Customer Service Manager
Resume:
Tania Ibarra
aboeo3@r.postjobfree.com
San Antonio, TX 78223
Cell: 210-***-****
Experience
June 2012-November 2012 Conn's
Customer Service Representative
Greet and assist customers.
Answer phones, direct calls. Take messages.
Check invoices contacts sales associates if inventory was not in, find solution.
Check inventory for sales associates as well as for customers.
Work with delivery drivers, calling customers with estimated time of arrival or
any issues that might arise during deliver. (damages, wrong item, delay in
time of arrival, getting directions for drivers etc.)
Scan items that were picked up.
Create non-inventory tickets if a service call was requested.
Make sure all pick up tickets were closed at the end of the day.
4810 Eisenhauer Rd.
Manager: Steve Avila 210-***-****
May 2006-October 2010 Palo Alto Inc.
Manager/Bookkeeper
Greet and assist tenants and potential tenants. Answer phones and handle
general administrative duties such as: filing, faxing, copying, mailing, etc.
Responsible for planning, assigning, and supervising the work of staff. Also
responsible for disciplinary action with staff.
Responsible for hiring and training new hires.
Responsible for maintaining office organized.
Receive cash and/or checks as deposits or rent payments.
Responsible for payroll, accounts receivable, and accounts payable.
Keep bank account current and balanced
Responsible for making deposits and keeping an accurate report for each
tenants accounts.
Responsible for filing Quarterly reports, 940, 941 and TWC forms.
Maintain tenants' accounts current. If tenant's account went into default,
responsible for eviction process: Informing tenant, try to work out payment
plan, if unable to work out payment plan, proceed with legal action.
Receive work orders for repairs, hire and make sure repairs were made in a
timely manner and at reasonable cost.
Attended Bexar Appraisal hearings to ensure property taxes remained as low
as possible.
Responsible for ordering and maintaining office supplies on hand.
Review and approve tenant applications.
Keep record of cash paid out.
Opening and closing monthly reports.
Closing out fiscal year, turning in Payroll, Mortgage balance, bank statements,
bank journal, distribution sheet etc. to accountant. Follow up and file yearly
taxes.
Mailing out W-2 forms.
Maintain calendar such as: schedule appointments, due dates for different
bills, repairs, schedule meetings etc.
1865 W. Mally 210-***-****
Owner Graciela Ibarra
October 2004-May 2007 AT&T
Customer Service Representative
Call Center Receiving calls from customers
Selling different services to customers such as: Phone services, dsl, Dish
Network.
Setting up automatic bill payments
Deal with billing issues and questions. Sustain charges as last resort make
adjustments accordingly.
Multi-tasking, having several ordering systems open as well as customer
account information.
Noting customers accounts with what services were added and what customer
called in about.
Releasing call and ready to take following call immediately.
Keeping up with daily emails and daily promotions.
Selling U-Verse
Being educated on services offered and benefits to customers.
Providing excellent customer service and making sure each customer was
completely satisfied.
Taking payments
Manager: John Malloy 210-***-****
1997- October 2004 Palo Alto Inc
Assistant Manager
Greet and assist tenants and potential tenants. Answer phones and handle
general administrative duties such as: filing, faxing, copying, mailing, etc.
Kept Manager's calendar up to date. Set appointments, schedule important
meetings.
Receive cash and/or checks as deposits or rent payments.
Help with payroll, accounts receivable, and accounts payable.
Keep bank account current and balanced
Responsible for making deposits and keeping an accurate report for each
tenants accounts.
Responsible for helping in filing Quarterly reports, 940, 941 and TWC forms.
Maintain tenants' accounts current. If tenant's account went into default,
responsible for eviction process: Informing tenant, try to work out payment
plan, if unable to work out payment plan, proceed with legal action.
Receive work orders for repairs, hire and make sure repairs were made in a
timely manner and at reasonable cost.
Attended Bexar Appraisal hearings to ensure property taxes remained as low
as possible.
Responsible for ordering and maintaining office supplies on hand.
Review and approve tenant applications.
Keep record of cash paid out.
Opening and closing monthly reports.
Closing out fiscal year, turning in Payroll, Mortgage balance, bank statements,
bank journal, distribution sheet etc. to accountant. Follow up and file yearly
taxes.
Mailing out W-2 forms.
Maintain calendar such as: schedule appointments, due dates for different
bills, repairs, schedule meetings etc.
1865 W. Mally 210-***-****
Owner Graciela Ibarra
Education
Highlands High School
September 1990-May 1994
Texas A&M University
August 1994- May 1996
San Antonio College
August 1998- May 1999
Objective Administrative position/Clerical/ or Customer Service
Skills Microsoft Word
Microsoft Excel
Outlook
Bilingual (Spanish/English)
Mac OS
References
David Herrera 210-***-****
Mari Reyes 210-***-****
Gilbert Zurita 210-***-****
Contact this candidate