Scott Rickenbaugh

**** ******** **. *** *****, NV 89115 Home: 702-***-**** Cell:702-682-

**** *****: aboejm@r.postjobfree.com

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OBJECTIVE: To apply my technical knowledge and skills in the IT field in a

Support Specialist position.

TECHNICAL AND JOB-RELEVANT SKILLS:

. PC diagnostics and repair

. Windows 311/95/98/ME/NT/XP

. VISTA/Windows 7

. Windows 2000/2003 Server

. Familiarity with Apple Macintosh

. Microsoft Word/Office

. Page Maker

. Ghost Software

. HTML design

. Novell 4.11 & 5.x

. End-user training

. MS-DOS knowledge

. Microsoft Works

. Lotus

. Able to think outside the box

. Cisco/Avaya/Juniper Knowledge

. Remedy/Inav ticketing

PROFESSIONAL EXPERIENCE:

Cox Communications Technition *Subcontract)

Dec. 2012-Dec.2012

Robert Half Technology Staffing, Las Vegas, NV

. Provide technical Support for cox Business communications call center

Project Technician (Subcontract)

Nov. 2011-Dec.2012

Alpha Ten Technologies Inc, Las Vegas, NV

. Provide technical Support And Dell system Set up and roll out for

Project Based in Las Vegas in Association with the VA Hospital

Field Technician (Subcontract)

Sept. 2011-

Present

Field Medic, Las Vegas, NV

. Provided qualified mobile technical support and repairs on-site,

provided On-Site Support,repaired Hardware, Software and printers,

and PoS machines

Online Radio DJ

Mar. 2010-Present

www.965TheNoize.com, Las Vegas, NV

. Provide Listeners with Quality songs and Answer online requests,

Monitor chat box, Provides some IT Support for the Station All

Volunteer Based

Field Technician II (Subcontract)

Mar. 2008-Feb.

2009

Technology Integrations Group, Las Vegas, NV

. Provided qualified mobile technical support and repairs on-site,

provided On-Site Support for Local Schools (CCSD), repaired Hardware,

Software and printers

Computer Network Specialist 2

Feb. 2006-Jan.

2008

Nova South Eastern University, Las Vegas, NV

. Updated and Maintained 2 Full Computer labs, maintained Customer

Support for all Students and Staff, Repaired upgrade and maintained

all electronic Equipment/Servers evaluate,plan and execute, Performed

network System Administrative duties, maintained network at the local

levels, utilized of Microsoft Server 2003, established system by

planning and executing the selection, installation, configuration, and

testing of PC and server hardware, software, LAN and WAN networks, and

operated and system management systems; defining system and

operational policies and procedures, upgraded system by conferring

with vendors and services; developing, testing, evaluating, and

installing enhancements and new software.

Owner/Technician

Sept.

2001-Feb. 2006

Prestige Computers, Las Vegas, NV

. Provided qualified mobile technical support and repairs on-site and

via phone, managed client accounts, provided excellent service to

clients, purchased and sold products, setup and installed home and

business networks

Security Officer

Jun. 2001-Jun. 2003

ASI Security Red Flag NAFB, Las Vegas, NV

. Verified personnel for proper clearance and patrolled area, provided

customer support, handled secret and top-secret documents

Technician

Apr. 2001-Sept. 2001 Computer Doctor, Henderson, NV

. Provided mobile and in-house computer repairs, repaired and serviced

networked computers, oversaw store operations; performed opening and

closing duties

Mobile Technician

Jan.

2001-Aug. 2001 Computer Rescue & Mobile Repairs, Henderson, NV

. Conducted mobile support and repair services, maintained customer

accounts and provided exceptional customer service

EDUCATION:

Associate of Applied Science in IT / Computer Network Systems

May 2004-Jun. 2006

ITT Technical Institute, Henderson, NV

Information Technology

Jun. 1993-

Jun. 2001

Community College of Southern Nevada, Cheyenne, Las Vegas, NV

CERTIFICATIONS:

PC Troubleshooting and Repair certificate from CCSN

EMT Certification from CCSN

ITT Perfect Attendance Certification

A+ Certification

Dec. 2010

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Preparing To Test

Microsoft Certified Engineer

Novell CAN (pending)

CCNA (Pending)

Voice (Pending)

Wireless (Pending)

Route r& Switching (Pending)

Security (Pending)

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