MARYANN C. HASTINGS, CMPA
*** ****** ******, *************, ** 40356 ? Cell: 615-***-****
revenue cycle director/financial services/practice administrator
PROFESSIONAL SUMMARY
Expert in: Revenue Cycle Management ~ Healthcare Financial Management
Versatile, high-energy healthcare professional with extensive experience in
physician practice management and hospital financial services. Strategic
problem-solver who drives operational growth with revenue improvement.
Hands-on leader with established ability to lead full-scale start-up and
turn-around efforts, integration, and building best-in-class technology
infrastructure. Skilled in implementing creative and practical solutions to
business challenges. Exhibits exceptional leadership identifying and
synthesizing trends to provide value added analysis to senior leadership.
CORE COMPETENCIES
Team Development & Leadership ~ Vendor Contract Negotiation/Management ~
Organization & Communication
Accounts Receivable Management ~ Accounting ~ Compliance Monitoring ~
Productivity & Performance Improvement
Revenue Cycle Management ~ Staff Leadership ~ Cost/Benefit Analysis ~
Strategic Planning ~ Workforce Management
Financial Analysis ~ Contract Evaluation ~ Coaching & Training ~
Capital/Operating Budget Management ~ Technology
PROFESSIONAL EXPERIENCE
jm ventures 2009 - Present
Revenue Cycle Consultant
Provides consulting and interim services in the areas of finance and daily
operations to major health care organizations, physician groups, and
hospitals while presenting best practice research briefings and educational
sessions to clients on root causes of denials, underpayments and proven
best practices in denial recovery and improved revenue cycle processes.
Established strategic relationships with stakeholders as credible,
accessible, and disciplined leader highly committed to service excellence,
clinical quality, and the success of the organization.
. Consistently represented interests of all stakeholders, while identifying
economic and operational efficiencies designed to ensure the
sustainability of the organization.
. Successfully developed and led practice management consulting company
including operations, intervention, and development of new programs.
methodist medical group/methodist medical center, Peoria, IL
2005 - 2009
Network of physician offices providing primary care, walk-in care, and
specialty physicians.
Director, MSO/CBO
Oversaw the direction, management, planning, and budget operations of
Central Business Office and Accounts Receivable for clinical operations.
Ensured financial viability of practice group through provision and
management of the revenue cycle while ensuring optimal financial
performance in compliance with legal and regulatory requirements. Expert
in handling and resolving complex issues while consistently meeting and
exceeding operational goals and performance objectives. Developed and
presented monthly financial reports with key indicators, trend analysis,
and comparative data for CMO-MMCI Board of Directors, MMG Finance
Committee, and Revenue Cycle Committee.
. Directly supervised 2 mid-level managers while indirectly managing 28
FTE's.
. Teamed with Operations leadership to improve front desk and charge
capture in physician offices with 300 administrative FTE's; served on MMCI
and MMG committees to research and implement new business ventures and
revenue sources.
. Streamlined processes and increased automation, resulting in reduced CBO
FTE's by 11%, decreased A/R days by 53%, reduction of bad debt by 37%, and
cut percent of claim errors, rejections and denials by 52% .
. Developed quality indicators and monitored for accuracy and productivity
within each physician site as well as CBO.
. Increased cash collections by 22.1%, amplified POS collections by 95%
(office sites), and enhanced Net Revenue by 34.6% (2004 compared to 2008).
. Designed comprehensive training program with proficiency testing for
office site operations to include front desk and charge entry; developed
separate training program for CBO operations staff.
. Created policies and standard operating procedures for processes at
practice sites and CBO to support goals of practice.
MARYANN C. HASTINGS, CMPA
PAGE TWO
jm ventures, Hendersonville, TN
1990 - 2005
Consultant/Self-Employed - Interim Controller, Director, Administrator
Actively oversaw and managed the conversion of new practices into the
physician network, ensuring operational financial accountability while
strengthening the financial performance and advice on sound, consistent
business decisions. Effectively assessed the functions of operations,
finances, management staff, and overall positioning of the clinical
resources and performance of the practice/hospital.
. Established and implemented performance improvement plans to achieve a
healthy financial position with efficient, high-quality operations and
a reputation for excellent service.
. Strategically enhanced recruitment and retention of providers in an
effort to ensure the organization was viewed as an effectively managed
entity supporting the interest of the physicians.
. Authored and conducted educational seminars on such topics as Managing
Managed care, Insurance Reimbursement, Managing the Revenue Cycle, AR
Roadmap to Success, and Psychology of Self-Pay Collections.
INDEPENDENT CONTRACT EXPERIENCE
physicians hospital system, Mishawaka, IN
Four Hospital Healthcare System - Long Term Care, Rehab, NeuroPsyshcatric
Rehab, Med / Surg and 7 family practice clinics with 12 proivders.
Interim Vice President - Revenue Cycle
. Led core team in the development, training, conversion, and installation
of information technology for hospital access, patient accounting,
electronic health record, and general ledger.
. Developed corporate charge master with pricing models
ephraim mcdowel heath system, Danville, KY
Two Med / Surg Hospital System with DME Supplier and 10 rural health
clnics with 23 providers.
Interim Director - Revenue Cycle
. Provided oversight and direction in the selection, development, training,
and installation of hospital access technology
orhtopeadic associates of michigan, Grand Rapids, MI
Orthopedic surgeons with 3 locations providing physical therapy services,
work hardening program, orthotic devices and braces
Interim Director - Revenue Cycle
. Conducted operational assessment with process improvement plan targeting
POS cash collections, central scheduling, front desk operations, staff
proficiency and rightsizing.
. Recruited Access Manager
genesis women's care, Nashville, TN
A medical group practice specializing in Obstetrics and Gynecology.
Interim Administrator/Compliance Officer
. Provided oversight and direction to General Contractor in build-out of
new office; developed and executed HIPAA compliance program.
. Recruited 3 new providers and conducted physician credentialing and re-
credentialing with hospitals and payers.
trover foundation, inc., Madisonville, KY
A medical group practice.
Interim Director, Patient Financial Services
. Developed mid-level management infrastructure by training, promoting, and
mentoring 5 supervisors.
. Stabilized department and improved employee morale, creating a cognizant
team ready to function at highest capacity.
meharry medical college ambulatory clinic, Nashville, TN
Improves health and health care of minority and underserved communities by
offering excellent education and training programs in the health sciences.
Interim Director, Patient Financial Services
MARYANN C. HASTINGS, CMPA
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THREE
. Established central business office infrastructure as well as instituted
department goals and standards with monitors to ensure compliance.
. Successfully transitioned from billing vendor to in-house claims
processing.
. Improved net collections by 46%, decreased days in A/R by 82%, and
reduced denial rate by 14%.
Northcrest medical center, Springfield, TN
Provides a full-range of healthcare services.
Interim Director, Patient Financial Services
. Developed 'Excellence in Registration' training program as well as
policies and procedures, job descriptions, and competency testing.
. Led Implementation Team for Electronic Health Record; designed and
installed MSP questionnaire and Medicare ABN compliance program.
EDUCATION AND ASSOCIATIONS
Bachelor of Arts in Accounting, Summa cum Laude, GPA: 3.88, Thornewood
University
MGMA, Nominee to the American College of Medical Practice Executives
HFMA, Certified Manager of Patient Accounts (CMPA)
MERK, Managed Care Advisory Board - Southeast Region, 1998 - 1999
Gamma Beta Phi Society
Beta Club