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Customer Service Quality

Location:
Westerly, RI, 02891
Posted:
February 20, 2013

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Resume:

Imran Redzepi

P.O. Box ****

Westerly, RI *****

401-***-****

aboe9q@r.postjobfree.com

Qualification Highlights

• Completing all tasks and duties. Highly motivated. Excellent communication skills-

listening and speaking.

• Resolve problems. Maintain quality service and technical knowledge.

• Able to work independently with little or no supervision. Team player. Problem solver.

Passion for technology.

• Able to troubleshoot and perform repairs without loss of time and production.

Ability to work in high noise environment. Quick learner at operating new machines

Objective

My career goal is to become proficient and knowledgeable in the duties that I am

assigned.

I am a team player. Resolve problems. Maintain quality service. Maintain technical knowledge.

Able to work independently.

Analyze complex functions, procedures and problems to find effective solutions.

Fibrelite Composite, Pawcatuck, CT

Machine Operator/Molding, Jan. 2012 - Dec. 2012

Objective – Handle and operate heavy-duty production equipment and provide sustainable, high

yield production performance on manufacturing floor.

• Manufacture high quality glass reinforced plastic watertight composite manhole covers.

Produced different size manhole covers. Covers were molded from fiberglass and resin. Heavy

duty operating machines were used in production of manholes. Assisted supervisor in preparing

chemicals for production.

Operated 4 different Machines. Developed skills in producing different sizes and colored

manholes.

• Able to work independently with little or no supervision.

• Highly Motivated, Honest, Team Player, Dedicated.

• Quick Learner. Always alert and Ready to resolve problems.

• Analyze complex functions, procedures and problems to find corrective and effective

solutions.

Monitored the machine regularly to avert preventable breakdowns.

Prepared machine for production process by equipping it with the required tools and parts.

Performed regular checks on the parts of machinery and made required adjustments wherever

necessary. Assured the constant availability of raw materials and inputs so that the machine

could function at all times Quality – Made sure the products manufactured from the machine were

of high quality; made adjustments to improve the quality when possible.

Worked over-time to complete the production requirement of the clients

Atlantic Pizza & Grill, Westerly, RI

Lifeguard/Restaurant help, 2008 – 2011

• Monitors activities at the beach to prevent accidents. Rescues swimmers in danger of

drowning. Administers First Aid. Cautions swimmers regarding unsafe practices and safety

hazards; enforces and adheres to beach rules and regulations.

Follows emergency action plan and procedures established in the event of an emergency.

Maintains order at the beach and adjoining areas. Inspects facilities for cleanliness; cleaning and

maintenance duties.

• Knowledge of lifesaving methods and procedures, including first aid and standard resuscitation

measures.

• Knowledge of rules and regulations governing conduct of the public at beaches.

• Skilled in the application of lifesaving techniques.

Skilled in swimming.

Ability to react quickly and calmly in emergencies.

Ability to perform rescue actions, administer first aid and CPR

Must possess current Lifeguard Training and/or Community First Aid Training Instructor, AND

Professional Rescuer Cardiopulmonary (CPR) certificate upon employment.

• Provided safe and relaxing environment for patrons.

Assisted in taking orders at establishment.

General kitchen/lobby duties as assigned by manager.

Reputation for putting guests at ease, handling large crowds, and maintaining composure in

stressful situations.

Helped in safety and sanitation.

Handle cash. Using cash register and credit card terminal.

Education

H.S., Elective, 2007

Ponce Popovski, Gostivar, Macedonia (Europe)

Graduate, 2007, Ponce Popovski High School--Gostivar, Macedonia

Skills

• Team Player, Dedicated, problem solver, maintain quality service, able to work

independently, excellent communication skills, exceptional customer service, follow rules and

regulations, achieve goals through patience, persistence and perseverance.

Handle and operate heavy-duty production equipment

Certificates

RI Surf Lifeguard Certificate 2008-2011

Cardiopulmonary resuscitation (CPR) certification 2008-2011

First Aid certification 2008-2011

.



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