Education Management/Director of Education

STEPHANIE D. O’NEAL

**** **** ***** • Lithonia, GA 30058 • aboek7@r.postjobfree.com • 770-***-**** (H) • 404-***-**** (C)

EDUCATION

Nova Southeastern University, Anticipated Graduation December 2013

Keller Graduate School of Management, 1998

MBA - Human Resource Management

Central State University, 1981

BS – Marketing

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PERFORMANCE-DRIVEN MANAGER AND LEADER

● STRATEGIC PLANNING ● OPERATIONS LEADERSHIP ● CUSTOMER SERVICE

● MANAGEMENT

SUMMARY OF QUALIFACATIONS

● Educator ● People Developer ● Sales and Marketing ● Strong Customer Service ● Business

Analyst ● Project Management ● Resolution/Problem Solving ● Implementation and

Management ● Operations ● Forecasting ● Budgeting ● Quality Assurance

● Enrollment Management

Leadership

• Consistently identified as a leader with a solid work ethic, forward thinking, analytical,

and troubleshooting capabilities.

• Consistently meet deadlines in a changing environment, exhibiting the ability to prioritize

and multi-task effectively while solving problems.

• Increased graduate and undergraduate enrollment from 200 students to 400+ students.

• Served on leadership team that was instrumental in converting graduate centers to

university centers offering both graduate and undergraduate classes.

• Responsible for the overall financial performance, profitability, and viability of an

education center(s).

• Executive team member.

Operations

• Oversee center’s academic quality through established quality program, classroom

observations and reviewing student feedback results.

• Faculty hiring, training, and ensuring faculty policies are followed.

• Course scheduling and faculty assignments at center and Georgia metro.

• Assist faculty and students with course materials and textbooks.

• Monitor student persistence and coordinate improvement initiatives.

• Review and process student academic appeals.

• Design and support the University’s program growth strategies.

• Ensure compliance with Federal, State, and University guidelines and licensing

requirements.

• Experience in managing a team(s) that consists of graduate and undergraduate admission

advisors, registrar coordinator, financial aid advisor, and operations support coordinators.

• Responsible for the overall processes, training, evaluation of the student central team.

• Utilizing reports to track and assess performance outcomes.

• Responsible for hiring, training, and retaining student central staff.

• Conduct individual performance reviews and assist employees with individual

development plans.

EMPLOYMENT HISTORY

Center Dean – Buckhead, Decatur, and Gwinnett DVU Centers 2004 – present

DeVry University & Keller Graduate School of Management, Atlanta, GA 30305

Assistant/Associate Center Dean – Perimeter Center - 2000- 2004

Keller Graduate School of Management, Atlanta, GA 30346

Director of Admissions – Decatur Center– 1999- 2000

Keller Graduate School of Management, Decatur, GA 30030

Admissions Officer/Assistant Director/Associate Director of Admissions

Decatur Center- 1996 – 1999

Keller Graduate School of Management, Decatur GA 30030

Adjunct Professor – 2003 to 2011

DeVry University - General management courses – onsite, online, and blended classes

Training

Seven Habits of Highly Effective Leaders, Effective Hiring, SEVIS International Students,

Veteran Administration Certification, Curriculum/Transcript Evaluation Training, Performance

Appraisal, Enrollment Management, Financial Management Driving Stronger Performance,

Coaching for Optimal Performance, Presentation Skills: Communicating to the Point, and Forte

Interpersonal Communication

Skills

Aceyus, Banner, Blackboard, Calabrio, Cisco Call/Reporting, Cognos, Degree Works, DSAMS,

eCollege, Expensewire, Harvard Graphics, Image Now, Lawson, Microsoft Office 2010,

ProSam, Right Now, Salesforce, SPSS, Windows Vista, Windows XP, WordPerfect

References

Chris Chavez, Metro President, DeVry University, 1 West Court Square, Decatur, GA 30030,

404-***-****.

Dr. Pamela Harroff, Associate Dean of Business, DeVry University, 1 West Court Square,

Decatur, GA 30030, 404-***-****.

Dr. Doug McKittrick, Academic Affairs and Faculty Manager, DeVry University and Keller

Graduate School of Management, Atlanta Cobb Galleria, 100 Galleria Parkway SE, Suite 100,

Atlanta, GA 30339, 770-***-****.

Dr. William Worth, Director of Training & Support, 5775 Peachtree Dunwoody Rd NE, Bldg. A,

Suite 201, Atlanta, GA 30342, 404-***-****.

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