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Customer Service Manager

Roanoke, VA
February 18, 2013

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Keristan L. Phelps

**** ******* **.

Roanoke, Va 24012

Home/cell: 804-***-****


Hello, my name is Keristan Phelps. I am an energetic, hardworking, goal oriented, and organized

young woman. I can be a great asset to your company by working hard, providing excellent

customer service, and learning each technique in a timely manner.


*Hard working, dependable, detail oriented, able to multi-task

*Able to work independently or within a team

*Able to work under pressure and in high stress environments

*Consistent leadership skills, interpersonal, planning and communication abilities

*Great people and sales skills

*Persistent and driven

*Good at problem solving

*able to lift over 50 lbs

*healthy and energetic


Graduated from Staunton River Highschool in Moneta, VA

Attended Bedford Science and Technology Center in the JROTC program from 2003-2005 and earned

certificate of completion

Attended CNA training at Franklin Health Care Center in Rocky Mount,va in 2006

Graduated from lifeguard training and CPR classes through the Red Cross in 2004

Work History

O’Charley’s at 9927 Mayland dr. Richmond, Va 23233 phone: 804-***-**** January 2012 – January



Duties included cleaning work areas, greeting and taking guest orders with a smile, great customer

service, maintaining a uniform working section, opening and closing the restaurant as needed, checking

the other team members had done assigned duties, and maintain a uniform appearance.

Star Valley Provisions a Boarshead Distributor 5285 Hollins rd. Roanoke Va 24019 phone: 540-904-

7896 May 2011- September 2011

Office Manager and Demo

Duties included filing, making calls, taking independant orders, computer data entry with Genesis

Systems, microsoft office documents, emailing, printing, copying, faxing, upselling and suggestive

selling, running missed deliveries, sales, close customer interaction, creating professional relationships

with the clients, preparing demos for Kroger stores in nearby areas, training new employees, hiring demo

girls, and organizing events.

202 Market 202 market st. Roanoke, Va 24011 phone: 540-***-**** November 2010 - February



Duties included preparing and serving alcoholic and non-alcoholic beverages, cleaning and preparing

work area, taking bar food orders and serving them as well, opening and closing the bar, taking phone

calls, handling money and registers, entertaining and interacting with customers.

Personal Bartender

Duties included reserving special mvp sections for higher end customers, doing personal bottle service in

the mvp area, intertain and interact with the customers, and cleaning mvp area after hours.

Wildwood Smokehouse 2041 electric rd Roanoke, Va 24018 phone: 540-***-**** August 2010-

November 2010

Waitress, bartender, and hostess

Duties included greeting and seating customers, organizing a fair seating chart for each server, answering

the phone for to-go orders, cleaning all work areas, taking orders, expo food, serve each customer with a

warm smile, card customers who want alcoholic beverages, prepare and serve alcoholic beverages, and

money and registers.

4 year house wife and stay at home mother March 2006- January 2010

Duties included organizing family time, creating an on-time schedule of activities and feedings, preparing

balanced meals, light daily cleaning, physical therapy with my youngest child, and handling medical

equiptment and oxygen machines on a daily basis.

Computer Skills

Some experience with Microsoft Office, Word, Excel, Internet applications

Worked with Genesis Family Foods computer program

I have taken a keyboarding class as well.


*Ride-along with Ontime Towning- taking in skills

*Franklin County REC Center- dance classes for young children

*Knowledgable on CPR and First Aid

* JROTC Rifle Team captain

*JROTC B Team Raiders Challenge captain

*JROTC Cadet Captain overseeing the class as a whole (leadership role)

*JROTC Cadet colorguard commander and Drill commander


Julian Morales O’Charley’s general manager in Richmond, Va


Samantha Martin Captital One employee in Richmond, Va


Christopher Zayas owner of Starvalley Provisions in Roanoke, Va


Joey Neuberger self employed at Ontime Towing Richmond, Va


Albert Viar employee of Budweiser in Roanoke, Va


Barry Wallace line cook at Wildwood Smokehouse in Roanoke, Va


Gini Tucker employee of CCS Medical in Roanoke, Va


Shawn Dooley Fed Ex Ground driver in Roanoke, Va


More references upon demand

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