Customer Service Information Technology

FRANCIS ADESAN

**** ***** ****** ****** #*** • Greensboro, NC 27409 • H: 678-***-**** • M: 336-***-**** • aboe8y@r.postjobfree.com

IT SYSTEMS & NETWORK ANALYST

A results-driven professional with experience in Information Technology; a trusted innovator and “go-to” resource whom colleagues approach to tackle and solve complex business problems in the IT domain.

Extensive knowledge of IEEE networking standards i.e. 802.11x, 802.2, 802.3, 802.5.

Expert in PC & Windows installation, upgrades, troubleshooting and repairs; strong knowledge of networking concepts including OSI model, Routing and Switching, basic switch and router configuration.

Proven ability to improve systems, connectivity, communications and business operations; effectively communicate with end-users to identify problems and create solutions.

Able to clearly understand problems and find positive solutions through the utilization of troubleshooting, critical thinking, teamwork and communication.

An effective communicator who easily builds consensus among diverse groups; able to work within multiple teams or individually to provide solutions and offer the highest degree of customer service.

AREAS OF EXPERTISE

Systems & Network Analysis

Strategic Planning & Operations

Technical Support & Assistance

Assemble, Configure & Troubleshoot Hardware & Software Issues on Windows Platform servers

Project Coordination & Management Network Security & Content Filtering

Remote Desktop Configuration

Quality Testing & Assurance

Problem Solving & Analytical skills

Business Process Analysis, IT Feasibility & Strategic Deployment of IT Initiatives

EDUCATION & CERTIFICATIONS

Master of Science in Information Technology, North Carolina A&T University, Greensboro, NC, Dec.2012

GPA: 3.83/4.0

Diploma in Computer Repairs, Professional Career Development Institute, Norcross, GA, 2005

Bachelor of Science in Computer Science, University of Ilorin, Ilorin, Nigeria, 1999

GPA: 3.10/4.0

A+ Certified

PROFESSIONAL EXPERIENCE

VF Corporation, Greensboro, NC 2012-Present

GBT (Internship)

Install, configure and support Traveler on Androids and iPhones.

Resolve technical issues involving mail file migration and instant message client integration.

Process local and remote Lotus Notes client upgrades and support

Create spreadsheets and comprehensive daily log lists including completed upgrades, method of contact with users, appointments made, issues, and steps taken to resolve issues.

Handling tickets / requests

HI-TECH Solution Group, Charlotte, NC 2009-2011

IT Technician

Maintained computers for small to medium sized businesses.

Installed Video/Data/Voice Cabling and implemented computer networks.

Built PCs from scratch

Polo Ralph Lauren, Greensboro, NC 2005-2009

Receiving Associate

Received merchandise efficiently using RF guns.

Controlled inventory, scanned products, and created shipping labels.

RCCG, Living Waters, Greensboro, NC 2005-2006

Consultant/IT Specialist

Developed network implementation plans, project plans, equipment specifications purchases and configurations.

Performed hardware upgrades, modifications, and maintained servers, workstations, and peripherals.

Installed and crimped Cat5e patch cables for LAN connectivity.

PF Computers, Greensboro, NC 2003-2005

System & Network Analyst

Administered systems, provided desktop support, consulted, and resolved problems.

Troubleshot within existing systems and implemented a new customer related management software systems.

Networked software throughout the organization and interfaced other support groups

Planning, scheduling and implementing network hardware and software maintenance requirements and upgrades

Shell Petroleum Development Company (SPDC), Lagos, Nigeria 1999-2001

Business Analyst/ Support

Resolved online problems with the contract management information system (CMIS).

Ran daily batch jobs to ensure the productivity of centralized front-end applications databases (import & export).

Installed and supported CMIS and the APF (Accounts Payable Front-End) finance software application.

Contact this candidate