Post Job Free

Resume

Sign in

Customer Service Quality Assurance

Location:
Madras, TN, India
Posted:
February 21, 2013

Contact this candidate

Resume:

ANNADURAI RENGARAJ

th th

**/*, ** ******, ** sector, West KK Nagar, Chennai, 600078, INDIA

E-mail: abofp8@r.postjobfree.com, DOB: 15-september-1987, Mobile: +91-956*******

Profile:

A highly motivated and enthusiastic postgraduate from a Food Science and Food Safety

industry background with strong communication and adaptable skills. Proven analytical and

Technical ability gained through over 3 years relevant work experience and academic study,

currently looking for a Food safety management position.

Skill Set:

• Leadership and Teamwork: Enjoyed Coaching 150 team members and getting

involved with team member day to day activities. Actively self delegate and take the

initiative to stand up for best practices instead of taking the easy way out.

• Communication: Routinely communicate and coordinate with members of other

departments within Whole Foods Market.

• Project Management: In charge of planning and implementing Cleaning Audits, Due

Diligence paperwork and Team member training.

• IT Skills: Highly proficient in MS word and EXCEL.

• Languages Known: English and Tamil.

Work Experience:

Whole Foods Market, Giffnock, Glasgow, United Kingdom, May 2011 to Feb 2013 – Food

Safety Specialist:

• Investigating and responding to customer complaints

• Budget Management, cost control

Verifying compliance with WFM, 3rd Party Audit, and legal standards

• Developing, updating cleaning schedules and training for team members

• Ordering chemicals and maintaining COSHH assessment

• Good working knowledge of Food Safety Regulations in the European Union

• Creating, implementing, evaluating HACCP plans

• Monitoring pest control and waste management

• Maintaining quality assurance in compliance with health and safety legislation

• Traceability exercises, execution and organization of due diligence documentation for

possible use in litigation

• Sampling products, analyzing and reviewing microbiology lab reports

• Duties include reporting to stakeholders, communicating with suppliers and liaising

with enforcers

• Monitoring employee good manufacturing practices in relation to regulations and law

• Probe Calibration

• Internal Auditing: Date coding, glass/plastic audit, departmental audit

• Preparing and hosting informal tool box training sessions with Team Members

• Preparing statements used in disciplinary process for Food Safety Infractions

Union Burger King Limited (C1), Queen Street, City Centre, Cardiff, United Kingdom,

October 2009 – May 2011, Position – Senior Shift Supervisor:

• Duties included training new team members in customer service, health and safety,

cash handling and the appropriate usage of chemicals within the store.

• Heavily involved in handling store paperwork related to ordering new stock, stock

rotation, team member training files and cleaning schedules.

Cybernet Slash Support (CSS), Chennai, India, August 2008 – June 2009, Project – LINGO

VoIP service, Position – Support Engineer:

• Responsibility included following up customer calls, reporting to clients, handling

customer complaints and replacing VoIP devices.

Professional Certifications:

• ISO 22000:2005 FSMS Lead Auditor

• Level 4 Advanced Food Safety

• Level 4 Advanced HACCP for manufacturing

Education:

FIELD INSTITUTION GRADE YEAR PASSED

FOOD SCIENCE AND University of PASS JULY 2011

TECHNOLOGY (MSc) Wales Institute

Cardiff, UNITED

KINGDOM

BIOTECHNOLOGY SRM FIRST CLASS MAY 2008

(B.Tech) UNIVERSITY,

CHENNAI,

INDIA

HSC (A Level Equivalent) RAJA’S FIRST CLASS MARCH 2004

HIGHER

SECONDARY

SCHOOL,

THANJAVUR,

INDIA

SSLC (GCSE Equivalent) ST.PETERS DISINCTION MARCH 2002

HIGHER

SECONDARY

SCHOOL,

THANJAVUR,

INDIA

Achievements:

• Achieved scores of 98% and 100% on six separate third party audits (Whole Foods

Market High Street Kensington and Giffnock stores)

• Soil association certification – organic premises approved

• Beef labeling scheme Approved – Scottish authority

• Scores on doors – 5 stars in London for Whole Foods Market

• Hygiene information scheme – pass certification Scotland

• Produce Trading Standards approved – Scottish Authority

References will be provided upon request



Contact this candidate