Customer Service Manager
Resume:
Amber M. Alexander
E-mail: abofjr@r.postjobfree.com
Phone: 816-***-**** St. Joseph, MO 64501
Objective
To obtain a position that allows me to contribute my skills, education, and experience by handling day-to-day responsibilities related to
employment.
Education
• Associate’s in Business, Missouri Western State University
• Completion of Real Estate Pre-license courses; License application pending
Work Experience
September 2010-Present Worcester Investments St. Joseph, MO
Regional Property Manager
Maintain and Increase Value of properties throughout the St. Joseph and North Kansas City area
Marketing, analyzing traffic, negotiating contracts, scheduling maintenance, manage projects, compile data for financial reports,
update all records and files
Organize staff and implemented methods that allow me to maintain and manage all operations of the property
First Property Manager within the company to achieve 100% occupancy and 0% delinquency
August 2004-October 2010 Amber’s Childcare St. Joseph, MO
State Certified Child Care Provider, Owner/Operator
Provide supervised care for non-related children
Organize activities, lesson plans and meals, along with create a safe environment focusing on wellness
Oversee all Federal, State and County documentation related to small business and child care, manage all accounts payable/
receivable along with state required inventory and guidelines
Generated over $200,000.00 of revenue throughout the duration of the business
June 2008-June 2009 Stretch N’ Grow St. Joseph, Mo
Certified Youth Fitness Instructor, Part Time
Coached children ages 3-5 on fundamentals of a healthy lifestyle within a classroom environment
Managed and directed weekly classes at multiple sites
Worked throughout school year to assist children to build necessary skills to make healthy life choices
Resulting in renewed and additional school contracts within the St. Joseph community, assisted in training of new employees
June 1999-Dec. 2009 Mackenzie’s Bar & Grill St. Joseph, MO
Assistant Manager: Cashier/Server /Bartender
Was knowledgeable of all aspects of customer service duties as well as clerical and administrative work
Provided superior customer service, maintained clean environment, cashiered and trained new employees
Recorded inventory and coordinated vendor orders for purchasing, made cash deposits and monitored security systems
Successfully maintained employment and acquired new responsibilities from the opening to closing of the business
June 1998-Sept. 2001 Heartland Hospital St. Joseph, MO
Patient Financial Services
Analyze, construct and retrieve medical records
Operate as a receptionist and customer service agent
Learn Federal regulations and laws according to medical records, coding and insurance, made decisions regarding account
payments
Trained and implemented new hospital record software throughout the years of 2000 and 2001, also assist in training of new
hires within Heartland Physician offices, medical records departments
Computer and Calculator Skills
Proficient in Microsoft Office: Word, Excel, Access, PowerPoint, SPSS Statistical Programming
60 wpm, 99% accuracy
Calculators: 10-key, TI-83, TI-84 PLUS, HP 10-bII Financial Calculator
References
Child Care:
Jaclyn Morris- 816-***-****
Tisha Vigliaturo- 816-***-****
Elizabeth Mitchell- 816-***-****
Stretch-n-Grow
Amanda Campbell-owner
1426 NE. 83rd Street
Kansas City, MO
St. Joseph School District
925 Felix St
St. Joseph, MO
Mackenzie Bar and Grill
Robin Wilson
408 Hickory Street
St. Joseph, MO 64501
Heartland Hospital
Patient Financial Services
Health Information Services
Personal References:
Cristie Skeen
Heartland Health, Financial Counseling Manager
Kelley Gardner
St. Joseph School District Teacher
Karen Hook
Accounts Receivable, St. Joseph News Press
Contact this candidate