applicants when

positions had been filled

- Supervisory techniques and employee performance management

- Annually monitored, evaluated and revised the Equal Employment

Opportunity Policy

- Organized and maintained filing system and filed correspondence and

other records

- Computed, recorded, and proofread data from reports and records

- Maintained personnel, medical, confidential and in-service files on

all employees

- Experience in working with budget

- Assisted with researching and updating personnel policies as needed

- Provided staff assistance to personnel and other departments by

researching personnel issues and interpreting policies and procedures

- Maintained performance appraisals, competency evaluations, and job

descriptions on all employees

- Provided employees with information about policies, job duties,

salary, working condition, and benefits

- Insured professional staff such as nurses and C.N.A. licenses were

active

- Scheduled new applicants for drug screening

- Submitted background criminal, MVC, and credit checks on all new

employees

- Enrolled employees in Medical, Dental, Life, and Vision insurance

programs

- Worked with Flexible Spending Accounts, and 403B Retirement Accounts

- Responsible for maintaining all company insurance such as Workers'

Compensation,

building ins., and property insurance

- Kept track of all personal & sick leave accrual

- Prepared Medicare Cost Report

- Performed other duties as assigned

Payroll Responsibilities:

- Maintained all hourly/salary payroll files

- Maintained control and reconciled bi-weekly payroll

- Prepared regular and special payroll reports

- Entered and recorded shift changes on hourly employees

- Input and balanced payroll data to ensure accuracy

- Resolved employee pay questions

- Printed Payroll Checks

- Direct deposited employees' payroll checks in checking/savings

accounts each pay period

- Entered salary, federal & state taxes, insurance deductions, and any

other deductions in payroll

system for each employee

- Processed Federal and State taxes associated with payroll

- Printed all payroll checks and record all payroll checks on Excel

spreadsheet

Accounting Responsibilities:

- Knowledge of accounts payable and receivable

- Availability to respond to communication and/or initiate communication

between employees and vendors

- Responsible for all company CD's, worked with Stock Brokers

- Responsible for all company savings/checking accounts

- Ensured excellent, accurate and timely communication with vendors

- Compiled data for financial reports

- Kept records of invoices and supporting documents

- Collect, count, and disburse money

- Performed basic bookkeeping

- Completed purchase requisitions

- Maintained Petty Cash Account balance with proper documentation

- Reviewed purchase orders and other invoices in order to pay vendors

- Verified data from invoices for accuracy

- Printed checks for all vendors and made sure they were entered in the

system with

the correct account number

- Completed bank transactions at end of month and balanced all

company checking accounts

- Discussed information with employees, vendors, and customers

- Filed all expenditures and invoices

- Submitted information for NC State Tax Refund every six months

- Submitted Federal Quarterly Taxes

- Worked with Company Auditors & Accountants

Eden Drug Store

09/07- Present

Customer Service Representative Responsibilities:

- Performed a variety of customer service duties that includes answering

customer questions, directing calls and taking messages

- Collect, count, and distributed money for payment on accounts

- Answer telephone when customers call with questions or complaints

- Take request from customers on medication so that it can be entered in

computer system

- Contact customers regarding account information

- Operate business machine

- Balance and close registers at closing

U.S. Postal Services

11/95 - 03/96

Data Conversion Operation Responsibilities:

- Entered postal data in computer system for automated sorting to

Maryland, Washington, DC and Greensboro, NC to ensure swift and accurate

delivery.

Fieldcrest Cannon, Inc. Secretary to Division Vice President - Research

Engineering

02/82 - 11/95

- Duties included gathering maintenance data

- Prepared forecast sheets to run forecast system while uploading and

downloading files

- Prepared numerous analytical reports to run for forecast sheets

- Submitted reports to Marketing Sales Management

- Responsible for administrative and secretarial functions for the DVP

- Answered and screened manager's telephone calls, and arranged

conference calls

- Greeted scheduled visitors and routed to appropriate area or person

- Arranged and coordinated travel schedules and reservations

- Conducted research, compiled and typed statistical reports

- Coordinated and arranged meetings, prepare agendas, and recorded

minutes

- Opened and routed incoming mail

EDUCATION: Danville Community College, Danville, VA

Graduated - Major - Stenography

OTHER CLASSES: Criminal Justice, Paralegal, Accounting

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