Administrative Assistant Customer Service

Elizabeth Hennessey

*** ******** ***** ********, ***** 76009

817-***-**** ******@*****.***

Employment History

Texas wesleyan university - Fort Worth, TX

Secretary - School or Arts and Letters, 2010 to Present

. Manage front office, perform, or delegate, clerical tasks for Dean and 36

instructors.

. Schedule departmental meetings, organize events, arrange catering, and

manage calendars.

. Oversee office budgets, requisitions and process purchase orders

. Maintain Xerox supply inventory, machine maintenance, and training.

. Select, train, and supervise three student workers.

Thomson Reuters Tax & Accounting, Fort Worth, Texas

Administrative Assistant / Tax Editorial Department, 2005 to 2009

. Typeset, proofed, and electronically distributed biweekly tax

publication.

. Coordinated schedules and applied technical and analytical skills to

ensure projects were completed independently, accurately, and within

appropriate time frames.

. Assisted 24 editors with processing documents, contracts, proposals,

expense reports, travel arrangements, and editorial material.

. Collaborated with editors on weekly basis collecting information for

reports and publishing schedules.

. Sustained Xerox supply inventory, machine maintenance, and trained

associates.

. Scheduled monthly meetings, reserved facilities, and arranged catering.

Astor Crowne Plaza Hotel, New Orleans, Louisiana

Administrative Assistant / Sales Department, 2001 to 2005

. Verified reservations and acted as liaison between sales managers,

meeting coordinators, and banquet services coordinators regarding meeting

and breakout rooms.

. Organized the details of special events, travel arrangements, trade show

agendas and itineraries.

. Prepared, proofed, and edited memos, letters, contracts, reports,

proposals, and correspondence required by sales department staff.

. Processed expense reports reflecting supporting documents and budget code

indexes.

. Updated contract folders, supervised inventory control, and ordered

office supplies.

. Assisted guests in Hotel Business Center with internet, fax, email,

copying, and shipping needs.

Father Flanagan's Boys Town, New Orleans, Louisiana

Administrative Assistant / Residential Program, 1997 to 2001

. Entrusted with compiling confidential records for eighteen at-risk youths

living in three group homes.

. Maintained confidential files containing information on medical,

psychological, and legal issues.

. Provided administrative support to Program Director by screening calls,

filing, generating documents, processing expense reports, and detailed

evaluation reports.

. Liaised with youths' social workers and legal advisors at community and

state levels

. Recommended the reorganization of the file system for youth records:

suggestion was acted on and resulted in meeting the legal compliance

requirements of the recordkeeping system.

Hotel Saint Marie, New Orleans, Louisiana

Night Auditor / Front Desk Manager, 1994 to 1997

. Greeted and registered guests, reconciled daily receipts, processed bank

deposits, and ran daily reports, verified charges for guests' folios.

. Known for having an outgoing personality and positive attitude, as well

as for the ability to handle numerous activities simultaneously.

. Soothed angry and dissatisfied customers through listening skills and

patient disposition.

Pensacola Junior College, Pensacola, Florida

Test Technician, 1992 to 1994

. Administered college assessment, GED, CLEP, GRE, LCAT and professional

certification tests.

. Registered students, input grades, and verified transcript contents for

registration requirements for specialized program disciplines.

. Front office representative providing customer service to students,

faculty, staff, and visitors.

. Distributed registration materials, catalogs, and updated program

information, testing schedules, and campus maps for students and

visitors.

. Processed a high volume of incoming calls; answered requests for course

information, and routed calls to appropriate departments.

. Assisted students with the application process, and advised them of

specialized program testing requirements.

Secretary / Secondary Education Department, 1985 to 1992

. Secretary to Assistant Department Head.

. Managed front office, selected, trained, and supervised student

assistants.

. Assisted Department Heads with student issues and scheduled parent-

teacher conferences.

. Department liaison for students transferring to college courses and

entering the military.

. Developed procedure manual for registration process and training student

assistants.

. Performed, or delegated, clerical tasks for 28 instructors, assisted in

planning curriculum schedules, semester class schedules, and registered

students.

. Assisted with developing budget, maintaining supplies, and researched and

ordered text books.

Education

Loyola University, New Orleans, Louisiana

Psychology Program

Pensacola Junior College, Pensacola, Florida

Certificate - Medical Secretarial Program

Contact this candidate