Customer Service Sales
Resume:
Mark Hayes Jr
Humeston IA, **123
**********@***.***
Objective:
My objective is to obtain a job or career to help further my experiences and or to obtain new skills with challenging tasks.
Education:
College
Ashford University Online
Course of study Accounting
High School
Cherry Valley-Springfield Central School
Route 54 Cherry Valley, NY 13320
Phone: 607-***-****
Graduated in June 2003-Majors in Business, Art and Math
Certifications:
Notary Public State of Iowa
Work Experience:
Wells Fargo Home Mortgage
Phone: 515-***-****
Contact; Josh Kitterman
Dates: Oct 2010 – January 2011
Job title: Interim Mortgage Specialist 3
Duties: Process home loan refinances for the HARP program, also processed NY CEMA HARP and non HARP loans. Direct contact with title companies, lawyer’s office mortgage consultants, insurance companies, and borrowers, was a top producer during my first month on site.
Sears Holding
Phone: 515-***-****
Contact: Andrew Alexander
Dates: March 2010 – August 2010
Job Title: Sales and Service Rep
Duties: Answer incoming calls from current and new customers. Place orders on Sears, Kmart and Thegreatindoors.com. Provide excellent customer service at all times, following weekly sales goal of $3000, myself being in the top 5 for sales and quality.
Palmer Group (Wells Fargo Home Mortgage)
Phone: Available upon request
Contact: Duane Thomas, Karen Pivalik
Job Title: Mortgage processor 6/09-8/09, Loss Mitt Specialist 8/09-1/10
Duties: Complete every aspect of the processing refinances, working directly with Loan officers, title companies, insurance companies and other employees, obtained knowledge of HERA HOEPA laws as well as process the Home Affordable loans. (This was a contracted position with The Palmer Group)
M&T Mortgage
Phone: Available upon request
Contact: Elise Catalfamo
Dates: February 09- May 09
Job Title: Underwriting Assistant
Duties: Assist underwriting with AVM’s, obtaining appraisals, loan safe checks on borrowers, complete rig b reports, organize files as well as many other duties per Elise’s direction.
ELLIS Hospital
Phone: Available upon request
Contact: Chantel Davis
Dates: October 2008 - Current
Job Title- medical records Clerk
Duties: Prepare medical records to be scanned onto the hospitals network.
PYRAMIDE REAL-ESTATE
Lark Street Albany
Phone: 518-***-****
Contact: R A DE Prima
Dates: February 2008 - Current
Job Title: Real-Estate Sales Agent
Duties: Sell, List, Show homes in the Capital District. Abide by all rules and regulation of
being a member of the Otsego Delaware Board of Realtors. Also abide by requirements on
the NYSAR. Answer phones, data entry into the multiple listing service website with many
different deadlines and restrictions.
CSC
327 Columbia Turnpike Rensselaer, NY 12144
Phone: 518-***-****
Contact: Jaci Venditti
Dates: March 2008 - July 2008
Job Title: CSR
Duties: Answer incoming calls regarding Medicare part D prescription drug coverage through Community CCRx. Use many different systems abiding with Medicare's guidelines.
Century 21 The Angiolini Group
19 Clifton Country Road Clifton Park NY 12065
Phone: 518-***-****
Contact: Kathleen Angiolini
Dates: December 2007- February 2008
Job Title: Office Administrator
Job Duties: Answer incoming calls, set appointments to show homes. Organize files, fax
Documents. Helped setup office when first opening, worked directly with the broker owner
And personally assisted her with anything that she may need
Best Western Inn and Suites
50 Commons Drive Route 28 Cooperstown, NY 13326
Phone: 607-***-****
Contact: Scott Butler /General Manager
Dates: April 2007- June 2007
Job Title: Housekeeping Supervisor
Duties: Checked the cleanliness of all hotel rooms by conducting daily inspections, training new employees, prepped for state inspections, assigned housekeeping staff with daily room cleaning duties, insured that state regulations and laws were followed, ordering of
housekeeping supplies
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