Customer Service Manager
Resume:
AVRIL PERRARD
Nerang Telephone: +61-431******
Queensland 4211 E-mail: ************@*****.***
OBJECTIVE
Role as an EFL Teacher, where teaching achievements, as well as a passion for
student learning and development, can be utilized.
SUMMARY
A dedicated EFL Teacher, CELTA certified, with proven teaching results.
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An enthusiastic, friendly and caring attitude.
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Quickly develops a strong rapport with new students.
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An analytical approach to work, with the ability to comprehend and resolve
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complex issues.
Strong work ethic, high attention to detail and focused on delivering a quality
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standard of customer service.
Excellent interpersonal and communication skills that establish positive working
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relationships.
Able to grasp new concepts quickly as well as think laterally and creatively.
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Previously built up a successful retail business which has given awareness to
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the ‘bottom line’ in a business situation
PERSONAL ATTRIBUTES
“…has proven herself to be a reliable and a conscientious member of the staff … popular
with her students who appreciate her warm and caring attitude …has shown a flair and
natural instinct, which together with careful lesson preparation and enthusiasm, has resulted
in sound classroom practice.”
Becky Cantor – Director of Studies
Sunshine Coast English College
“…worked on a wide variety of courses teaching groups and individuals both business and
general English …students with diverse backgrounds and specific needs …has shown
herself to be a conscientious teacher …well motivated …able to engage the interest of
students …plans and prepares her lessons carefully …conducts herself in a truly
professional manner …relationship with both her colleagues and her students is very good
…has consistently received excellent feedback from her students.”
Paola Iuliano, Centre Manager
Oxford Centre, Scuola Internazionale Di Lingue
“… a valued member of our non-teaching staff …has been required to fulfill a variety of
roles throughout her time here …has been thoroughly professional and accommodating,
adapting quickly to the requirements of each new position and then working to ensure she
delivers work of a very high standard.”
Tony Wallis – Dean of Students
Sunshine Coast Grammar School
Curriculum Vitae Page 1 of 11 Avril Perrard
“…for the past four years, Avril has been employed as an Administration Assistant at the school …has worked
very well demonstrating commitment and enthusiasm towards her work …frequently uses her own initiative in
respect to achieving deadlines and ensuring the smooth running of her area of responsibility …enjoys a good
working relationship with her colleagues …is appreciated for her ability to readily accommodate the
requirements of her position.”
Stuart Marquardt – Head of Junior School
Sunshine Coast Grammar School
CAREER HISTORY
2011 – 2012 ESL TEACHER PUSAT BAHASA TITIAN JAYA, PENANG, MALAYSIA
Teacher
2009 – 2010 PRIVATE ENGLISH TUTOR, GOLD COAST, QUEENSLAND, AUSTRALIA
PRIVATE TUTOR IN ITALIAN FOR TRAVEL
2007 – 2009 REALWORLD ENGLISH CENTRE, SUNSHINE COAST, QUEENSLAND, AUSTRALIA
Teacher
2005 – 2006
OXFORD CENTRE, LANGUAGE SCHOOL, SALERNO, ITALY
Teacher
2005 – 2007
SUNSHINE COAST ENGLISH COLLEGE, QUEENSLAND, AUSTRALIA.
Commenced as VOLUNTEER TUTOR.
Promoted to the role of EFL TEACHER.
Responsibilities:
To deliver high quality, targeted lessons to students for whom English is not their first language
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Analyzing students' language abilities and assess their needs.
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Preparing course outlines and learning materials.
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Helping to provide an appropriate language learning environment for students.
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Ensuring suitable learning aids and resources are available to students.
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Teaching grammar and vocabulary and assist students with speaking and pronunciation.
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Providing students with strategies for coping with communication breakdowns.
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Setting and marking assignments and assessing students to check their fluency and language
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progress.
Organizing trips to local attractions.
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Giving advice about Australian events and customs and assisting students with real-life language
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problems.
Major Achievements:
Due to a positive and individualized approach to learning, attained excellent teaching results and
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sound classroom practices.
Received numerous customer and managerial commendations for providing a consistently high
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standard of customer services.
1998 – 2007
SUNSHINE COAST GRAMMAR SCHOOL, QUEENSLAND, AUSTRALIA
EFL TEACHER / PART TIME ADMINISTRATION OFFICER / ITALIAN CONVERSATIONAL COACH
Responsibilities:
To produce work accurately and to meet specific deadlines.
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Preparing lessons and organizing classes.
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To conduct quality teaching sessions.
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Curriculum Vitae Page 2 of 11 Avril Perrard
PRIOR
Employed within the following areas which involved use of management skills:
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- hospitality retail
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language teaching hairdressing
- -
QUALIFICATIONS
University of Cambridge ESOL Examinations Level IV Certificate - English Language Teaching to
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Adults (CELTA) – Australian College of English, Queensland, Australia (2004)
Italian Language Studies – University of Florence and School of Michelangelo, Florence, Italy
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Hairdressing Diploma – Queensland, Australia
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PERSONAL DEVELOPMENT
Trip to Italy teaching at the Oxford Centre, Italy, - pre-school, 7 – 9 year olds, teenagers and
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adults, 2005 - 2006
COMPUTER KNOWLEDGE
Familiar with MS Windows (95, 98sp2, ME, 2000 & XP), MS Word, MS Excel, MS PowerPoint,
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Internet Explorer, MS Outlook as well as a variety of in-house software packages
LANGUAGES
Fluent in English, Italian and French
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PERSONAL
Australian Citizen Non-Smoker
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In excellent health Full Australian Drivers License
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INTERESTS
Interests include travel, music, different cultures and languages, fashion (shoes and design),
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dance and theatre
REFEREES
Mr Azhar Ali
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Principal
Pusat Bahasa Titian Jaya
Penang, Malaysia
(+60 4 3981354)
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Paola Juliano
Centre Manager
Oxford Centre
Salerno Italy
Becky Cantor Ms Dale Alderson
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Director of Studies Head of Secretarial Services
Sunshine Coast English College Sunshine Coast Grammar School
Telephone: (+61 7) 5447 4448 Telephone: (+61 7) 5445 4444
Tony Wallis Stuart Marquardt
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Dean of Students Head of Junior School
Sunshine Coast Grammar School Sunshine Coast Grammar School
Telephone: (+61 7) 5445 4444 Telephone: (+61 7) 5445 4444
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