Computer Skills: Microsoft Office (Outlook, Word, Excel, PowerPoint) C

Louise A. Bistany

Skills

Computer Skills: Microsoft Office (Outlook, Word, Excel, PowerPoint)

Administrative: Filing, email and phone correspondence, faxing, calendar management, customer service, great communicator

Professional Experience

Alcatel-Lucent North Andover, MA

Senior Administrative Assistant 03/1985 to 07/2008

Performed administrative duties for supervisors and engineers

Filed training records, and other company documents

Handled travel arrangements for domestic and international travel.

Scheduled appointments and maintained principal itinerary

Prepared and maintained organizational personnel and attendance files

Completed clerical assignments to facilitate organizational procedures

Made conference call arrangements, reserved conference rooms and ordered refreshments for meetings

Reconciled procurement and card expenses

Recorded correspondence prepared by others to assure procedural and typographical accuracy

Originated routine correspondence, compiling organization summaries and reports

Represented the Alcatel-Lucent organization in contacts with other organizations, groups and individuals within the

company, as well as outside vendors and clients

Participated in special projects in support of the organizational activities

Prepared reports including conclusions and recommendations for solution of administrative problems

Prepared and handled purchase orders

Analyzed and troubleshot customer problems for the IT Call Center, identifying and enabling customers to correctly

interpret and follow call center notes

Initiated trouble ticketed for systems administrators in the IT group, to determine the problem and enable the customer to

work

Performed administrative duties for medical department extra help when needed

Operated personal computers and word processing equipment

Altaquip Wilmington, MA

Administrative Specialist 11/2010 to 06/2012

Filed all shop paperwork

Invoiced all labor and parts for each unit completed daily

Invoiced all labor and parts for each warranty repair completed daily

Managed phone and correspondence

Track and input key requisition data on a daily basis

Customer service walk ins, phone calls, estimate approvals

Updated delivery logs at the end of each work day

Answered phones in a timely, courteous and professional manner

Other special administrative duties as assigned

Inception Technologies Manchester, NH

Conversion Services Professional 10/2009 to 09/2010

Responsible for efficiently and accurately scanning documents in paper form or on Microfilm/fiche

Used specialized scanning hardware and advanced software applications to digitize those documents and provide a Full

Text Searchable PDF documents or any other digital format req uired by the customer

Scanned and converted documents from and to all of these formats: 16 and 35 mm microfilm to Tiff or PDF images,

Microfiche to Tiff or PDF images to 16 mm microfilm and paper to TIFF or PDF images

Education

Lawrence High School Lawrence, MA

General Studies 06/1973

Northern Essex Community College Haverhill, MA

Supply Chain Management 09/2006 to 12/2008

Certificate

Contact this candidate