Customer Service Manager
Resume:
Adam Gilmer
*** ****** ***** **. 910-***-****
Burleson, TX. 76028 abofhj@r.postjobfree.com
Summary
An experienced Service Manager with more than fifteen years in the automotive/diesel area and
six years in a leadership role managing three to twenty five employees. Skills include but not limited to:
-Project Management -Excellent Customer Service
-Introducing & Implementing New Pay Scales -Microsoft Word, Excel, Outlook Skills
-Profit & Loss Analysis, Inventory Tracking & Reporting - Ability to learn & Utilize Computer Software Quickly
-Working with Venders & Negotiating Prices -Develop & Implement Company Policies and Proficiency
-Quarterly Employee Reviews -Able to Handle Stressful Environments & Multi-Task
-Strong Mechanical Background -Build Websites & Manage Online Advertising Campaigns
Work Experience
CW Auto Repair Cleburne, TX (2010-Present)
General Manager
o Manage daily operations:
Developed ways to improve customer service
Reduced operational costs by becoming more proficient
Created company policies
o Work with upper management:
Created P&L statements, monthly reports and inventory tracking
Analyzed future projections
Created a business plan
o Create and implement an advertising campaign:
Website creation and maintenance
Developed an online advertising campaign
Gaining fleet customers
Direct mail and outside sales
o Managed employee relations:
Develop individual employee incentive bonuses and development goals
Responsible for employee hiring and onboarding
o Creating and monitoring statistic graphs for the purpose of tracking and changing the direction of the
company
o Work with vendors to gain the best price, quality and availability
o Created a fleet program for customers with fleet vehicle to gain them better pricing and availability for
short notice for repairs
USMC Camp Lejeune, NC (Jan, 2004-Dec, 2008)
LAV Crewman – Operate light armor vehicles during combat situations on land or in aquatic
environments. Duties include driving armored vehicles which require specialized training; operating and
maintaining targeting and firing systems; operating and maintaining advanced onboard communications
and navigation equipment; transporting personnel and equipment in a combat environment; and
operating and maintaining auxiliary weapons, including small and large caliber machine guns.
Vehicle Commander (Manage a LAV crew)
o 2006-2008
Manage and Direct multiple employees
Responsible for Land Navigation (lead vehicle)
Professional knowledge of weapons system
Train crew on all aspects of combat roles
Keep crew in good physical condition
o Vehicle Crewman (LAV Driver) 2005-2006
Adam Gilmer
138 Meadow Creek Ln. 910-***-****
Burleson, TX. 76028 abofhj@r.postjobfree.com
Operate vehicle in all conditions
Keep vehicle in excellent operating condition
Work directly with vehicle commander and demonstrate what he is communicating. (Strong communication
skills are needed to do this effectively).
o Basic Training, Infantry School & LAV Crewman School 2004-2005
Gaining basic military knowledge
Getting advanced skills on Infantry roles
Learning about the LAV and limitations
Awards and Certificates
-Navy and Marine Corp Commendation Medal With combat distinguishing device
-Two Navy and marine Corp Achievement Medal with combat distinguishing device
-Two Combat Action Ribbons
-Two Iraq Campaign Medals
-Afghanistan Campaign Medal
-Two Certificates of Commendation
-Meritorious Mast
North Star International – General & Electrical Technician Minneapolis, MN (Oct, 2002 – Jan, 2004)
Diagnose & Repair International vehicles
o Diagnose Electrical warranty issues with new vehicles
o Diagnose and repair engine issues
o Perform thorough maintenance programs
o Repair chassis, brakes, driveline, coolant and many other issues
Universal Technical Institute Carol Stream, IL (July, 2002 – Oct, 2002)
Advanced Training For International Vehicles
o Advanced Electrical and Mechanical Repairs Specifically for International
o 480 Hours of training
o 20 International Factory Credentials
o While going to school I was working at National Tire and Battery
Universal Technical Institute Glendale Heights, IL (Oct, 2000 – Jan, 2002)
Automotive, Diesel and industrial Technology
o Training Included: Bumper to Bumper Repairs, Gas & Diesel motors, Electrical, Mechanical & Drivability Issues,
Hydraulics & Equipment Repair, Hot Rod Motor building
o 2,070 hours of Training
o 3.13 Grade Average
o 99.9% Attendance
o While going to school I was working at PTR in Chicago, IL.
An independent Truck Repair Facility (3/01 – 1/02)
o Technical skills include: Preventive Maintenance, Trailer work (enclosed & flatbed), Minor engine and electrical,
Brakes, chassis and suspension repair etc…
Gilmer Logging, Service & Repair Crosby, MN (1999 – 2002)
Skidder Driver/Diesel Mechanic
Responsibilities included: Minor Fabrication, Engine & Transmission Removal & Repair, Heavy Equipment Repair, Hydraulic Repair, Trailer
welding and Repair, Operating Heavy Equipment
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