Customer Service, Administrative Assistant
Resume:
Nancy Tinajero
*** *. ******** ****, *** Antonio, TX 78221
aboew4@r.postjobfree.com
Skills/ Abilities:
• Proficient with Microsoft Word (40wpm), Adobe Photoshop and Illustrator
• Familiar with Microsoft PowerPoint, Access and Excel
• Energetic and flexible to meet the changing needs of clients
• Strong oral, written, and listening skills
• Ability to handle multiple tasks and make sound decisions
• Well developed skills in prioritizing, organization and time management
• Excellent team building and teamwork skills
• Demonstrated ability to build trusting relationships with clients and co-workers
Work Experience:
Xerox, San Antonio, TX
Outbound Customer Care Asst
August 2012 to December 2012 (temp)
• Generate sales by contacting former members
• Create script with talking points for smooth call flow
• Ensure member is aware of club benefits and membership status
• Type all call information and create detailed suggestions and complaints as proposed
by member
• Return all requests for callbacks made by the member
McNay Art Museum, San Antonio, TX
File Clerk
October 2011 to July 2012
• Create and edit documents using MS Office or Photoshop
• Sort or classify information according to content, purpose, user criteria, or
chronological, alphabetical, or numerical order
• Find and retrieve information from files in response to requests from authorized users
• General office duties such as typing, operating office machines, and sorting mail
ATI, Brooks City Base, TX
Administrative Assistant
January 2009 to September 2011
• Awarded Employee of the Quarter (Oct – Dec 2009)
• Promoted from custodian to shift leader July 2009
Nancy Tinajero
139 E. Petaluma Blvd, San Antonio, TX 78221
aboew4@r.postjobfree.com
• Assist manager with creating work schedules, stocking, organizing, and distributing
work supply, as well as ordering new supply
• Help perform weekly building inspections
• Promoted from shift leader to Administrative Assistant January 2010
• Data Entry, fax, answer phone, and all other clerical duties
• Prepare reports and correspondence
• Maintain leave and vacation records up to date for all employees
Discovery Communications, San Antonio, TX
Sales Associate/ CSR (seasonal)
May to December 2008
• Exceeded sales goals nationally, making sales team of the month (Nov)
• Help train employees in sales techniques, including educating new hires about the
company and product, and using hands-on training
• Open and closed job site daily
Education
DeVry University (Online)
2011 to 2012
BA of Multimedia Design and Development – in progress
Palo Alto Community College
2003 to 2007
Digital Art major
1400 W Villaret San Antonio, TX
Harlandale High School
1998 to 2002
High School Diploma
114 E Gerald San Antonio, TX
Languages
• English
• Spanish
References:
• Available upon request
Contact this candidate