Customer Service Quality Assurance
Resume:
Alvin Borrero
**** ********* **, ************ ** 23832
************@*******.***
Experience:
Nationwide/Richmond Claims Office, VA
Claims Investigation Spanish None Injury Dept. 2010 – 2012
Handling personal none injury auto claim’s in the Spanish dept.
Investigating personal Auto Claim’s for the Mid-Atlantic region (Lic. With Delaware) DC, Virginia and
Maryland.
Capitalone/National Direct Banking Richmond, VA
Associate Sales & Service 2007 - 2010
Selling high end products to high balance account holders such as jumbo cd’s, high yield money market
accounts and IRA’s, Mutual Funds, Annuitie’s.
Provide top end concierge services to account holders in English and Spanish
Recipient of the 1st qtr ROAR award
Maintain top 10 in monthly incentive report.
Capitalone Richmond, VA
Associate JRC Cure Collections 2006 - 2007
Started with CTC Dept. as CCR3,
Inbound, outbound & manual tracker
High delinquent accounts, Uncontactible, Up-Market Bucket 2-6
Particpated with the event 1 of profit
Handled the Spanish que which included art, fraud, hardships, disputes and small
Business. Currently active with up-market & 2-4 with JRC Cure.
World Access Richmond, VA
Claims Service Rep. 2005 – 2006
Receiving inbound calls from health providers, log information into computer system and transfer calls to
appropriate home plans.
Handling all translations (Spanish) such as insurance claims, repatriation, air evacuation and medical
monitoring.
Arrange hospitalization for bcbs subscriber and govt guaranteed payments to hospitals.
Maintain a positive, professional attitude and met company standards for quality assurance and
productivity.
Typing, copying and other office duties as required
M & E Contractors Richmond, VA
Electrician 2004 - 2005
Installed,maintained, serviced and troubleshoot various commercial/industrial applications.
Experience includes general construction, electrical distribution, industrial and electrical instrumentation,
high voltage lighting,surge protection,isolated grounding systems and rural camp maintenance.
Maintained highest level of customer service, customer satisfaction is our goal.
1601 Restaurant Corporation Bronx, NY
Wild Palm Night Club 2001 - 2003
Day Manager/Public Coordinator
Duties consisted of inventory, ordering supplies, bookkeeping of weekend earnings and deposits.
Managing promotional activities, fundraisers, sponsorships and catered events.
ABC Computer Services, Inc. N ew York, NY
Assistant Manager,Service Dept. 1999 - 2001
Assisted supervisor in planning and execution of PC &
peripheral repairs. Authorized
warranty service HP LaserJet Printer, IBM, Compaq, Apple
& Laptop workstations.
Rotator Services E.Brunswick, NJ
Field Engineer 1995 - 1999
Served as service technician for other service companies
such as,Decision One, US Computer, Inacom International,
Wang Global, etc.
PC & peripheral repairs, installs, configurations and
upgrades.Provided personalized service to Smith Barney,
Chase Manhattan Bank, Dean Witter and Bank of New York
NAFT Computer Service, Div of Bell
Technology Manhattan, NY
Service Technician 1994 - 1995
Maintained workstations,powerbooks & peripherals,
providing set up client server station along with installations
and configurations.
Setup & Installed;
Routers,Hubs,Patchpanels,Modems,T1lines,along with
protocols like ISDN and TCP-IP.
In house service of hardware/software,Apple&powerbook
computers &
apple printers.
UNI-DATA,Division of Unity Electric Flushing, NY
Field Engr. 1991 - 1994
Prepared & installed workstation and tellerstation for
METRO-LAN team of Chase Manhattan Bank (over 180
branches)
Inhouse & fieldservice of HW/SW
upgrades,rollouts,config.,backup.
Coordinate Hostserver, handle network
upgrade,Ethernet,Token Ring, Gateways, Bridges and
Patchpanel.
Education: Tristone Technologies New York,NY
Microsoft Certified System Engr./A+ &
PCrepair November,1999
Briacliff College Bethpage,Woodbury, NY
Associate in Applied Science Degree
Candidate September,1995
Grumman Data Institute Bethpage,Woodbury NY
Diploma in Computer/Electronic
Technology December,1991
Fort Sill,Oklahoma Lawton,Oklahoma
Diploma Communication System
Repair September,1985
Skills: Bilingual, Speak, Read and Write Spanish
Computer Literate
References: Available upon request
Contact this candidate