Customer Service Administrative Assistant

Deveri Dorsey

**** ******* ******* *****, *******, FL 33510 - ********@*****.*** - 331-***-****

SUMMARY OF QUALIFICATIONS

Veteran administrative assistant with 11 years of combined experience: ensuring exceptional customer service skills and developing strong clerical skills. Accomplished leader repeatedly recognized for outstanding performance, flexibility, creativeness, and work well under pressure; positive attitude, team player, and going above and beyond. History of excellence in: interpersonal communication, relationship development, and establishing rapport with others; highly skilled with oral and written communication. Proficient Microsoft Office (Word, Access, Outlook, Excel), 10-key calculator, data entry, Tenant Pro, and PC and Mac OS.

PROFESSIONAL EXPERIENCE

Bank of America Tampa, Florida 06/2012 -

Production Specialist I

Performs various entry level production and support functions including: applications compliance with federal HMDA regulations.

Interaction with banking center associates, vendors, and/or customers.

Assembling and/or indexing documents that have been faxed into the FileNET imaging system; data entry; monitoring and reviewing vendor items, such as appraisals, title and flood reports; following up on missing or late vendor items.

Reviewing approved applications for documentation requirements; preparing various closing documents; monitoring closed loan pipeline to ensure timely funding; working with a general ledger system.

Preparing funding checks and wires; and researching and completing requests for information. In the future this position would be expected to handle more complex responsibilities.

University of North Carolina Charlotte, North Carolina 09/2011- 12/201

Student Administrative Assistant

Provide clerical support to the School of Architecture office staff, faculty and students.

Provide support as greeter and receptionist in the absence of Administrative Assistant.

Assist with special projects as directed to include: mailings, filing, sorting

entry, stocking supply room and events set-up as well as other tasks as assigned.

Elder Broach Properties Charlotte, North Carolina 04/2007-07/200

Maintenance Coordinator/Administrative Assistant

Exceptional customer service in handling tenant maintenance problems and address

in a timely matter.

Obtained approval from owner(s) to do repairs that tenant(s) request in 24 hours.

Maintaining tenant’s files on every work order that was administered.

Kept track of schedule maintenance repairs from emails, incoming phone calls, and per the owner(s).

Paying vendors invoices in a timely manner set forth by management.

Writing HOA letters to tenants that violate the homeowner association rules.

Informed Section 8 tenants of owners’ increasing the monthly rent amount.

Helped team members’ by answering multi-phone line, copying, faxing, and processing mail and customer follow-up.

Handled the responsibilities of finding new vendors and obtaining correct information to enter into our database.

American Para Professional Systems Hillside, Illinois 03/2002-01/2007

Administrative Assistant/Customer Service

Scheduled appointments for insurance agents at Allstate, State Farm and Northern.

Handled a variety of secretarial responsibilities including answering multi-phone line, copying, filing, faxing, processing mail, and customer follow-up.

Documented customer information for insurance agent and completed monthly billing of services.

Exceptional customer service by getting the patients schedule as soon as possible.

Maintaining customer files and the filing room.

Educational Placement Service Oakbrook, Illinois 01/2000-03/2002

Receptionist/Administrative Assistant

Provided office support for temporary agency which placed teachers in educational positions.

Directed day-to-day office operations, providing fundamental support to company Director and team of consultants.

Contacted public and catholic schools thru out the greater Chicago & suburban area for openings.

EDUCATION & DEVELOPMENT

Bachelor of Science: Psychology

University of South Florida - Tampa, FL - Present

Associate of Arts

College of Du Page - Glen Ellyn, IL - May 2006

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