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Customer Service Management

Location:
San Marcos, TX, 78666
Posted:
February 20, 2013

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Resume:

WILLIAM JEFF WICKLINE

San Marcos, Texas *****

abofhi@r.postjobfree.com

979-***-****

Highly experienced and accomplished Human Resource Management, Finance and

Sales Professional with a record of achievement improving operational and

finance procedures and performance for organizations in higher education

and energy.

More than 15 years in Human Resource and Payroll Management with more than

12 years experience as a Controller. Demonstrated success in streamlining

existing operations, turning around unprofitable functions and envisioning

new concepts and future trends.

Adept in directing and improving core finance and accounting functions

including AR/AP, general ledger, payroll, audits, budgeting, cost

accounting, cost/benefit analysis, expense control, internal controls,

financial analysis, financial statements and financial reporting.

Well developed leadership abilities in HR functions including work force

planning, policy development, recruiting, training and development,

compensation and benefits and employee relations.

Knowledgeable in supply chain management including inventory management,

outsourcing, procurement, purchasing, vendor relations, cost reduction,

operations management, risk management, process improvement and scheduling.

Proven sales and marketing skills in account management, territory

management, client relations, negotiations, needs assessment,

presentations, sales forecasting and customer service.

CORE COMPTENCIES

Change Management . Joint Ventures . P&L . Restructurings . Startups .

Turnarounds . Strategic Planning

Team Leadership & Motivation . Sales . Marketing . Finance . Accounting .

Human Resource Management

IT Strategy Development . IT Deployment . IT Migrations

PROFESSIONAL EXPERIENCE

Texas A&M University, Facilities Services/Outsourced Compass Group USA-

College Station, TX

2010 - 2012

Manager, HR & Payroll

Direct the efforts of five professionals tasked with providing Human

Resource Management and Payroll services to more than 1,000 employees of

which approximately 800 are hourly employees. Steward a departmental budget

of $30M.

. Drove needed data consolidation to reduced reports by 50%. Worked in

close collaboration with departments to determine key data and eliminate

outdated or unnecessary data.

. Instilled customer service as a core value in the institution. Assisted

the executive team in initializing additional customer service

requirements in 1,000 position descriptions that emphasize customer

service.

. Fueled development of standard operating procedures for use of a new

KRONOS timekeeping system. Set a new record for completion of projects in

Facilities Services by achieving completion in only three months against

a benchmark of three years.

. Markedly improved the efficiency and delivery of training while

accelerating ramp up time for new employees. Initialized changes to

training format for all new employees. Consolidated training with

personnel documentation. Reduced training time by 3 days by training

supervisors to deliver training themselves.

WILLIAM JEFF WICKLINE

PAGE TWO

Texas A&M University System, College Station, Texas 77845

2001 - 2010

Manager Payroll Services

Drove continuing improvement in the delivery of payroll services to more

than 50,000 employees in 11 universities, 7 agencies and a health science

center. Closely managed the efforts of two professionals tasked with

tracking all aspects of hiring, promotion and termination and updating

payroll systems accordingly.

Worked in close collaboration with professionals in accounting and tax to

assist in the preparation of the system's annual financial statement.

Provided assistance to the IT department on an as needed basis.

. Cut timekeeping processing from 2 days to 4 hours by eliminating paper

reporting and manual approvals, Implemented in-house timekeeping system

(TimeTraq). Assisted in development and testing as well as

implementation.

. Enabled the Texas A&M System offices to quickly determine the impact of

approximately 1,400 Texas legislative Senate and House bills affecting

all Texas A&M institutions. Guided development of a system that tracked

all fiscal notes associated with Senate and House bills during the

legislative sessions. Accelerated university response time from 10 days

to 2 days.

. Lowered risk management insurance premium costs by 50%. Provided

financial analysis that employed Business Objects as a technology tool

that replaced estimates based on employee population.

CAREER NOTES

Additional success as a Sales Associate with Sornson Associates of Houston

Texas. Consistently led the organization in the sale of accounting software

products that included Solomon, Platinum, Great Plains, ABRA, Sage and

numerous add-ons.

Early career success as Controller with Healix Infusion Therapy of Houston,

TX. Served as a key member of the senior management team while providing

leadership in areas including finance, accounting, human resource

management, payroll, benefits administration and purchasing.

. Played a key role in the company's growth from a $4M organization to a

$40M organization. Secured all necessary financing and lines of credit.

. Developed the company's first formal accounting, HR, payroll and

purchasing departments.

. Successfully coordinated the migration the company's IT function from a

traditional mainframe environment to a cutting edge networked

environment.

EDUCATION & TRAINING

BBA, Accounting, Southwest Texas State University

Project Management . Discrimination-Free Workplace . Information Security

Awareness

Ethics . Customer Service . Positive Performance Management

TECHNICAL

Numerous accounting, payroll and HR systems, SAP, Solomon, Great Plains,

Platinum, QuickBooks, SAGE, Acuity and several mainframe in-house systems.

Multiple mainframe systems running on NT, UNIX, Novell and MS. Microsoft

Suite, Excel, Word, PowerPoint, Access, Project etc. Dataware House (SAP

Business Objects) report writer (mining software).



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