Administrative Assistant Home Health

LORI A. STEWART **** NW **th Lane

954-***-**** Cell

**********@*********.*** Coconut Creek, FL 33073

954-***-**** Home

OBJECTIVE

To secure a position that will benefit from my leadership, vision and

passion to deliver optimal efficiency and generate bottom line results.

Seeking ability to utilize previous experience, skills and diverse

background to drive business objectives and achieve organizational

initiatives.

SUMMARY OF QUALIFICATIONS

* Over 20 years experience in health care, includes 14 years of

operational leadership involving multi-site locations

* Possess combination of expertise in operations, training, team

building and motivating others towards success

* Proactive management style enhances business operations, supports the

organization's initiatives, missions and goals in a cost effective

manner

* Strong work ethic combined with proven ability to perform in a fast-

paced environment

* Ability to establish and build collaborative professional

relationships to resolve complex issues

EXPERIENCE & ACCOMPLISHMENTS

2011-2013 INFINITY HOME CARE, Delray Beach FL

Administrator

* Manages overall operations of home health services while meeting

Federal and State regulations, accrediting body and Agency policies.

* Works in unison with Director of Nursing to assure quality patient

care and superior service delivery

* Implements procedures to monitor the integrity and timeliness of

payroll, billing, and financial reports. Consistently strive to

deliver favorable key performance indicators

* Monitors quality improvement programs; continuously evaluates and

improves processes, systems, and work flows. Develops action plans as

necessary

* Addresses compliance, complaint and staff/patient grievances,

investigates and reports them according to policy

* Assists with preparation of annual Agency budget and operates within

established fiscal parameters

* Ensures that operational and clinical processes are being completed to

support timely billing

* Ensures agency staff are trained in pertinent cost control and

financial management techniques and methods

* Oversees and participates in all human resources functions including

recruitment, retention, orientation, supervision, counseling,

evaluations and staff development

* Establishes positive employee relations programs and practices;

creates a motivating work environment that encourages positive problem-

solving and overall job satisfaction for employees

1996-2010 SENIOR HOME CARE, Clearwater FL

(acquired Med Tech Services in 2004)

Director of Office Operations

* Reported directly to Chief Operating Officer and collaborated with

regional, corporate and branch office management regarding office

operational issues

* Corporate position responsible for the State of Florida, which

encompassed 28 branch locations. Provided support, education,

training and mentoring to branch office personnel with a focus on goal

achievement, performance improvement activities, improved cash flow

and cost containment measures

* Also served as liaison for operational issues impacting Clinical

Support, Billing, Accounting, Payroll, Information Technologies, Human

Resources and Sales Departments. Provides consultative support to

achieve desired targets, increase efficiencies and contribute to the

goals of the organization

* Directly involved in the selection, recruitment and training of Office

Managers

* Assisted Clinical Project Director with successful software conversion

which included training over 250 office users and 600 field clinicians

operating point of care devices. Directly responsible for the re-

design and education of new operational processes. Streamlined

processes along with software conversion, which reduced branch

administrative staff by over 50%.

* Improved cash flow by decreasing average days to bill and sustained

billing finals within 14-18 days

Page Two

LORI A. STEWART

5851 NW 40th Lane (954) 461-

8980 Cell

**********@*********.*** Coconut

Creek, FL 33073 954-***-****

Home

1996-2004 MED TECH SERVICES, Boca Raton FL

Director of Administrative Services

Responsible for scheduling, data entry, physician orders

management, medical records, and all pre-billing functions along

with managing 25 direct reports in multi-site locations

1992-1996 COMMUNITY HOME HEALTH SERVICES, Pompano Beach FL

Assistant to President & Vice President, Clinical Services

1990-1992 FIRST FLORIDA INTERNATIONAL BANK, Hollywood FL

Loan Administrator

1978-1990 SOMERSET TRUST COMPANY, Somerville NJ

Assistant Secretary to Bank President then promoted to

Administrative Assistant to Senior Vice President

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