Manager Customer Service

N itza I. Lebron Vazquez **** North Longwood Street, Baltimore M D

21216

Cell 443-***-**** E-mail n aboelp@r.postjobfree.com

OVERV I EW M anager in Environmental Health and Safety (EHS). Warehouse Manager, Jewelry

Store Manager, and Fleet Manager. General accounting with a focus on account receivable functions

and related activities. Over twenty three years experience with multiple computers and communication

equipment, Warehouse management, and Office Administration.

S K I L LS

General accounting knowledge. Excellent managerial skills. Outstanding presentation skills.

General communication experience. Customer service and support activities. Inventory control,

Cycle Count, SPC and Six Sigma. Computer literacy: MP2 Systems, SAP, Access, Power Point,

Roadnet, Trunpike,Excel and Word. Auditor, Coach & Mentor for the US Army Reserve Units and

National Guard in PR. OSHA 40 H rs Train the Trainer. Forklift Certify Train the Trainer. Bilingual

Spanish and English

Coastal Sunabelt P roduce 03/2010 to P resent

Assistant D r iver Manager: Responsible the overall success of the company f leet with over 200

d rivers. Able to work under high pressure environment and well organize, and multitask. High level

customer service. Provide driver’s with specific work instructions and directions, set a clear

expectation to the drivers. Provide drivers with the first and last stop communication problems,

resolving problems with other departments for the drivers. Schedule PM on t rucks and tractor

t railers. Manage the drivers to ensure log compliance. Ensure drivers have proper t raining on all

aspect of duty. Manage driver productivity.

I K EA 08/2009 to 03/2010

Order Picker: p icking & pulling o rders, material handling, and knowledge of computers for

p icking purposes.

JEWELRY STORE MANAGER 08/2004 to 07/2009

Store Manager: I mplemented a store inventory and inventory control. Results-oriented.

I nterpersonal and effective problem resolution skills which it was the keys to the store success.

Responsible for maximizing store sales Maximize company sales and profitability goals by developing

and promoting a sales culture in the store, monitoring and driving all sales-related goals. Acting as a

role model and holding employees accountable for meeting customer service standards. Recruit,

i nterview, select and t rained new employees.

EXPER I E NCE US AR MY RESERVE 09/1992 to

10/2006

A dministrative Specialist : Review and updating administrative office procedures affecting the

orderly and efficient f low work within the office and outside the organization. Prepare personnel action

request. Updated personnel records files and managed correspondence. Perform filling, data entry,

evaluation of report and submission of suspense date reports. Process soldiers’ military pay.

Observer/Controller (Evaluator). Train/prepare over five thousand reserve and guard men and woman

for Endurance Freedom. Communication Chief. Supervise 28 members of the unit communication

Team. Team Noncommissioned Officer in Charge.

ALCAN PACKAG ING P UERTO R ICO I NC. 03/1995 to

08/2004

E NV I RO M E NTAL H EALT H & SAFE TY MANAGER: Coordinate EHS activities, schedule EHS

audits and ensure follow-up. Establish and enforce EHS rules. Train new personnel. Conduct crew

meetings on EHS issues. Analyze EHS accidents/incidents pattern and determine root cause and plan

of action. Engage employees to achieve zero work-related injuries, illnesses. Contributed to

t ransforming management and employees into EHS champions and believers. Motivate employees to

contribute to implementation of EHS excellence. Develop and execute strategies in fundamental skill to

be applied on EHS to support managers.

PRODUCT IO N/WARE HO USE MANAGER:

M anaging and leading the inbound and outbound warehouse operations to achieve company goals,

i ncluding exceptional retailer service and outstanding operational efficiencies. Ensure employee

awareness of safety and emergency procedures. Managed operational issues to include housekeeping,

audits, physical inventory, coordinate shipping and delivery, packaging equipment, raw materials,

p reventive maintenance to maximize efficiency and quality assurance. Objectives include developing

and maintaining effective working relationship between warehouse department, traffic, inventory,

accounts section and human resources. Implemented cycle counts inventory and made sure inventory

control between SAP and MP2 system were accurate.

D U N K I N DO N U TS 01/1994 to 12/1994

MA NAGER: Responsible for the entire facility including financial planning, cost control, marketing,

i nventory control, recruit, hire, t rain, evaluate and counseling of personnel. Managed of 104

employees. Reorganize schedules to insure prom deliveries to our four establishments, twelve Esso

Food Shop and five Seven Eleven Shops.

P RE MSCO, I NC 09/1992 to 12/1993

Account Receivable . Reorganize all accounts receivable functions allowing for a speedier

recuperation of resource during fourfold sales increase period. Develop a special billing system to slow-

paying by valuable accounts significantly. I nstall a new billing and collection system with increased

cash f low by 15 percent.

U.S. AR MY (REGU LAR AR MY) 10/1982 to 09/2006

Communication Specialist (31W). Readiness of the Air Traffic Control Tower, supervise the

computer room and scheduling operations. MARS Radio Station supervisor, evaluate and procurement

of equipment data, main frame computers, software and other major equipment. Training manager,

analyze design, program and user t raining of all companies system, including account receivable,

account payable forecasting, inventory control production scheduling, and payroll.

EDUCATION

M IGUEL MELENDEZ MUNOZ, Cayey, PR High School Diploma, 1982

CONTINU ING EDUCATION (Civilian) Business Management, Burlington, NJ 1985

M I L ITARY EDUCATION

Advanced Noncommissioned Officer Leadership Course, PR

Advance Telecommunication Chief Course, GE

OSHA 40 Hr Trainer

Forklift t rainer and license

REFERENCES Available upon request

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