Manager Administrative Assistant

Maria del Carmen Rodriguez

**** ********** **** 919-***-****

Raleigh, NC 27610 abodkd@r.postjobfree.com

OBJECTIVE

I would like to work with an employer that can help me develop myself professionally and where I can contribute as part of a Team to meet the goals of the company

EDUCATION

Honduras National University Tegucigalpa, Honduras

Bachelor’s Degree in Business Administration 1984 to 1988

WORK EXPERIENCE

FACILICO INC. Raleigh, North Carolina

Bilingual Administrative Assistant / HR August 2012 to Present

Scheduled appointments, gave information to callers, took dictation and otherwise relieved officials of clerical work and minor administrative business details.

Answered telephones and gave information to callers and routed calls to appropriate official.

Placed outgoing calls.

Scheduled appointments for employer.

Greeted visitors, ascertained nature of business and conducted visitors to employer and appropriate person.

Successfully handled payroll.

Maintained payroll records.

Chosen as the safety manager.

Making ID Badges

A.C.S. INC Cary, North Carolina

Bilingual Customer Care Representative January 2009 to September 2010

Responds to telephone inquiries and complaints using standard scripts and procedures.

Gathers information, researches/resolves inquiries and logs customer calls.

Communicates appropriate options for resolution in a timely manner.

Informs customers about services available and assesses customer needs.

Provides functional guidance, training and assistance to lower level staff.

Provides assistance, training and troubleshooting support to lower level staff.

Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems and data entry.

Prepares standard reports to track workload, response time and quality of input.

MARKS AND SONS Raleigh, North Carolina

Bookkeeper January 2004 to Present

• Manage company-wide accounting and reporting functions, as well as weekly payroll processes for 45 salaried employees.

• Handle diversified Accounts Payable/Receivable and expense control procedures including bank and account reconciliation, cash receipts, disbursements, finance charges, billings, invoicing, purchase order/inventory verification, charge-backs, rebates, and preparation of daily bank deposits.

• Collaborate extensively with external auditors, providing in-depth assistance with periodic corporate audits.

• Perform thorough credit analyses, research financial histories, and review account status as a prerequisite to

• Research account transactions, demonstrating a keen ability to recognize and resolve discrepancies.

• Follow through on timely and accurate month-end closings and financial reporting activities

• Negotiate and enforce collections to expedite the clearance on delinquent accounts.

• Qualify new accounts, authorizing product purchases and extending/increasing lines of credit.

V.S.V Construction INC. Cary, North Carolina

Manager Assistant February 2000 to July 2002

Performed employees hiring process

Purchased materials for construction

Managed employees’ payroll

Updated clients’ accounts

Skills:

Computer skills: Power point, Excel, Microsoft word

Languages: English and Spanish

4 years of administration, coaching and instruction

Volunteer Experience:

Served as a volunteer at Powell Elementary School assisting the ESL/Spanish teacher

Volunteered at Head Start Program in Knightdale assisting toddler teacher

Taught children between the ages of 5 and 11 religious classes at Iglesia Nueva Esperanza (New Hope Christian Church)

UNC Hospital Spanish Interpreter.

REFERENCES

Available upon request

Marlene Rivas 919-***-****

Karen Luther 919-***-****

Henry Calderon 919-***-****

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