Quality Assurance Customer Service

Amanda Renae Nichols

***B Thurman Street ● Carrollton, GA 30117 ● 404-***-**** ● *************@*****.***

Administrative Assistant

* ***** ********* ********** ******** Service and Administration Support

Customer Advocate, Team Trainer, Employee Coach, Reports Clerk, Data Processing Support, Task

Organization and Time Management Support, & Strong Computer Skills

“A dedicated professional determined to deliver the highest quality work with multiple

employee recognition awards for performance and flexibility.”

CORE STRENGTHS

Data processing/entry, Type 45 WPM, team development, training, and coaching. Employee handbook development, Accounts Payable, Accounts Receivable, Customer complaint support, Dispatching,

Secure document control, Time sensitive reports development

Computer Skills: Windows XP & 7, MS Office 2003 & 2010 (Word, Excel, Outlook, PowerPoint, Calendar)

Internet research, entry level Peachtree Accounting by Sage

PROFESSIONAL EXPERIENCE

Simos Insourcing Solutions, Carrollton, Georgia 2009-2012

Quality Assurance Associate

Provided support through the Quality Assurance Department to the other departments within the

warehouse. Input data daily from activity regarding inventory changes, cancelled orders, damaged

goods, and audited transactions. Researched and processed customer advocacy reports regarding

products and orders shipped to customer, and reported availability of items to middle management.

Quality assurance personnel trainer, coach, and morale booster. Worked with Quality Assurance

management to develop and update the department’s training manual, implement changes to protocol,

and develop new methods for reports for each task in department.

December 2012, Team Player Award

December 2011, Team Player Award

July 2010, Associate of the Month

Restaff, Carrollton, Georgia 2008-2009

Quality Assurance Associate

Inventory control, worked with management of other department when opportunities for errors

occurred ensuring correction or preventative changes, reports clerk, audited merchandise and

inventory coming into warehouse and before shipment, customer advocate, employee training and

coaching, verification of serial numbers for shipped items, and systematic inventory maintenance.

Peak Season 2008, Exceptions Associate Group Award

Noble’s Truck Stop, Tallapoosa, Georgia 2002-2007

Currently Newborn’s Truck Stop

Fuel Desk Personnel

Interacted with the public on a daily basis, answered customer comments, complaints, and concerns

regarding business and services. Dispatcher, purchasing, receiving, accounts payable, multi-line phone use, manual and computerized authorization of credit card transactions, safe balancing, cash ordering from bank, closing out registers at end of shift, marketing and advertising, generated reports for quarterly bonuses, and maintenance to store equipment.

EDUCATION

University of Phoenix

January, 2014

Phoenix, Arizona

Bachelors of Science, Human Resources Management

GPA 3.87

University of Phoenix, Axia

2010-2012

Phoenix, Arizona

Associate of Arts, Accounting

GPA, 3.8

References upon Request

Contact this candidate