Customer Service Management
Resume:
WILLIAM JEFF WICKLINE
San Marcos, Texas *****
**********@*****.***
Highly experienced and accomplished Human Resource Management, Finance and
Sales Professional with a record of achievement improving operational and
finance procedures and performance for organizations in higher education
and energy.
More than 15 years in Human Resource and Payroll Management with more than
12 years experience as a Controller. Demonstrated success in streamlining
existing operations, turning around unprofitable functions and envisioning
new concepts and future trends.
Adept in directing and improving core finance and accounting functions
including AR/AP, general ledger, payroll, audits, budgeting, cost
accounting, cost/benefit analysis, expense control, internal controls,
financial analysis, financial statements and financial reporting.
Well developed leadership abilities in HR functions including work force
planning, policy development, recruiting, training and development,
compensation and benefits and employee relations.
Knowledgeable in supply chain management including inventory management,
outsourcing, procurement, purchasing, vendor relations, cost reduction,
operations management, risk management, process improvement and scheduling.
Proven sales and marketing skills in account management, territory
management, client relations, negotiations, needs assessment,
presentations, sales forecasting and customer service.
CORE COMPTENCIES
Change Management . Joint Ventures . P&L . Restructurings . Startups .
Turnarounds . Strategic Planning
Team Leadership & Motivation . Sales . Marketing . Finance . Accounting .
Human Resource Management
IT Strategy Development . IT Deployment . IT Migrations
PROFESSIONAL EXPERIENCE
Texas A&M University, Facilities Services/Outsourced Compass Group USA-
College Station, TX
2010 - 2012
Manager, HR & Payroll
Direct the efforts of five professionals tasked with providing Human
Resource Management and Payroll services to more than 1,000 employees of
which approximately 800 are hourly employees. Steward a departmental budget
of $30M.
. Drove needed data consolidation to reduced reports by 50%. Worked in
close collaboration with departments to determine key data and eliminate
outdated or unnecessary data.
. Instilled customer service as a core value in the institution. Assisted
the executive team in initializing additional customer service
requirements in 1,000 position descriptions that emphasize customer
service.
. Fueled development of standard operating procedures for use of a new
KRONOS timekeeping system. Set a new record for completion of projects in
Facilities Services by achieving completion in only three months against
a benchmark of three years.
. Markedly improved the efficiency and delivery of training while
accelerating ramp up time for new employees. Initialized changes to
training format for all new employees. Consolidated training with
personnel documentation. Reduced training time by 3 days by training
supervisors to deliver training themselves.
WILLIAM JEFF WICKLINE
PAGE TWO
Texas A&M University System, College Station, Texas 77845
2001 - 2010
Manager Payroll Services
Drove continuing improvement in the delivery of payroll services to more
than 50,000 employees in 11 universities, 7 agencies and a health science
center. Closely managed the efforts of two professionals tasked with
tracking all aspects of hiring, promotion and termination and updating
payroll systems accordingly.
Worked in close collaboration with professionals in accounting and tax to
assist in the preparation of the system's annual financial statement.
Provided assistance to the IT department on an as needed basis.
. Cut timekeeping processing from 2 days to 4 hours by eliminating paper
reporting and manual approvals, Implemented in-house timekeeping system
(TimeTraq). Assisted in development and testing as well as
implementation.
. Enabled the Texas A&M System offices to quickly determine the impact of
approximately 1,400 Texas legislative Senate and House bills affecting
all Texas A&M institutions. Guided development of a system that tracked
all fiscal notes associated with Senate and House bills during the
legislative sessions. Accelerated university response time from 10 days
to 2 days.
. Lowered risk management insurance premium costs by 50%. Provided
financial analysis that employed Business Objects as a technology tool
that replaced estimates based on employee population.
CAREER NOTES
Additional success as a Sales Associate with Sornson Associates of Houston
Texas. Consistently led the organization in the sale of accounting software
products that included Solomon, Platinum, Great Plains, ABRA, Sage and
numerous add-ons.
Early career success as Controller with Healix Infusion Therapy of Houston,
TX. Served as a key member of the senior management team while providing
leadership in areas including finance, accounting, human resource
management, payroll, benefits administration and purchasing.
. Played a key role in the company's growth from a $4M organization to a
$40M organization. Secured all necessary financing and lines of credit.
. Developed the company's first formal accounting, HR, payroll and
purchasing departments.
. Successfully coordinated the migration the company's IT function from a
traditional mainframe environment to a cutting edge networked
environment.
EDUCATION & TRAINING
BBA, Accounting, Southwest Texas State University
Project Management . Discrimination-Free Workplace . Information Security
Awareness
Ethics . Customer Service . Positive Performance Management
TECHNICAL
Numerous accounting, payroll and HR systems, SAP, Solomon, Great Plains,
Platinum, QuickBooks, SAGE, Acuity and several mainframe in-house systems.
Multiple mainframe systems running on NT, UNIX, Novell and MS. Microsoft
Suite, Excel, Word, PowerPoint, Access, Project etc. Dataware House (SAP
Business Objects) report writer (mining software).
Contact this candidate