Customer Service Quality Assurance

Jennifer Kunkle

**** * ******* **. *********, MI 49431 (C) 616-***-**** *********@*******.***

Objective

A challenging full time position in a fast paced environment where I can utilize my experience and interpersonal skills to make a

significant contribution to my employer.

Profile

Motivated, personable business professional with experience in Supervision and Administration in quality driven work

environments. I quickly master job specific skills, and have a track record of advancing quickly in both responsibilities and

position. I am fully competent in working with professionals and non-professionals at various levels. I am very accustomed to

multitasking, troubleshooting and maintaining customer satisfaction both internally and externally. Demonstrated history of

producing accurate, timely reports to meet various administrative and productions needs

Flexible and versatile. Enjoy working with challenges and in deadline-driven environments. Excellent team-building skills.

Skills Summary

Strong Leadership Skills Computer Savvy ISO 9000 Internal Auditor

Teambuilding and Training Customer Service Lean Manufacturing Coordinator

Creative Problem Solver Report Generation Meeting Coordinator

Scheduling Quality Assurance Cost Reduction Strategies

Professional Experience

HEALTH CARE

New hire process

Benefit Administration

HRIS (ADP system)

Compensation surveys

Review and edit job descriptions

Maintain flex spending accounts for all employees

Analyze reports from our HRIS system

MANAGEMENT

Supervised manufacturing line consisting of 40 – 50 employees

Planned and conducted effective training seminars for quality, safety, and productivity

Implemented changes to increase productivity

Monthly management meeting will all supervisors and managers to discuss current issues and expectations

Interviewed and hired based on my department schedule

Responsible for training new employees, defining job expectations, and monitoring work performance

Conducted yearly evaluations, raises, and disciplinary steps for employees

LEAN MANUFACTURING AND QUALITY CONTROL

Chosen as part of a team to implement Lean Manufacturing & Just In Time methods throughout facility

Reduced work in process inventory by $97,000 by implementing cellular manufacturing methodology

Implemented JIT Manufacturing that reduced finished goods inventory by over $125,000

Reduced average throughput time from 167 hours to 32 minutes

Reduced line side storage of raw material by 60%

Implemented a “pull” system from finished goods to raw material

Coordinated and trained all manufacturing employees explaining benefits and implementation plan of Just-In-

Time Manufacturing

Performed internal ISO Audits as an Internal Auditor

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Jennifer Kunkle

2728 N Lincoln Rd. Ludington, MI 49431 (C) 616-***-**** *********@*******.***

Professional Experience (Continued)

ADMINISTRATIVE

Project Management

Plotted spreadsheets, multiple tasks lists, and overall schedules for managers

Produced charts representing status of tasks

Generate efficiency reports daily for production meetings

Maintained vacation and attendance records

Employment History

MEMORIAL MEDICAL CENTER OF WEST MICHIGAN – Ludington, MI (6/2011 – Present)

Human Resource Specialist

TIARA YACHTS – Holland, MI (5/2000 – 8/2008)

Supervisor/Project Controller

INVENSYS APPLIANCE CONTROLS – Holland, MI (6/1992 – 5/2000)

Customer Service Coordinator/Lean Manufacturing Coordinator/Production Line Facilitator

Education and Certifications

BAKER COLLEGE - MUSKEGON, MI JUNE 2012

Bachelor of Health Service Administration, Class of 2012

Minor in Human Resource Management

GPA: 3.65

CERTIFIED ISO INTERNAL AUDITOR - HOLLAND, MI 1997

DAVENPORT COLLEGE - HOLLAND, MI 1995-1998

Business Management

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