Manager Customer Service

Certified Spanish<>English Legal Interpreter, State of North Carolina

Freelance Interpreter, Translator and Consultant on Interpreting in Mental Health and LEP Issues

Education/Titles

• Certified Legal Interpreter Spanish <>English. North Carolina,. 2006.

• In progress: Federal Interpreter Certification. Passed written exam in Sept. 2008.

• A.A. in Graphic Design and Communications. SUNY Jamestown. 2000.

Continued Education:

• 2nd Annual Latino Mental Health Conference, NYU School of Medicine, October 2009.

• Presenter and Attendee, 50Th Annual American Translator’s Association Conference, October 2009.

• FCICE Oral Test Prep Seminar, University of Arizona, June 2009.

• Advanced verb conjugation. Univ. of Costa Rica Linguist Fernando Díez. Long distance course. 2008.

• Spanish writing and editing. Univ. of Costa Rica Linguist Fernando Díez. Long distance course. 2008.

• Spanish Grammar. Univ. of Costa Rica Linguist Fernando Díez. Long distance course. 2008.

• Applied Psychology with an Emphasis in Public Health. UNC-Chapel Hill. 2007

• North Carolina Interpreter Training Course. Administrative Office of the Courts. 2005.

• Advanced Interpreting Skills. Administrative Office of the Courts. 2005.

Work Experience:

• Staff Court Interpreter, Administrative Office of the Courts, 2010-2012. Provided interpreting services for the

11th District of North Carolina. Also managed the scheduling and oversaw contractor’s work in the District.

• Certified Court Interpreter, North Carolina, 2006-2010, and Nov 2012 to present. Criminal and Civil trials,

Federal and State level, and all phases of trial preparation. Transcription and translation, certified translation

services for Federal Court, Eastern District of North Carolina, and for Administrative Office of State Courts,

statewide.

• Latino Outreach Consulting of NC, Inc. 2004- present. (http://www.locnc.com). President. Freelance

translator/interpreter/editor, Spanish <>English. Handle day-to-day operations, manage several subcontractors.

Provide consulting, interpreting, and translation services. Speaker and published author on Mental Health

interpreting. Community Interpreting trainer.

• Johnston County Government, North Carolina. 2002-2004. Financial administrative assistant, County

Administration. Assistant to AP/AR, Payroll, County Finance Director, Manager, and CPA. Prepare monthly bank

reconciliations, assist in audits, write checks, make bank deposits.

• Johnston County Government, North Carolina. 02/2004-11/2004. Hispanic Customer Service Representative,

LEP Coordinator. Translate and interpret for all county departments, and assist department heads reach LEP

compliance.

• Child Care Resource and Referral of Wake County. 2001-2002. Bilingual Case Worker, Parent Counselor.

Determine eligibility for financial child care assistance, provide trilingual services (Spanish, French, English).

Handle call center for childcare referrals county-wide, educate parents about quality childcare services. Translate

materials, and single-handedly reduced callback from over 250 daily to less than 30.

• Family Services of Jamestown NY, Inc. 2000-2001. Case Manager, Hispanic Services Program.

Interpreter/Translator/Case Manager for Mental Health clients. Coordinate services and appointments. Monitor

progress. Wrote manual for Case Management program.

• Jamestown Community College. 1999-2001. Hispanic Recruitment Consultant.

Implement recruiting initiatives for Hispanic students. Perform tours, represent college in fairs.

• Brocton Central School. 8/1999-10/1999. Substitute teacher, translator, bilingual tutor.

Other activities: Consulting on Mental Health diversity issues, LEP issues, and interpreter training. Member of ATA

and NAJIT. Author published by the ATA.

References:

Janis Nutt, Director of Johnston County Mental Health. 919-***-****.

Rick Hester, Johnston County County Manager. 919-***-****.

Hon. Andy Corbett, Chief District Court Judge, 11th District of North Carolina 919-***-****.

Brooke Bogue, Manager of Language Services, Administrative Office of the Courts. 919-***-****.

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