Manager Project Management

Abdol Arefi

***** **** ****** ***** **** . Seattle, Washington 98125

Home Phone: 206-***-**** . Email: *********@*****.***

Technical Skills

Operating Systems: Microsoft Windows Environment through Windows 7

Software: Microsoft Office Suite through Office 2010, Active Directory,

Enterprise SharePoint Services, Exchange Server, Connected PC Backup

(Iron Mountain), Exceed (OpenText Connectivity Solutions), Rumba Terminal

Emulator (MicroFocus), McAfee Protection and Security Products, Remote

Access Products Using IPSec and SOCKS Protocols, Various Encryption

Software including PGP and McAfee End Point Encryption, and Multiple

Ticketing Systems including Remedy and HP ServiceDesk Plus

Hardware: PC, Workstation, and Server component technology

Certifications

- Certified Ethical Hacker / EC-Council / September 2012

- Certified Data Recovery Expert / MHDD Certificate Review Board / May

2012

- Packet Analysis and Intrusion Detection Certificate / Cyber Security

Institute / January 2012

- Network Security Specialist / Edmond Community College / August 2012

- Digital Forensics / Edmond Community College / August 2012

Education

University of Washington 1988

B.S. in Industrial Engineering

Seattle, Washington

Edmonds Community College August 2012

Computer Information Systems - Information Security and Digital Forensics

Associate of Technical Arts GPA 3.94

Edmonds, Washington

Employment History

Boeing Corporation 1997 - 2011

Desktop Level II Support

Bellevue, Washington

- Supported and troubleshot Microsoft Office Suite, Enterprise

SharePoint Services, Connected PC Backup, Hummingbird, and Rumba

Emulator, numerous Boeing proprietary applications, and various

Microsoft applications and operating systems

- Deployed new software products and reported bugs and issues associated

with deployment to product managers

- Subject Matter Expert (SME) for Enterprise SharePoint Services and

Connected PC Backup (Iron Mountain)

- Served as Technical Lead & Workload Manager for Desktop Level II

Support Group

- Assigned to Lean Project Team by manager to help improve quality of

helpdesk services

- Assisted with creation of documentation and troubleshooting procedures

for emerging issues, and the development of solutions for customer and

technician implementation

- Trained technicians on Desktop Level II Support Group processes,

procedures, resources, and implementation practices

- Member of technical team assisting management with rapid resolution of

emerging issues

- Independently evaluated ticketing system and group performance in

order to provide recommendations to management for improved quality

and efficiency of group services

Z-TEK, Inc. 1992 - 1997

Seattle, Washington

- Small business desktop, hardware, and network set-up and installation

- Quickly diagnosed causes of system failures and malfunctions to assure

highest operating efficiencies, reliability, and quality performance

standards

- Developed and implemented service schedules, systems, and procedures

to ensure delivery of high-quality cost-efficient technical services

- Responded immediately to emergency situations with sensitivity to

deadlines and customer needs

Professional Training

- Global Business Solutions, Inc.: Windows 7 trouble shooting and

diagnostics, SQL Server Administration, and Oracle PL/SQL programming

languages

- Cisco CCNA Certificate coursework

- Project Management Institute Project Management classes

- MCP Windows 2000 Professional

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