Customer Service High School

Samantha L. Butterini

**** **** ***** **. *** B, Columbus, OH 43204

412-***-**** ********@****.***

Professional Experience:

Testing Coordinator

DeVry University, Columbus, OH April April 2012-

Present

Utilize customer service skills by performing the daily operations for the test center including

Administer and schedule all exams communicating through daily emails and phone calls to

Maintain direct communication with DeVry, Keller, and Chamberlain employees

Update and compose all test center procedures, manuals, monthly headcounts and reports

Assist registrars with auditing student files, compiling monthly summary/training reports, updating

workflow for Image Now, entering transcript data into Banner system, verifying education reports

Handle all troubleshooting issues of multiple testing systems

Executed and analyzed test scripts for a UAT phase for the E-Signature

project at DeVry

Substitute Teacher (numerous courses and grades)

Lincoln Park Performing Arts Charter School, Midland, PA April 2011-April 2012

North Allegheny School District, Pittsburgh, PA April 2011-April 2012

Assumed the responsibility for instructing lesson plans

Managed pupil behavior during class

Facilitated for individualized and small group assistance for students as indicated by lessons

Student Teacher 10th grade Biology

North Allegheny Intermediate High School, Pittsburgh, Pa January 2011-April 2011

th

Created and implemented lesson plans for 10 grade Biology classrooms

Established classroom management and supervised classroom behavior

Coordinated a visit from a local nature conservative to come discuss Pennsylvania wildlife

Incorporated technology into the classroom with use of laptops, online labs, IPads, IPhones and

Webquests

Communicated with parents on a regular basis to create a partnership with their child’s education

Technology Skills:

Proficient in: Microsoft Office Suite, Windows XP, Internet Research, Active Inspire, E-Sembler (online

grade book), BlackBoard, video equipment, Promethean Board, Helios tanning computer system, Student

Banner System, Image Now and Degree Work Systems, Webquest development

Education:

Saint Joseph’s University, Philadelphia, PA

Masters of Education

Pennsylvania Teaching Certification in Secondary Biology

Ohio Teaching Certification in Life Sciences (7-12)

Kent State University, Kent, OH

Bachelor of Science in Zoology with a minor in Psychology

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